Receptionist at Otterbein SeniorLife

<p><span style="font-size: 12pt; color: rgb(224, 62, 45);"><strong><em>**Now Offering DailyPay**</em></strong></span></p> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Overview</h2> <p>We are looking for skilled, compassionate <strong>Receptionist </strong>who desires a career that <em>matters</em> in a community that <em>values</em> their expertise.</p> <p>At Otterbein, you’re more than an employee, you’re a <strong>Partner in Caring.</strong> Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.</p> <p>Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.</p> <p>Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.</p> <p>A Part Time Receptionist position is available for a busy front desk in the Otterbein North Olmsted Community.<strong>&nbsp;</strong>Welcomes&nbsp;customers on the phone and in person and responds to a wide variety of requests by accurately assessing the customer’s needs and requests; and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Otterbein policies.</p> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>Part Time Nights and W</strong><strong>eekends</strong></p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Responsibilities</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>Greet customers entering and leaving the community, using customer name whenever possible</li> <li>Answer customer calls and direct them timely and appropriately</li> <li>Handle all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible</li> <li>Maintain current file/listing of residents by name and location, emergency phone numbers of on-call personnel, department extensions</li> <li>Resolve customer complaints and assists customers in all inquiries in connection with community activities, services, hours, directions, etc.</li> <li>Maintain an accurate cash drawer balance. Receipt payment for sales (gift cards, stamps, etc.) Reconciles all transactions at the close of each shift</li> <li>Schedule appointments and maintain accurate records for on-campus Shuttle</li> <li>Distribute/receive keys and maintain an accurate log</li> <li>Use a variety of computer programs, phone systems, and emergency systems for multiple tasks and communications</li> <li>Ability to handle emergency situations in a calm and professional manner</li> <li>Maintain confidentiality of all pertinent resident and partner information</li> <li>Special projects as requested</li> <li>Other duties as assigned</li> </ul> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Qualifications</h2> <ul> <li><strong>Education: </strong>High school diploma or equivalent</li> <li><strong>Experience: </strong>A minimum of 1 year&nbsp;</li> <li><strong>Computer Skills:</strong> Proficient in Microsoft Office</li> <li>Positive, outgoing personality. Strong customer service etiquette. Previous experience with customer service, problem solving, listening, phone skills, and multi-tasking; proficient in Microsoft Office; high school diploma or equivalent.</li> <li>Critical thinking skills</li> <li>Ability to be self-directed and prioritize tasks; work independently and manage time efficiently</li> <li>Initiative to cross-train and learn new tasks as assigned</li> <li>Must exercise sound judgment, discretion and confidentiality in all matters</li> </ul> <p><strong>BENEFITS*</strong></p> <p><strong>Health &amp; Wellness</strong></p> <ul> <li><strong>Medical Insurance</strong> with free virtual doctor visits</li> <li><strong>Vision &amp; Dental Insurance</strong></li> <li><strong>Pet Insurance</strong></li> <li><strong>Life Insurance</strong></li> <li><strong>Employee Assistance Program (EAP)</strong> for personal and professional support</li> </ul> <p><strong>Financial Security</strong></p> <ul> <li><strong>401(k) Retirement Savings Plan</strong> with company match</li> <li><strong>Paid Time Off (PTO)</strong> that accrues immediately from day one</li> <li><strong>Paid Holidays</strong> for a healthy work-life balance</li> <li><strong>Access to DailyPay</strong>, enabling you to access up to 100% of your earned wages on a daily basis</li> <li><strong>Tuition Reimbursement</strong> up to $5,250 per year for ANY field of study</li> <li><strong>Tuition Discounts</strong> through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College</li> <li><strong>Employee-Sponsored Crisis Fund</strong> available for those facing unforeseen challenges</li> <li><strong>Legal &amp; Identity Theft Protection</strong></li> </ul> <p><strong>Growth &amp; Development</strong></p> <ul> <li><strong>University Partnerships</strong> with <u>University of Cincinnati,</u> <u>University of Toledo</u>, and <u>Hondros College</u> for exclusive tuition discounts</li> <li><strong>Multiple Partner Discounts</strong> available for various products and services through <u>Access Perks</u></li> <li><strong>Access to 1,000s of hours of personal and professional development material</strong> through <u>RightNow Media @ Work</u></li> </ul> <p><em>*Some benefits, including PTO and tuition reimbursement, are based on hours worked.</em></p> <p><strong>Why work for Otterbein SeniorLife:</strong></p> <p>For more than 100 years, Otterbein has provided senior housing options rooted in respect and community.&nbsp; We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.</p> <p>Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana.&nbsp; We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.</p> <p>Apply today and begin a meaningful career as a <strong>Receptionist </strong>at Otterbein!</p>