Senior Manager, Salesforce Platform Strategy & Delivery at NetBrain Technologies Inc.

United States | RemoteFull-timeRemoteRevenue OperationsPosted about 14 hours ago

About the Role

<div class="content-intro">Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management.  Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.</div>What We Need NetBrain is seeking a hands-on Senior Manager of Salesforce Platform Strategy and Delivery to lead the operating model, roadmap, governance, and day-to-day delivery of its Salesforce platform. This is not a position for someone who intends to operate primarily through delegation. The director will work directly in the details of intake, triage, requirements, solution design, backlog management, QA, user acceptance testing, releases, deployments, documentation, and production support. The successful candidate will combine platform leadership with the willingness and technical ability to help the team execute. Salesforce is central to NetBrain’s commercial and operational processes. The environment supports a mature and highly integrated business, with substantial demand from Sales, Customer Success, Support, Finance, Partners, and other business functions. The incoming director will bring structure to a significant backlog while balancing current business needs, platform reliability, technical-debt remediation, and major transformation initiatives. The position will work closely with NetBrain’s existing Salesforce platform manager and developer, planned additional engineering capacity, business stakeholders, and external advisors. The director will be accountable for creating a sustainable Salesforce operating model and ensuring that the team works on the highest-value priorities in the appropriate sequence.   What You'll Do Platform strategy and roadmap <ul> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Own and maintain the Salesforce platform roadmap.</li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Translate business strategy into sequenced platform initiatives, releases, and measurable outcomes.</li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Balance capacity across business transformation, business-as-usual support, platform reliability, and technical-debt remediation. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Incorporate relevant recommendations from platform assessments and external advisors. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Present priority, capacity, dependency, and risk trade-offs to leadership. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Ensure that urgent requests do not continuously displace strategically necessary work. </li> </ul> Intake, triage, and backlog management <ul> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Own how Salesforce work enters, moves through, and leaves the team. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Personally participate in request triage, requirements clarification, scope definition, and effort assessment. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Distinguish incidents, minor enhancements, major projects, maintenance, and architectural remediation. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Establish practical prioritization criteria based on business value, urgency, effort, risk, and dependencies. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Maintain an actionable backlog with clear ownership, acceptance criteria, target releases, and status. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Push back constructively when requests are incomplete, duplicative, unscalable, or lower priority. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Prevent informal messages and executive requests from bypassing the agreed operating process. </li> </ul> Hands-on platform delivery <ul> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Work directly with administrators, developers, and business stakeholders to move priority work forward. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Assist with Salesforce configuration, Flow, troubleshooting, data analysis, security, permissions, and operational support as needed. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Evaluate technical designs and identify downstream effects across automation, data, integrations, CPQ, and user experience. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Review Apex and integration solutions sufficiently to assess maintainability, testing, security, and operational risk. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Step into release preparation, deployment coordination, defect resolution, and production validation. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Contribute directly when the team needs help rather than limiting the role to status reporting and delegation. </li> </ul> QA, UAT, releases, and deployments <ul> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Establish a predictable release calendar and release-readiness process. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Define acceptance criteria before development begins. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Coordinate functional, technical, integration, regression, and business-user testing. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Ensure that developers are not solely responsible for validating their own work. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Manage UAT planning, stakeholder participation, defect resolution, and business signoff. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Lead go/no-go decisions, deployment planning, rollback preparation, and post-release validation. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Improve sandbox, environment, source-control, and deployment practices. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Create visibility into work waiting for testing, approval, deployment, or remediation. </li> </ul> Architecture and technical governance <ul> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Establish practical standards for when to use standard configuration, Flow, Apex, managed packages, middleware, or external services. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Partner with technical team members to remediate legacy automation and reduce platform technical debt. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Review integrations for scalability, supportability, security, data ownership, and business value. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Participate in technology evaluations before new systems are selected or procured. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Guide build-versus-buy decisions and evaluate the downstream effect of new platforms on Salesforce. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Maintain appropriate internal ownership when external consultants or implementation partners are engaged. </li> </ul> CPQ and commercial transformation <ul> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Support changes to products, pricing, approvals, quoting, contracting, renewals, and related sales workflows. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Help govern the evaluation and potential implementation of a future CPQ or Revenue Cloud solution. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Coordinate business requirements, architecture decisions, partner selection, testing, migration, and adoption. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Ensure that CPQ transformation aligns with NetBrain’s broader SaaS commercial model and Salesforce roadmap.  </li> </ul> Documentation and knowledge management <ul> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Establish a shared, searchable, and maintainable source of truth for the Salesforce platform. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Require current documentation for architecture, integrations, automation, releases, operating procedures, and key business logic. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Create standards for technical design decisions, ownership, backup ownership, and knowledge transfer. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Reduce dependency on information held by a single employee. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Ensure documentation is incorporated into delivery rather than treated as optional follow-up work. </li> </ul> Team and stakeholder leadership <ul> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Lead the day-to-day Salesforce operating model across functional and technical contributors. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Clarify decision rights, responsibilities, handoffs, and escalation paths. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Create productive partnership among Salesforce, Sales Operations, Customer Success, Support, Finance, Partners, IT, and leadership. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Protect the team from uncontrolled demand while maintaining a responsive service orientation. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Coach team members and create clear accountability without introducing unnecessary bureaucracy. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Communicate platform performance, delivery progress, constraints, and risk to Chief Customer Officer and other leaders.</li> </ul>   What You Bring <ul> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Substantial experience leading and working hands-on within mature Salesforce environments. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Demonstrated ownership of a Salesforce roadmap, backlog, release process, or platform operating model. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Strong practical knowledge of Sales Cloud and Salesforce platform administration. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Experience gathering requirements and translating business needs into scalable Salesforce solutions. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Experience with intake, prioritization, QA, UAT, release management, and deployments. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Ability to work across configuration, Flow, data, security, integrations, and technical design. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Sufficient Apex literacy to review solutions, evaluate risk, and collaborate credibly with developers. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Experience supporting complex integrations and cross-functional business processes. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Demonstrated ability to challenge requests, resolve competing priorities, and communicate trade-offs to senior leaders. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Strong documentation, process-design, and stakeholder-management skills. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Willingness to remain hands-on while leading the team and platform.</li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer.</li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Stationary Tasks: Sitting for extended periods, remaining in a stationary position.</li> </ul> Preferred Qualifications <ul> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Experience with Salesforce CPQ, Revenue Cloud, or another complex quote-to-cash transformation. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Experience supporting a SaaS or enterprise software company. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Experience with Service Cloud, Data Cloud, Agentforce, AI-assisted workflows, or MCP-based integrations. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Experience with Salesforce DevOps, source control, automated testing, and structured release pipelines. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Experience remediating Workflow Rules, Process Builder, legacy Flow, or accumulated platform technical debt. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Experience evaluating managed packages, integration tools, and implementation partners. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Experience operating in a fast-changing, private-equity-backed, or post-investment environment. </li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;">Relevant Salesforce certifications. Certifications are useful but will not substitute for demonstrated delivery and leadership.</li> </ul>   What We Offer Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company. For this role, the estimated base is $160,000 - $180,000 + Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process. The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.  <div class="content-conclusion">NetBrain invites all interested and qualified candidates to apply for employment opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: <a href="mailto:[email protected]">[email protected]</a> and we will be happy to assist you. In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.  </div>

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