Director, Account Management at ApartmentIQ

<p><strong>We’re Changing the PropTech Industry</strong></p> <p>We’re a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. Our focus is on our category-leading AI and data SaaS products with triple-digit growth rates.&nbsp;</p> <p>We’re a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.</p> <p>While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.&nbsp;</p> <p><strong>About Our Products</strong></p> <p><a href="https://www.apartmentiq.io/">ApartmentIQ</a> is the all-in-one data platform powering smarter decisions across multifamily - covering 40M units with daily property and market intelligence used for surveys, research, and revenue management. We're trusted by 65% of the NMHC Top 50. Our sister company, <a href="https://www.hiremaven.ai/">MavenAI</a>, delivers AI-powered marketing automation built by industry experts and integrated directly with property management systems, serving over 2M units.</p> <p><strong>The Role</strong></p> <p>We are looking for a strategic, high-energy Director, Account Management to lead our team in deepening partnerships with multi-family owners and operators. In this role, you won't just manage a book of business; you will lead the people who do. You will be responsible for scaling our expansion strategy, coaching AMs on complex product-suite upsells, and ensuring our largest partners see us as an indispensable part of their tech stack.</p> <p>The ideal candidate is a "player-coach" who thrives on developing talent, optimizing sales processes, and driving aggregate revenue growth across a departmental portfolio. Account Managers at ApartmentIQ are quota-carrying cross-sell sellers responsible for driving expansion revenue into existing customer accounts. This is a sales leadership role; CSMs and renewals are managed separately.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li>Leadership &amp; Talent Development <ul> <li>Coaching &amp; Mentorship: Lead a team of AMs, providing hands-on coaching for complex negotiations, consultative discovery, and multi-product expansion plays.</li> <li>Performance Management: Conduct regular 1:1s and pipeline reviews to ensure individual AMs are meeting or exceeding their quotas.</li> <li>Scaling the Team: Recruit, hire, and onboard new Account Managers as we scale.&nbsp;</li> </ul> </li> <li>Strategic Account Growth <ul> <li>Expansion Strategy: Architect the playbook for introducing new ApartmentIQ products to existing clients, ensuring the team aligns our suite with client business goals.</li> <li>Executive Sponsorship: Act as the senior point of contact for "C-Suite" stakeholders at our largest multi-family accounts, stepping in to support high-stakes renewals or escalations.</li> <li>Territory Optimization: Own the AM territory and account-assignment framework in partnership with Sales and CS leadership.</li> </ul> </li> <li>Operational Excellence <ul> <li>Forecasting &amp; Reporting: Maintain an accurate team forecast in Salesforce, providing executive leadership with visibility into monthly and quarterly expansion and renewal trends.</li> <li>Cross-Functional Advocacy: Serve as the "Voice of the Customer" to Product and Marketing teams, turning team-wide feedback into actionable product enhancements.</li> <li>Field Leadership: Lead the team’s presence at national industry conferences and accompany AMs on high-value on-site business reviews (Travel up to 25%).</li> </ul> </li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Experience: 7+ years in B2B SaaS Account Management or Sales, with 3+ years in a leadership or team-lead capacity.</li> <li>Multifamily Expertise: Deep experience in Multifamily SaaS is required.</li> <li>Proven Track Record: Demonstrated success in hitting team-wide quotas and managing high-growth expansion targets.</li> <li>Subject Matter Expert: Previous experience selling competitive or market intelligence products is a significant plus.</li> <li>Tech Stack Mastery: Advanced proficiency in Salesforce, Gong, Salesloft, and ZoomInfo to drive team productivity and data hygiene. Fluency with modern AI tooling (Claude, ChatGPT for workflow acceleration) is a plus.</li> <li>Strategic Mindset: Ability to turn raw data into a narrative that helps AMs sell more effectively to sophisticated owners and operators.</li> </ul> <p><strong>Why Choose Us:</strong></p> <ul> <li><strong>Remote-First:</strong> We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.</li> <li><strong>Competitive Compensation:</strong> We believe in hiring the best and paying accordingly. You’ll receive a<strong> </strong>competitive salary that reflects your impact and expertise.</li> <li><strong>Paid Time Off:</strong> Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.</li> <li><strong>Your Health Matters</strong>: Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.</li> <li><strong>Peace of Mind (On Us):</strong> We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.</li> <li><strong>Protection for Your Whole Crew:</strong> Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.</li> <li><strong>Invest in Your Future:</strong> Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.</li> </ul> <p>If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.</p> <p>Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.</p> <p>We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.</p>