IT Support Team Lead / Senior Systems Administrator at C3EL

<h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Overview:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>Job Title:</strong> IT Support Team Lead / Senior Systems Administrator</p> <p><strong>Security Clearance:</strong> Secret (or higher)</p> <p><strong>Location</strong>: Scott AFB, IL</p> <p><strong><em>(Due to the nature of the work and contract requirements, U.S. Citizenship is&nbsp;required.</em></strong>)</p> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Description:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>C3EL is seeking an IT Support Team Lead / Senior Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will lead day-to-day team support while remaining a hands-on technical contributor. This position coordinates workload, staffing coverage, ticket resolution, escalation, quality, reporting, SOP/knowledge-base maintenance, and support for DOD applications and end users.</p> <p><strong>Primary Responsibilities:</strong></p> <ul> <li>Lead and coordinate daily support activities across application support, end-user support, workflow processing, and mission support.</li> <li>Provide senior-level troubleshooting and user/account support for DOD business applications and coordinate with Government application administrators and higher-tier system administrators.</li> <li>Oversee incident documentation, escalation, follow-up, and closure through the designated trouble-ticket system.</li> <li>Coordinate workload and personnel coverage to maintain continuity during planned/unplanned absences and periods of elevated demand.</li> <li>Ensure weekly reporting, operational metrics, SOPs, knowledge bases, diagrams, and other required documentation are accurate and timely.</li> <li>Serve as a technical SME during recurring and ad-hoc meetings and coordinate with DISA directorates, field sites, and escalation teams.</li> <li>Support application transitions, account migrations, workstation moves, and configuration changes as required.</li> <li>Assist C3EL management with staffing, quality control, deliverable tracking, and transition activities.</li> </ul> <p>&nbsp;</p> <h2>&nbsp;Required Qualifications:</h2> </div> </div> </div> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>U.S. Citizenship.</li> <li>Demonstrated experience leading or coordinating DoD/federal IT support operations while remaining technically hands-on.</li> <li>Experience with incident/ticket management, user support, application/account administration, escalation, SOPs, and knowledge management.</li> <li>Ability to communicate effectively with Government users, technical administrators, and management stakeholders.</li> <li>Ability to meet applicable DISA personnel security and network-access requirements.</li> </ul> <p>&nbsp;</p> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Preferred Qualifications:</h2> <ul> <li>Experience supporting DoD contracting, financial, document-management, identity/access, or comparable enterprise business applications.</li> <li>Experience with SPS/PD2, ECWM, COPS, FABS, EDMS, CSS, FPDS, IBM mainframe environments, or E-ICAM.</li> <li>Previous DISA or other DoD enterprise support experience.</li> <li>IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.</li> </ul> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Education / Experience:</h2> <ul> <li>High school diploma and at least 7 years of relevant experience.</li> </ul>