Senior VIP Relationship Manager, Eastern Europe at OKX

<div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-I8aIdFhcaojPMYxQCaul5kqSgWe"><strong>Who We Are</strong></h2> <div class="ace-line ace-line old-record-id-OVckd25QAojO7gxxpLflsHfdg0G">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div> <div class="ace-line ace-line old-record-id-TTobdG7fyo6NFuxf32tl89digRe">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.</div> <div class="ace-line ace-line old-record-id-TTobdG7fyo6NFuxf32tl89digRe">&nbsp;</div> <div class="ace-line ace-line old-record-id-EgludryqnoBlctxK9calf7FagTg">Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.</div> <div class="ace-line ace-line old-record-id-Fk10dcoSRoIrofxn37glz6Q5ghe">OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</div> <div class="ace-line ace-line old-record-id-E3rYdV3vJoNRSIxD76iltZ52geg">&nbsp;</div> <h2 class="heading-2 ace-line old-record-id-D2gbdsypEouenNxiqZNlUVztgIc"><strong>About the Opportunity</strong></h2> <div class="ace-line ace-line old-record-id-EHGPdSFWBogDbUxxO20lph1Pgxk">We are looking for a dedicated and proactive VIP Relationship Manager (VIP RM) to join our Eastern EU team.</div> <div class="ace-line ace-line old-record-id-WykCdXqIioKDBTxyGHXl63Vdgue">As a VIP RM, you will play a key role in expanding our base of VIP clients in the broader Eastern part of the European Union. This role is focused on active traders, high-net-worth individuals (HNWIs), family offices, prop trading desks, and smaller corporate clients, driving our growth through partnerships and key client development in parallel to our institutional team, which, on the other hand, focuses on larger professional, enterprise and institutional clients.</div> <div class="ace-line ace-line old-record-id-OunUdwYSQo461Fx065Nltc2PgSh">&nbsp;</div> <h3 class="heading-3 ace-line old-record-id-JLwOdnPIToHIvKx73lylCBnwgQh"><strong>What You'll Be Doing</strong></h3> <div class="ace-line ace-line old-record-id-SdMIdldZKokC3bxZohDlAHJIgvg"><strong>Your primary goal will be to drive trading volume and maximize Assets Under Management (AUM) in the region through onboarding and retention of VIP clients.</strong></div> <div class="ace-line ace-line old-record-id-InR1d5HskoAj23xrBmOl368Egdb"> <p><span style="text-decoration: underline;">Revenue and Product Strategy</span><br>Formulate a revenue strategy and optimization plan based on OKX's European product offerings. Collaborate closely with the product team to gather feedback from clients, identify optimization opportunities, and enhance relevant product features.</p> </div> <div class="ace-line ace-line old-record-id-CrkNdjvrjomDPPxcW0qld7r2gR4"><span style="text-decoration: underline;">Strategic Leadership and Partnerships</span> <br>Work closely with the local executive leadership team to contribute to the company's overall strategic direction. Lead partnership efforts in Europe by identifying suitable partners and executing negotiations to expand reach and revenue streams.</div> <div class="ace-line ace-line old-record-id-QUeGdb0tTo4IC6x05vFlKPPJgmh">&nbsp;</div> <div class="ace-line ace-line old-record-id-QUeGdb0tTo4IC6x05vFlKPPJgmh"><span style="text-decoration: underline;">Client Management and Growth</span> <br>Manage relationships with High Net Worth Individuals (HNWI) and key clients in Europe, ensuring positive customer experiences through proactive account management. Build long-lasting client relationships to secure referrals and originate new prospective clients, while working with operations to address potential roadblocks.