Immigration Case Manager, APAC at Envoy Global, Inc.

<div class="content-intro"><p>Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.</p></div><div> <p>At <strong>Envoy Global</strong>, our international footprint is expanding rapidly—and we’re just getting started!&nbsp;We’re looking for a detail oriented and client-focused <strong>Immigration Case Manager</strong> to join our growing team. Based in Singapore, this role is integral to managing and coordinating immigration applications across regions, ensuring compliance with internal protocols and client expectations..</p> <h3>What You’ll Do as our Case Manager</h3> <ul> <li>Communicate with Foreign National (FN) and clients’ HR team, setting the right expectations and timelines</li> <li>Adhere to clients’ agreed protocols and Service Level Agreements (SLA)</li> <li>Adhere to Envoy’s case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems</li> <li>Prepare/draft applications</li> <li>Collaborate and work closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters</li> <li>Ensure assessments are completed in accordance with SOP</li> <li>Sign off on cases closed by Global Administrator including expiry tracking in accordance with SOP</li> <li>Attend and participate in client calls as needed</li> <li>Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fails to meet its processing standard/withdraw applications and/or request refund of government fees</li> </ul> <h3>What We’re Looking For&nbsp; : S<strong>kills, experience, attributes, and qualifications</strong></h3> <ul> <li>Ability to interact and communicate clearly and effectively</li> <li>Ability to work independently and take ownership of relevant tasks</li> <li>Ability to work under pressure and tight deadlines</li> <li>Excellent time management, and organizational skills</li> <li>Attention to detail Capacity to prioritize, manage and execute multiple tasks and cases</li> <li>Strong proficiency with MS Office Suite</li> <li>Oral and written proficiency in English Knowledge of other languages is desirable but not essential</li> <li>Two to Four years of immigration experience managing Singapore immigration cases as well as other Asia Pacific countries;</li> <li>Bachelor’s Degree or above</li> </ul> <h3>Why Envoy Global</h3> <ul> <li>Work with globally recognized corporate clients</li> <li>Collaborative, people-first culture</li> <li>Flexible Remote Work Environment [Singapore / Hong Kong]</li> </ul> </div> <p>&nbsp;</p> <p><em><strong>#LI-REMOTE</strong></em></p>