Account Manager at PolyAI

<div class="content-intro"><p style="line-height: 1.2;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">^{PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.&nbsp;}</span></p></div><p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">PolyAI is searching for a UK-Based Senior Account Manager, reporting directly to the Head of Account Management to commercially manage and grow our growth-tier customer relationships across a wide variety of verticals. We want you to bring your great experience and skills to help us develop a scalable growth motion that encourages a customer can-do attitude through self service, as well as building executive-level relationships, defining the account strategy, delivering solution-based sales modelling and driving account retention and revenue growth.</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Key responsibilities:</strong></span>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Manage a book of up to 10 existing customer accounts, meeting &amp; succeeding on goals centered around account retention and in-year growth</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Harness the power of business reviews and existing customer relationships specifically with our customers champions and buyers to unearth new business opportunities within our valued clients</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into a reality</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Responsible for accurate forecasting and pipeline management within Gong and Salesforce</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Orchestrate the creation of ROI models ahead of customer renewal conversations to justify the overall business case and spend with us</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Lead on adoption efforts that encourage the customer to self-service within the PolyAI platform, Agent Studio; And taking the lead in building 1toMany workshop activities that guides the customer through the product and all its features</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Make use of innovative strategies and commercial levers to ensure on-time, positive renewal outcomes within your account portfolio</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Voice of the customer internally within PolyAI, working alongside our Customer Success and Deployment teams to drive product usage and ongoing quality of the virtual agent</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Building relationships with key customer teams in business units, operations, technology, finance, and procurement</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Participate with PolyAI team members and leadership to provide thoughtful and insightful feedback on market conditions, product and solution performance and brand acceptance</span>}</span></li> </ul> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Requirements:</strong></span>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Minimum of 4-years experience in Account Management type positions owning renewals &amp; expansions of existing customers</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Proven history in value-selling and fostering relationships at champion / decision maker level, including; executives, business, and technical leaders.&nbsp;</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Sales experience with a call center operations background.</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Previous AI experience within the space is nice to have.</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Understand the importance of mapping out and calculating Return of Investment (ROI) models that support a business decision around cost savings, revenue generation, improved CX and reduction in wait times</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Successful results meeting/exceeding sales goals, revenue expansion, new product adoption and identifying new use cases across additional areas of the business.</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Proven results that consistently meet and exceed annual retention targets and booking quota</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus</span>}</span></li> </ul> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Your Style:</strong></span>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Self-starter, willing to balance multiple customer and internal priorities</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Energised to build out a scalable growth model within customer success</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Entrepreneurial spirit combined with a scrappy, competitive, and optimistic outlook</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Education - Bachelor’s Degree required. Masters and technical degree is a plus.</span>}</span></li> </ul> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business.</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully.</span>}</span></p> <hr> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Benefits</strong></span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">💰 Participation in the company’s employee share options plan</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🏝 25 days holiday and additional 1 day after 2 years of service, plus bank holidays</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🏡 Flexible working from home policy</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🌎 Work from outside of the UK for up to 6 months each year, 5 week paid sabbatical after 5 years</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🧡 Enhanced parental leave</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🚲 Bike2Work scheme</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">📚 Annual learning and development allowance</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><a href="https://emojipedia.org/family-man-woman-girl/">👨‍👩‍👧</a> Company-funded fertility and family-forming programmes</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><a href="https://emojipedia.org/cherry-blossom/">🌸</a> Menopause care programme with Maven</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs</span>}</span></p><div class="content-conclusion"><hr> <p style="line-height: 1.2;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.}</span></p> <p style="line-height: 1.2;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Our core values are:}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/only-the-best/63f754d467834139.gif" alt=":only-the-best:" width="30"><br></strong><strong>Only the best<br></strong>We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" alt=""><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/ownership/753f47103884882c.gif" alt=":ownership:" width="30"><br></strong><strong>Ownership<br></strong>We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/relentlessly-improve/b5e1910b7c09b966.gif" alt=":relentlessly-improve:" width="30"><br></strong><strong>Relentlessly improve<br></strong>We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/bias-for-action/0a5bd6888d3f2db1.gif" alt=":bias-for-action:" width="30"><br></strong><strong>Bias for action<br></strong>Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/disagree-and-commit/0cee7f9f02baac38.gif" alt=":disagree-and-commit:" width="30"><br>Disagree and commit<br></strong>We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.<strong><br></strong>}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/build-for-people/9c2fba2ffb2331c8.gif" alt=":build-for-people:" width="30"><br>Build for people<br></strong>We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.}</span></p> <hr> <p style="line-height: 1.2;"><span style="font-size: 10pt;">^{<span style="font-family: arial, helvetica, sans-serif;"><em>PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.</em><br></span>}</span></p> <hr> <p style="line-height: 1.2;"><span style="font-size: 10pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><em>Kindly find the Privacy Notice for our recruitment process by following the link <a href="https://polyai.notion.site/Recruitment-Privacy-Notice-1b5097db17f7802ead64dd6daf159ded">here</a>. This document provides important information regarding how we handle your personal data throughout the recruitment journey.</em></span>}</span></p></div>