Intermediate Help Desk Technician at C3EL

<h3 class="iCIMS_InfoMsg iCIMS_InfoField_Job">**CONTINGENT UPON CONTRACT AWARD**</h3> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Overview:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>Job Title:</strong> Intermediate Help Desk Technician</p> <p><strong>Security Clearance:</strong>&nbsp;Secret</p> <p><strong>Location</strong>: American Samoa</p> <p><strong><em>(Due to the nature of the work and contract requirements, U.S. Citizenship is&nbsp;required.</em></strong>)</p> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Description:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>C3EL is seeking a cleared <strong>Intermediate Help Desk Technicia</strong>n to join our on-site team in American Samoa. This position provides comprehensive IT support across classified and unclassified networks, including desktop, network, and video teleconferencing (VTC) systems. The technician will troubleshoot and resolve technical issues, perform imaging and software deployments, maintain ticket records, and ensure timely resolution in accordance with established Service Level Agreements (SLAs).</p> <p><strong>Responsibilities will include, but not be limited to:</strong></p> <ul> <li>Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments.</li> <li>Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment.</li> <li>Manage and track incidents through Altiris Help Desk and Remedy ticketing systems.</li> <li>Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM.</li> <li>Administer and maintain Active Directory accounts, permissions, and group policies.</li> <li>Support and troubleshoot network connectivity and configuration issues.</li> <li>Escalate complex issues to Tier III support or system engineers as needed.</li> <li>Ensure all service requests are completed within established SLAs and documented properly.</li> <li>Provide courteous, professional customer service in all end-user interactions.</li> </ul> <p>&nbsp;</p> <h2>&nbsp;Minimum Qualifications:</h2> </div> </div> </div> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>U.S. Citizenship.</li> <li>An active, in-scope US Government issued <strong>Secret</strong>&nbsp;clearance.</li> <li>Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent).</li> <li>5–7 years of experience providing IT support services, troubleshooting both hardware and software in mixed environments.</li> <li>Demonstrated experience supporting: <ul> <li>Workstations and laptops across SIPR, NIPR, CENTRIX, and STAMIS networks.</li> <li>Active Directory administration and user support.</li> <li>OS delivery methods such as Altiris Deployment Solution (DS) and SCCM.</li> <li>Help Desk ticket tracking systems (Altiris Help Desk, Remedy).</li> <li>VTC/Networking fundamentals and troubleshooting.</li> </ul> </li> </ul> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Preferred Qualifications:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments.</li> <li>Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery.</li> </ul> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Education:</h2> <ul> <li>&nbsp;A minimum of a High School diploma or equivalent is required.</li> </ul>