End User Support / Systems Administrator at C3EL

<h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Overview:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>Job Title: </strong>End User Support / Systems Administrator</p> <p><strong>Security Clearance:</strong> Secret (or higher)</p> <p><strong>Location</strong>: Scott AFB, IL</p> <p><strong><em>(Due to the nature of the work and contract requirements, U.S. Citizenship is&nbsp;required.</em></strong>)</p> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Description:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.</p> <p><strong>Primary Responsibilities:</strong></p> <ul> <li>Provide IT equipment support for new-user workstations and relocation moves within Building 3600.</li> <li>Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.</li> <li>Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.</li> <li>Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.</li> <li>Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.</li> <li>Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.</li> <li>Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.</li> <li>Assist with timely user support, move requests, and configuration changes while maintaining required response standards.</li> </ul> <p>&nbsp;</p> <h2>&nbsp;Required Qualifications:</h2> </div> </div> </div> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>U.S. Citizenship.</li> <li>Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.</li> <li>Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.</li> <li>Experience with trouble-ticket systems and escalation processes.</li> <li>Ability to meet applicable DISA personnel security and network-access requirements.</li> </ul> <p>&nbsp;</p> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Preferred Qualifications:</h2> <ul> <li>DoD or federal desktop/end-user support experience.</li> <li>Experience supporting users in a high-tempo mission or contracting environment.</li> <li>Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.</li> <li>IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.</li> </ul> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Education / Experience:</h2> <ul> <li>High school diploma and at least 2 years of relevant experience.</li> </ul>