Manager, Account Management at Kaseya

<div class="content-intro"><p><strong>About Kaseya</strong></p> <p data-start="226" data-end="568">Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.</p> <p data-start="570" data-end="898">Backed by <a class="decorated-link" href="https://www.insightpartners.com?utm_source=chatgpt.com" target="_new" data-start="580" data-end="654">Insight Partners</a>, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.</p> <p data-start="900" data-end="1191">Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.</p> <p data-start="1193" data-end="1468">At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.&nbsp;</p></div><div> <h1><strong>Manager, Account Management</strong></h1> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">&nbsp;Medellín, Colombia</div> <h2><strong>About the Role</strong></h2> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">We are hiring a <strong>Manager, Account Management</strong> to lead a fast-growing team in Medellín, focused on <strong>customer expansion, retention, and revenue growth across global accounts</strong>. This is a high-impact leadership role where you will develop top-tier talent, strengthen client partnerships, and drive measurable business outcomes.</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">You’ll operate at the intersection of <strong>Sales, Customer Success, and Product</strong>, ensuring our customers maximize value while uncovering new growth opportunities. This role is ideal for a results-driven leader who thrives in a <strong>dynamic, KPI-driven SaaS environment</strong>.</div> <hr> <h2><strong>Key Responsibilities</strong></h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf"> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Lead &amp; Scale a High-Performing Team</strong></div> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Recruit, mentor, and develop Account Managers in Medellín</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Drive a performance culture centered on accountability, coaching, and continuous improvement</li> </ul> </li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf"> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Own Revenue Growth</strong></div> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Deliver on <strong>upsell, cross-sell, and renewal targets</strong> across assigned portfolios</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Build strategic account plans that align with customer business objectives</li> </ul> </li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf"> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Strengthen Customer Relationships</strong></div> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Develop executive-level relationships with key stakeholders (primarily US-based clients)</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Position yourself as a trusted advisor, aligning solutions to business outcomes</li> </ul> </li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf"> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Drive Operational Excellence</strong></div> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Monitor pipeline, forecast accuracy, and key KPIs (ARR growth, retention, churn)</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Optimize processes within Salesforce (or similar CRM) to improve efficiency and visibility</li> </ul> </li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf"> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Cross-Functional Collaboration</strong></div> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Partner with Sales for smooth handoffs and expansion strategies</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Collaborate with Customer Success, Support, and Product to improve adoption and satisfaction</li> </ul> </li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf"> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Data-Driven Decision Making</strong></div> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Analyze account performance and identify trends and growth opportunities</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Provide insights and reporting to senior leadership</li> </ul> </li> </ul> <hr> <h2><strong>Requirements / Qualifications</strong></h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf"><strong>Fluent English (C1/C2)</strong> – required to support US-based customers</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Proven experience in <strong>Account Management, Customer Success, or Sales</strong> in a SaaS or technology environment</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Prior experience <strong>leading or mentoring a team</strong> with measurable results</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong track record of <strong>revenue growth, renewals, and customer retention</strong></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience managing <strong>mid-market or enterprise clients</strong></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Proficiency with CRM tools such as <strong>Salesforce, HubSpot, or similar platforms</strong></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong communication, negotiation, and stakeholder management skills</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Highly analytical with a data-driven mindset</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Comfortable working in a <strong>fast-paced, high-growth, performance-driven environment</strong></li> </ul> <hr> <h2><strong>What Success Looks Like</strong></h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Consistent achievement of <strong>team revenue targets (NRR, upsell/cross-sell quotas)</strong></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Improved <strong>customer retention and reduced churn</strong> across assigned accounts</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">A highly engaged, high-performing Account Management team</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong client relationships resulting in long-term partnerships and expansion</li> </ul> <hr> <h2><strong>Benefits</strong></h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Competitive compensation aligned with the Medellín market</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Performance-based bonus structure</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Private health insurance and wellness benefits</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Paid time off and holidays</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Career growth opportunities within a global technology company</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Exposure to international clients and leadership</li> </ul> <hr></div><div class="content-conclusion"><p><strong>Additional information</strong><br><em>Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.</em></p></div>