Application Support Specialist / Systems Administrator at C3EL

<h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Overview:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>Job Title: </strong>Application Support Specialist / Systems Administrator</p> <p><strong>Security Clearance:</strong> Secret (or higher)</p> <p><strong>Location</strong>: Scott AFB, IL</p> <p><strong><em>(Due to the nature of the work and contract requirements, U.S. Citizenship is&nbsp;required.</em></strong>)</p> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Description:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>C3EL is seeking an Application Support Specialist / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide Department of Defense (DOD)-wide functional and technical application support, including user account administration, issue troubleshooting, ticket management, escalation, migration support, documentation, and coordination with Government and higher-tier administrators.</p> <p><strong>Primary Responsibilities:</strong></p> <ul> <li>Implement, administer, modify, and troubleshoot user application accounts for -supported systems.</li> <li>Provide organizational-administrator support for contract writing and other business applications as assigned.</li> <li>Work directly with end users and higher-tier system administrators to document, track, troubleshoot, and resolve application issues.</li> <li>Open, maintain, and close trouble tickets with complete documentation of work performed and corrective actions.</li> <li>Coordinate with DOD application administrators on account, access, workflow, and application-administration issues.</li> <li>Support application transitions and account migrations, including coordination with affected users and higher-tier support teams.</li> <li>Proactively identify recurring user/workflow issues and help reduce technical barriers and delays affecting DOD mission execution.</li> <li>Maintain SOPs, knowledge bases, central repository documentation, diagrams, and support metrics.</li> <li>Participate as an application SME in recurring or ad-hoc meetings when required.</li> </ul> <p>&nbsp;</p> <h2>&nbsp;Required Qualifications:</h2> </div> </div> </div> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>U.S. Citizenship.</li> <li>Experience providing application, service-desk, systems-support, or user-account administration in a DoD, federal, or comparable enterprise environment.</li> <li>Experience using trouble-ticket systems and coordinating escalation to higher support tiers.</li> <li>Strong customer-service, documentation, troubleshooting, and written/verbal communication skills.</li> <li>Ability to meet applicable DISA personnel security and network-access requirements.</li> </ul> <p>&nbsp;</p> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Preferred Qualifications:</h2> <ul> <li>Hands-on experience with SPS/PD2 and/or ECWM.</li> <li>Experience with COPS, FABS, EDMS, CSS, FPDS, IBM mainframe/JHSMAIN, or E-ICAM.</li> <li>DoD contracting or acquisition-system support experience.</li> <li>Previous DISA support experience.</li> <li>IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.</li> </ul> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Education / Experience:</h2> <ul> <li>High school diploma and at least 5 years of relevant experience.</li> </ul>