Customer Service Representative at Selkirk Sport - We Are Pickleball

<div class="content-intro"><p><a href="https://www.selkirk.com/pages/about-us" target="_blank"><strong>About</strong></a><strong> Selkirk Sport</strong></p> <p>At Selkirk Sport, we’re passionate about pushing the boundaries of pickleball innovation. Our mission is to <em>Fuel the Pickleball Obsession</em> by creating the sport’s premier products and ecosystem. As a leading global brand in premium pickleball equipment, we’re expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.</p> <p>We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.</p></div><p data-path-to-node="4"><strong data-path-to-node="4" data-index-in-node="0"><span style="font-size: 14pt;">Customer Service Representative</span><br><br>Location:</strong> Coeur d'Alene, ID (On-Site) <br><strong data-path-to-node="4" data-index-in-node="38">Pay Range:</strong> $21.00 – $23.00 / hour<br><strong>Schedule: </strong>Monday - Thursday 7:30 am - 5:00 pm &amp; Friday 8:00 am - 12:00 pm</p> <h2 data-section-id="1wct3r9" data-start="436" data-end="453"><span style="font-size: 12pt;">About the Role</span></h2> <p data-start="455" data-end="786"><span style="font-size: 12pt;">We are looking for a detail-oriented Customer Service Representative to join the Selkirk team. In this role, you won’t simply be answering phones. You will serve as a brand ambassador responsible for delivering a premium customer experience while managing multiple priorities, systems, and customer interactions throughout the day.</span></p> <p data-start="788" data-end="1084"><span style="font-size: 12pt;">This is a fast-moving, high-volume role that requires strong communication skills, technical accuracy, and comfort navigating customer support systems. We are looking for someone who enjoys solving problems, learning products, and helping customers while balancing speed with attention to detail.</span></p> <h2 data-section-id="1vaguqk" data-start="1086" data-end="1118"><span style="font-size: 12pt;">What You'll Actually Be Doing</span></h2> <ul data-start="1120" data-end="1625"> <li style="font-size: 12pt;" data-section-id="dtsv9x" data-start="1120" data-end="1194"><span style="font-size: 12pt;">Manage a high volume of customer tickets, emails, and phone interactions</span></li> <li style="font-size: 12pt;" data-section-id="6613rr" data-start="1195" data-end="1273"><span style="font-size: 12pt;">Navigate multiple systems while accurately documenting customer interactions</span></li> <li style="font-size: 12pt;" data-section-id="163l191" data-start="1274" data-end="1378"><span style="font-size: 12pt;">Research and resolve customer questions related to orders, products, warranties, and account inquiries</span></li> <li style="font-size: 12pt;" data-section-id="11eqydu" data-start="1379" data-end="1455"><span style="font-size: 12pt;">Prioritize competing requests while maintaining quality and response times</span></li> <li style="font-size: 12pt;" data-section-id="747gc4" data-start="1456" data-end="1550"><span style="font-size: 12pt;">Collaborate cross-functionally with internal teams to support a seamless customer experience</span></li> <li style="font-size: 12pt;" data-section-id="6bcssj" data-start="1551" data-end="1625"><span style="font-size: 12pt;">Deliver thoughtful, professional service that reflects the Selkirk brand</span></li> </ul> <h2 data-section-id="10jxt7c" data-start="1627" data-end="1649"><span style="font-size: 12pt;">Our Culture &amp; Perks</span></h2> <p data-start="1651" data-end="1838"><span style="font-size: 12pt;">At Selkirk, we believe a supported team is an effective one. We pride ourselves on a customer-focused and collaborative environment where teammates actively support one another's success.</span></p> <p data-start="1840" data-end="1962"><span style="font-size: 12pt;"><strong data-start="1840" data-end="1870">Collaborative Environment:</strong> Work alongside a team that values positivity, partnership, and helping one another succeed.</span></p> <p data-start="1964" data-end="2059"><span style="font-size: 12pt;"><strong data-start="1964" data-end="1982">Fuel Your Day:</strong> Enjoy weekly catered lunches and a fully stocked kitchen with office snacks.</span></p> <h2 data-section-id="8963hk" data-start="2061" data-end="2086"><span style="font-size: 12pt;">Career Path &amp; Benefits</span></h2> <p data-start="2088" data-end="2224"><span style="font-size: 12pt;">We use a structured onboarding process designed to support long-term success and ensure a strong fit for both the employee and the team.