</div> <div class="ace-line ace-line old-record-id-RqQYdL3uWo9AAfxlDCblHeytggf">&nbsp;</div> <div class="ace-line ace-line old-record-id-RqQYdL3uWo9AAfxlDCblHeytggf"><span style="text-decoration: underline;">Compliance and Brand Advocacy</span> <br>Oversee legal and compliance aspects, including adherence to the relevant regulations, client KYC/AML processes, and reporting to ensure all activities meet the highest standards. Serve as a brand ambassador, educating customers on OKX's full value proposition, from trading tools to yield products, while escalating feedback to improve platform compliance and user experience.<br><br></div> <h2 class="heading-2 ace-line old-record-id-O4hrdISrzoY7PBx4O5rlALAHgmc"><strong>What We Look For In You</strong></h2> <div class="ace-line ace-line old-record-id-BIhFdshCjozIvCx6qQdlNJHhgsg">Core Qualifications</div> <div class="ace-line ace-line old-record-id-K8RldigCbo2vTRxYHPHlviWygFg"> <ul> <li>Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent professional experience in fintech/crypto).</li> <li>Fluency in English and additional EU languages (e.g., Romanian, Serbian, Polish) considered a strong plus for regional client engagement.</li> </ul> </div> <div class="ace-line ace-line old-record-id-KsdBdlWMXoVrk5xJ7S1lPogMg1f">Industry Expertise</div> <div class="ace-line ace-line old-record-id-CuH5dyjaPoZLz0xHMfZlWUoPgpf"> <ul> <li>5+ years of proven experience in VIP business development and account management within crypto, fintech, trading, or wealth management, ideally in EU.&nbsp;</li> <li>Track record of driving trading volume, AUM growth, and high-value client onboarding/retention in competitive markets like spot, margin, or derivatives trading.</li> <li>Technical and Analytical Skills</li> <li>Strong analytical skills to interpret market data, user behavior metrics, and performance dashboards for revenue optimization and product feedback loops.</li> <li>Deep familiarity with crypto products (e.g., perpetuals, staking, Earn, fiat integrations) and trading platforms.</li> </ul> </div> <div class="ace-line ace-line old-record-id-UkT3dmx5NoctpjxWQsmlkD1Igwg">Soft Skills and Leadership</div> <div class="ace-line ace-line old-record-id-Gi5BdZj7Ioam40xA3ZoleB2jgzd"> <ul> <li>Exceptional communication, negotiation, and relationship-building abilities, with experience managing VIPs such as HNWI, family offices, proptrading desks.</li> <li>Goal-oriented mindset with a history of exceeding KPIs in user acquisition, retention, and revenue targets through data-driven strategies.</li> <li>Compliance and Market Knowledge</li> <li>In-depth understanding of MiCA, MFSA, AML/KYC, EDD, and CEE financial regulations, including cross-border licensing and risk management.</li> <li>Proven ability to collaborate with legal, product, and ops teams to mitigate compliance risks while enhancing client experiences.</li> </ul> </div> <div class="ace-line ace-line old-record-id-O4VDdbxMGo2WHIxBHt1l1B6Ygje">&nbsp;</div> <h2 class="heading-2 ace-line old-record-id-XkLgdJAqLoWPqDx96TRlCBU1gMb"><strong>Nice to Have</strong></h2> <div class="ace-line ace-line old-record-id-Zm7Jd9ShsokSrzxK2cvl7GCBg4g"> <ul> <li>Experience working across time zones and cross-cultural teams</li> <li>Bonus points if you have previously worked at a crypto exchange!</li> <li>Passionate about blockchain technology and the crypto payments space</li> </ul> </div> <div class="ace-line ace-line old-record-id-J1hvd34nxovmAaxtOVilhE8Qgvh">&nbsp;</div> <h2 class="heading-2 ace-line old-record-id-MmQEdXJCYoMwkFxhooflxfWJg4g"><strong>Perks &amp; Benefits</strong></h2> <div class="ace-line ace-line old-record-id-V10YdoacjoDAvLxYpr5lUlpbgZd"> <ul> <li>Competitive total compensation package</li> <li>L&amp;D programs and Education subsidy for employees' growth and development</li> <li>Various team building programs and company events</li> <li>More that we love to tell you along the process!<br><br><br></li> </ul> <p><span style="color: rgb(255, 255, 255);">#LI-SK1</span><br><span style="color: rgb(255, 255, 255);">#LI-REMOTE</span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>