Manager, Customer Success at Dealpath

<p><span style="font-size: 12pt;">Dealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships. You will be responsible for driving retention, growth, and customer satisfaction, and for building scalable processes and success metrics that help the Customer Success function scale.</span></p> <p><span style="font-size: 12pt;">This is a people-leadership role for someone who is customer-obsessed, product-focused, and energized by coaching others, improving team performance, and partnering cross-functionally to deliver customer value.</span></p> <h2><span style="font-size: 12pt;"><strong>What You’ll Do</strong></span></h2> <h3><span style="font-size: 12pt;"><strong>People leadership, and team development</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage, coach, and develop a team of Customer Success Managers—setting clear expectations, driving performance, and building a high-feedback culture.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support hiring, onboarding, and enablement to grow a high-performing Customer Success team.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Create team operating rhythms (1:1s, performance reviews, pipeline/account reviews, best-practice sharing) to increase effectiveness and consistency.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Own retention, growth, and customer outcomes</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure the retention, growth, and satisfaction of a portfolio of customer accounts; support CSMs in executing strong account plans and renewal motions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with customers to build a customer journey that helps them reach business goals and realize measurable value from Dealpath.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Identify risks early, lead escalation management when needed, and drive resolution plans to protect renewals and customer trust.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Partner with Implementation and deliver onboarding excellence</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collaborate with Implementation during onboarding to understand each customer’s success criteria and system configuration, and ensure a smooth transition to Customer Success.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build and improve onboarding programs for enterprise and strategic accounts, including new-hire enablement for customer teams.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Training, support, and customer enablement</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Oversee the production and delivery of web-based and in-person training programs for customers to drive adoption and workflow mastery.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support the team in handling customer inquiries via phone and email, ensuring high-quality responses and consistent follow-through.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Cross-functional collaboration and scaling the function</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work cross-functionally with Sales, Marketing, and Product to relay customer feedback, develop case studies, and resolve product escalations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead the development of Customer Success processes, playbooks, and success metrics to accelerate scaling and improve predictability.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Required Qualifications</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor’s degree or higher.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">6–9 years of experience in customer success, account management, consulting, and/or commercial real estate-related roles, with experience managing enterprise relationships.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">2+ years of people management experience (or strong team-lead experience with clear coaching and performance ownership).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong written and verbal communication skills, including comfort presenting to senior executive audiences.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated ability to manage ambiguity, problem-solve, and drive outcomes in a fast-paced environment.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">close attention to detail and accuracy; strong proficiency in Excel / Google Sheets.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to effectively partner and collaborate with technical and non-technical colleagues.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with software renewals, strategic upsell processes, and conflict resolution</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience servicing commercial real estate firms, asset managers, private equity, private credit, or investment managers; commercial real estate background.&nbsp;</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Nice to Have</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience building and scaling a commercial Customer Success program</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with SQL, Salesforce, Asana, Gong, and AI tools</span></li> </ul> <p><span style="font-size: 12pt;"><strong>The Perks &amp; Culture:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Medical, dental, and vision insurance.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Health Savings Account (HSA) &amp; Flexible Spending Account (FSA) options.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">401(k) retirement plan.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Paid Parental Leave.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible Time Off (FTO) policy.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Commuter benefits program.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monthly wellness reimbursement to support physical and mental well-being.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hybrid Work Policy.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Base salary: $137,000–$147,000. Eligible for variable incentive compensation with a target incentive equal to 20% of OTE. OTE range: $174,000–$184,000. This position is also eligible for Dealpath's equity plan.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>About Dealpath:</strong></span></p> <p><span style="font-size: 12pt;">Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world.</span></p> <p><span style="font-size: 12pt;">Today, Dealpath is the industry’s leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, AEW, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the “Top Technology” at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We’re engineering an industry-defining company to power the largest asset class in the world into the future.</span></p> <p><span style="font-size: 12pt;">Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.</span></p> <p><span style="font-size: 12pt;">We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we’d love to meet you!</span></p>