Senior Platform Engineer at PolyAI

<div class="content-intro"><p style="line-height: 1.2;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">^{PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.&nbsp;}</span></p></div><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong>Your responsibility will involve:</strong>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Delivering production-ready, reliable, and scalable infrastructure on time}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Improving developer experience and define technical standards for the entire company}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Designing, deploying, and managing scalable, secure, and resilient cloud infrastructure on AWS and Azure.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Collaborating with engineering and security teams to define cloud architecture and implement best practices.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Automating cloud operations with infrastructure as code using tools such as Terraform.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Monitoring cloud infrastructure performance, identify issues, and implement solutions to ensure high availability and reliability.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Optimising cloud resources for cost-efficiency while maintaining performance and security standards.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Engaging in incident response and troubleshooting efforts for cloud-related issues.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Staying up-to-date with the latest cloud technologies and trends, and providing recommendations for continuous improvement.}</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong>Minimum Requirements:</strong>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{5 years of relevant professional experience - preferably coming from a software engineering background.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Strong Python programming.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Experience with Kubernetes in production and containerisation.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Proven experience with CI/CD and release management - Azure DevOps or GitHub Actions preferable.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Hands-on experience managing a cloud production environment in AWS or Azure.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Infrastructure as Code (IaC) experience using Terraform.&nbsp;}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Bachelor’s degree or Master’s in Computer Science, Engineering, a relevant technical field or equivalent practical experience.}</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong>Preferred Requirements:</strong>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Proficiency in one of the following programming languages - Go, TypeScript/JavaScript.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Familiarity with ArgoCD and GitOps practices for continuous deployment.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Experience with Agile methodologies, such as scrum, kanban, and sprints.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{A love of learning and enjoyment in trying new things.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Enjoys technical challenges and wants to contribute directly to solutions.}</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business.}</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully.}</span></p> <hr> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong>Benefits</strong>}</span></p> <p class="p1"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span class="s1">💰</span> Participation in the company’s employee share options plan}</span></p> <p class="p1"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span class="s1">🏝</span> Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays}</span></p> <p class="p1"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span class="s1">🏡</span> Flexible working from home policy}</span></p> <p class="p1"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span class="s1">🌎</span> Work from outside of the UK for up to 6 months each year}</span></p> <p class="p1"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span class="s1">🫂</span>TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge}</span></p> <p class="p1"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span class="s1">🧡</span> Enhanced parental leave}</span></p> <p class="p1"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span class="s1">🚲</span> Bike2Work scheme}</span></p> <p class="p1"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span class="s1">📚</span> Annual learning and development allowance}</span></p> <p class="p1"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span class="s1">🏡</span> We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}</span></p> <p class="p1"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span class="s2"><a href="https://emojipedia.org/family-man-woman-girl/">👨‍👩‍👧</a></span> Company-funded fertility and family-forming programmes}</span></p> <p class="p1"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span class="s2"><a href="https://emojipedia.org/cherry-blossom/">🌸</a></span> Menopause care programme with Maven}</span></p> <p class="p1"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span class="s1">🏥</span> Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs}</span></p> <p class="p1"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span class="s1">🌎</span>&nbsp;Sabbatical Program: 5-week paid sabbatical available after 5 years of employment}</span></p><div class="content-conclusion"><hr> <p style="line-height: 1.2;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.}</span></p> <p style="line-height: 1.2;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Our core values are:}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/only-the-best/63f754d467834139.gif" alt=":only-the-best:" width="30"><br></strong><strong>Only the best<br></strong>We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" alt=""><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/ownership/753f47103884882c.gif" alt=":ownership:" width="30"><br></strong><strong>Ownership<br></strong>We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/relentlessly-improve/b5e1910b7c09b966.gif" alt=":relentlessly-improve:" width="30"><br></strong><strong>Relentlessly improve<br></strong>We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/bias-for-action/0a5bd6888d3f2db1.gif" alt=":bias-for-action:" width="30"><br></strong><strong>Bias for action<br></strong>Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/disagree-and-commit/0cee7f9f02baac38.gif" alt=":disagree-and-commit:" width="30"><br>Disagree and commit<br></strong>We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.<strong><br></strong>}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/build-for-people/9c2fba2ffb2331c8.gif" alt=":build-for-people:" width="30"><br>Build for people<br></strong>We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.}</span></p> <hr> <p style="line-height: 1.2;"><span style="font-size: 10pt;">^{<span style="font-family: arial, helvetica, sans-serif;"><em>PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.</em><br></span>}</span></p> <hr> <p style="line-height: 1.2;"><span style="font-size: 10pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><em>Kindly find the Privacy Notice for our recruitment process by following the link <a href="https://polyai.notion.site/Recruitment-Privacy-Notice-1b5097db17f7802ead64dd6daf159ded">here</a>. This document provides important information regarding how we handle your personal data throughout the recruitment journey.</em></span>}</span></p></div>