Customer Success Manager, Enterprise at Dealpath

<p><span style="font-size: 12pt;"><strong>Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in San Francisco, CA!</strong></span></p> <p><span style="font-size: 12pt;">As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities.</span></p> <h3><span style="font-size: 12pt;"><strong>You're excited about this opportunity because you’ll:</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Train, onboard, and support our customers in their usage of Dealpath in an effort to ensure adoption</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Produce and deliver web-based and in-person training seminars for customers</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Field phone and email based support inquiries from customers</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assist with the creation of self-service documentation and video-based training materials</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work cross-functionally with Dealpath’s Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure the retention, growth, and satisfaction of a portfolio of customer accounts</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Help the Customer Success team build out process and success metrics to accelerate the scaling of this function</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>We are excited that you are:</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A self-motivated team player, ready to embrace a fast paced, high-growth environment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Always thinking of new ways to effectively serve customers and improve the Customer Success team’s internal processes</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Qualifications:</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor’s degree or higher</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">1-5 years of customer success and/or account management</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong written and verbal communication skills, including comfort with presenting to senior executive audiences</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Empathy for customers, and passion for helping them</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated ability to manage ambiguity and apply problem-solving skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">High attention to detail and accuracy</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong knowledge and proficiency in Excel / Google Sheets</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>For Bonus Points:</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience working for an enterprise SaaS company</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience servicing commercial real estate firms</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Interest in commercial real estate</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with SQL and Salesforce</span></li> </ul> <p><span style="font-size: 12pt;"><strong>The Perks &amp; Culture:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Medical, dental, and vision insurance.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Health Savings Account (HSA) &amp; Flexible Spending Account (FSA) options.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">401(k) retirement plan.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Paid Parental Leave.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible Time Off (FTO) policy.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Commuter benefits program.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monthly wellness reimbursement to support physical and mental well-being.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hybrid Work Policy, 3 days in office (Tues/Wed/Thur).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">The estimated pay range for California candidates is $95,000 - $100,000 base, &amp; $10,000 - $25,000 variable compensation.&nbsp;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">This position is also eligible for Dealpath's equity plan.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Interviews may include AI-assisted note-taking tools in accordance with applicable privacy requirements.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>About Dealpath</strong>:</span></p> <p><span style="font-size: 12pt;">Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world.</span></p> <p><span style="font-size: 12pt;">Today, Dealpath is the industry’s leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, CBRE, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the “Top Technology” at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We’re engineering an industry-defining company to power the largest asset class in the world into the future.</span></p> <p><span style="font-size: 12pt;">Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.&nbsp;</span></p> <p><span style="font-size: 12pt;">We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we’d love to meet you!</span></p>