Customer Service Representative (Malaysia) at Selkirk Sport - We Are Pickleball

<div class="content-intro"><p><a href="https://www.selkirk.com/pages/about-us" target="_blank"><strong>About</strong></a><strong> Selkirk Sport</strong></p> <p>At Selkirk Sport, we’re passionate about pushing the boundaries of pickleball innovation. Our mission is to <em>Fuel the Pickleball Obsession</em> by creating the sport’s premier products and ecosystem. As a leading global brand in premium pickleball equipment, we’re expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.</p> <p>We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.</p></div><div> <p>Selkirk Sport, a leader in pickleball innovation and performance equipment, is seeking a <strong>Customer Service Representative (CSR)</strong> based in Malaysia to support our growing customer experience operations. This role focuses primarily on assisting our U.S.-based team with <strong>warranty claims</strong>, ensuring a smooth and professional process for customers worldwide.</p> <p>As part of a dynamic and collaborative team, this position will evolve over time as new responsibilities and training opportunities are introduced. The ideal candidate is detail-oriented, organized, and eager to grow within an international customer service environment.</p> <h4><strong>Key Responsibilities</strong></h4> <ul> <li>Review and process <strong>warranty claim submissions</strong>, ensuring all required information is complete and accurate.</li> <li>Communicate with customers via email or other digital platforms to gather additional claim details when necessary.</li> <li>Collaborate closely with U.S.-based team members to ensure timely and consistent claim resolution.</li> <li>Document claim outcomes, replacement shipments, and customer feedback in company systems.</li> <li>Identify recurring issues or trends in product claims and escalate findings to the appropriate department.</li> <li>Maintain accurate records of customer interactions and transactions.</li> <li>Participate in ongoing training and contribute to improving warranty processes.</li> <li>Assist with <strong>additional customer service or administrative tasks</strong> as assigned as training progresses.<br><br></li> </ul> <h4><strong>Qualifications</strong></h4> <ul> <li>Strong written and verbal communication skills in <strong>English</strong>.</li> <li>Previous experience in <strong>customer service, warranty processing, or administrative support</strong> preferred.</li> <li>Proficiency in basic computer applications (Google Suite or Microsoft Office Suite). As well as developing proficiency in our company’s proprietary applications.</li> <li>High attention to detail and ability to follow established procedures.</li> <li>Strong organizational and problem-solving skills.</li> <li>Reliable internet connection and ability to work with a U.S.-based team.</li> <li>Positive attitude, self-motivated, and eager to learn new systems and processes.</li> <li>Proactive in looking for tasks to do, not simply relying on assigned work.</li> </ul> </div> <p><strong>Why Join Selkirk Sport?</strong></p> <ul> <li><strong>Lead brand design for the #1 brand in pickleball</strong>—an industry on the rise.</li> <li>Work on <strong>high-impact projects</strong> seen by millions.</li> <li>Collaborate with a <strong>fast-moving, innovative</strong> brand design team.</li> <li>Enjoy a <strong>high-energy work environment</strong> where your ideas shape the future of the sport.</li> <li>Competitive salary, benefits, hybrid work arrangement and opportunities for growth.</li> </ul> <p><br><br></p>