</span></p> <p data-start="2226" data-end="2372"><span style="font-size: 12pt;"><strong data-start="2226" data-end="2249">Introductory Phase:</strong> Following the interview process, selected candidates begin with a 90-day introductory period through our staffing partner.</span></p> <p data-start="2374" data-end="2529"><span style="font-size: 12pt;"><strong data-start="2374" data-end="2407">Transition to Permanent Hire:</strong> Our goal is a smooth transition into a long-term role with Selkirk upon successful completion of the introductory period.</span></p> <p data-start="2531" data-end="2710"><span style="font-size: 12pt;"><strong data-start="2531" data-end="2558">Comprehensive Benefits:</strong> Permanent full-time employees become eligible for Health, Dental, and Vision coverage beginning the first of the month following 30 days of employment.</span></p> <h2 data-section-id="cubbob" data-start="2712" data-end="2732"><span style="font-size: 12pt;">What You'll Bring</span></h2> <p data-start="2734" data-end="2766"><span style="font-size: 12pt;"><strong data-start="2734" data-end="2766">Required Experience &amp; Skills</strong></span></p> <ul data-start="2768" data-end="3171"> <li style="font-size: 12pt;" data-section-id="1egc68m" data-start="2768" data-end="2897"><span style="font-size: 12pt;">Experience working within CRM or customer ticketing platforms such as Zendesk, Salesforce, HubSpot, Gorgias, or similar systems</span></li> <li style="font-size: 12pt;" data-section-id="1l84b7q" data-start="2898" data-end="3007"><span style="font-size: 12pt;">Experience managing customer interactions through multiple channels such as email, phone, and ticket queues</span></li> <li style="font-size: 12pt;" data-section-id="8kcz6n" data-start="3008" data-end="3033"><span style="font-size: 12pt;">Typing speed of 50+ WPM</span></li> <li style="font-size: 12pt;" data-section-id="5zts57" data-start="3034" data-end="3082"><span style="font-size: 12pt;">Strong written and verbal communication skills</span></li> <li style="font-size: 12pt;" data-section-id="97an4d" data-start="3083" data-end="3171"><span style="font-size: 12pt;">Comfortable managing multiple customer conversations and priorities throughout the day</span></li> </ul> <p data-start="3173" data-end="3197"><span style="font-size: 12pt;"><strong data-start="3173" data-end="3197">Preferred Experience</strong></span></p> <ul data-start="3199" data-end="3401"> <li style="font-size: 12pt;" data-section-id="1d0vfit" data-start="3199" data-end="3287"><span style="font-size: 12pt;">Background in e-commerce, sporting goods, or high-volume customer support environments</span></li> <li style="font-size: 12pt;" data-section-id="mjq3xh" data-start="3288" data-end="3401"><span style="font-size: 12pt;">Experience supporting customers in a fast-paced setting where accuracy and responsiveness are equally important</span></li> </ul> <h2 data-section-id="f1nh0d" data-start="3403" data-end="3436"><span style="font-size: 12pt;">You May Be a Great Fit If You:</span></h2> <p data-start="3438" data-end="3708"><span style="font-size: 12pt;">✔ Enjoy solving problems and researching answers</span><br data-start="3486" data-end="3489"><span style="font-size: 12pt;">✔ Pick up systems and processes quickly</span><br data-start="3528" data-end="3531"><span style="font-size: 12pt;">✔ Like balancing customer interaction with detail-oriented work</span><br data-start="3594" data-end="3597"><span style="font-size: 12pt;">✔ Stay organized while managing multiple priorities</span><br data-start="3648" data-end="3651"><span style="font-size: 12pt;">✔ Enjoy working with a team and contributing where needed</span></p> <p data-start="3710" data-end="3833"><span style="font-size: 12pt;">We are looking for dedicated individuals interested in growing with us as we continue setting the standard in the industry.</span></p> <p data-start="3835" data-end="3897"><span style="font-size: 12pt;">Apply today to take the next step in your career with Selkirk.</span></p> <p data-start="4988" data-end="5129">&nbsp;</p> <p data-start="4988" data-end="5129"><em>Selkirk is an equal opportunity employer. If you require a reasonable accommodation to complete the application or participate in the interview process, please reach out to <a href="mailto:[email protected]">[email protected]</a>.<br><br><br>#LI-SJ1<br></em></p> <h3 data-path-to-node="15">&nbsp;</h3>