AV/VTC & Telecommunications Support Specialist at C3EL

<h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Overview:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>Job Title:</strong> AV/VTC &amp; Telecommunications Support Specialist<strong>&nbsp;</strong></p> <p><strong>Security Clearance:</strong> Secret (or higher)</p> <p><strong>Location</strong>: Scott AFB, IL</p> <p><strong><em>(Due to the nature of the work and contract requirements, U.S. Citizenship is&nbsp;required.</em></strong>)</p> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Description:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>C3EL is seeking an AV/VTC &amp; Telecommunications Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site telecommunications, AV/VTC, conference-room, event, voice/video/data, and cabling support.</p> <p><strong>Primary Responsibilities:</strong></p> <ul> <li>Provide telephone, communications, AV, VTC, and mobile-device support required to sustain DOD operations.</li> <li>Manage and maintain existing VTC systems and Multi-point Control Unit capabilities.</li> <li>Set up, test, facilitate, and restore rooms/equipment for GVS, VTC, Microsoft Teams meetings, training classes, conferences, town halls, and other events.</li> <li>Maintain conference-room functionality, including PC hardware/software, AV control systems, microphones, telephones, room reconfiguration, and network connectivity.</li> <li>Perform testing, diagnostics, troubleshooting, and post-maintenance validation for VTC and conference-room systems.</li> <li>Provide technical support for chat, voice, video, virtual meetings, screen sharing, document collaboration, and storage.</li> <li>Open and manage incidents involving interrupted/degraded voice and video services, feature changes, service changes, and device moves.</li> <li>Coordinate with DOD Network Administrators on voice, video, and data traffic over the DODNet.</li> <li>Maintain, troubleshoot, install, remove, and document telecommunications/voice/video/data/paging cabling; perform cable toning, continuity testing, and wiring-closet/switch-room cross-connects.</li> <li>Maintain scheduling calendars and coordinate future AV/VTC events with Government customers and external sites.</li> </ul> <h2>&nbsp;Required Qualifications:</h2> </div> </div> </div> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>U.S. Citizenship.</li> <li>Experience supporting AV/VTC, telecommunications, voice/video/data systems, conference rooms, or unified communications.</li> <li>Hands-on experience with troubleshooting, testing, cabling, connectivity, and event support.</li> <li>Experience documenting incidents and corrective actions in a trouble-ticket system.</li> <li>Ability to meet applicable DISA personnel security and network-access requirements.</li> </ul> <p>&nbsp;</p> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Preferred Qualifications:</h2> <ul> <li>DoD AV/VTC or command-level meeting/event support experience.</li> <li>Microsoft Teams, GVS, Cisco VTC, Crestron, or comparable conference-room technology experience.</li> <li>Experience with structured copper cabling, cable testing/toning, cross-connects, and wire-plant documentation.</li> <li>AVIXA, manufacturer, or DoD-approved cybersecurity certifications relevant to assigned duties.</li> </ul> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Education / Experience:</h2> <ul> <li>High school diploma and at least 2 years of relevant experience.</li> </ul>