Cross-Functional IT Support Specialist at C3EL

<h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Overview:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>Job Title: </strong>Cross-Functional IT Support Specialist</p> <p><strong>Security Clearance:</strong> Secret (or higher)</p> <p><strong>Location</strong>: Scott AFB, IL</p> <p><strong><em>(Due to the nature of the work and contract requirements, U.S. Citizenship is&nbsp;required.</em></strong>)</p> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Description:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand.</p> <p><strong>Primary Responsibilities:</strong></p> <ul> <li>Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.</li> <li>Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.</li> <li>Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.</li> <li>Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes.</li> <li>Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.</li> <li>Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.</li> <li>Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.</li> <li>Support weekly metrics and reporting by maintaining complete and accurate support records.</li> </ul> <p>&nbsp;</p> <h2>&nbsp;Required Qualifications:</h2> </div> </div> </div> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>U.S. Citizenship.</li> <li>Broad experience across application/user support and desktop/end-user support functions.</li> <li>Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting.</li> <li>Ability to shift between support functions based on mission priorities and staffing needs.</li> <li>Ability to meet applicable DISA personnel security and network-access requirements.</li> </ul> <p>&nbsp;</p> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Preferred Qualifications:</h2> <ul> <li>DoD/federal enterprise support experience.</li> <li>Experience with SPS/PD2, ECWM, or similar Government business applications.</li> <li>Previous DISA support experience.</li> <li>IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.</li> </ul> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Education / Experience:</h2> <ul> <li>High school diploma and at least 5 years of relevant experience.</li> </ul>