IT Systems Analyst at Sony Interactive Entertainment

Ireland, DublinFull-timeArchitecture & EngineeringPosted about 1 month ago

About the Role

<div class="content-intro">Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.</div>IT Systems Analyst   As an IT Systems Analyst, you will have a central role in maintaining and advancing Microsoft 365 and collaboration technologies throughout the organization. This position suits someone who excels in a dynamic, highly cooperative setting and enjoys managing operational support, enhancing processes, overseeing governance tasks, and coordinating across departments. You will collaborate closely with engineering, operations, security, and business groups to promote scalable, secure, and effective collaboration services across Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Microsoft Entra ID.   The ideal candidate is organized, analytical, adaptable, and driven to deliver outcomes. You manage several priorities while keeping careful attention to detail and follow-through. You work well in Agile settings, attend stand-ups and cross-functional efforts, engage with partners, support operational and governance processes, and assist initiatives from intake through completion. This role fits someone who likes solving problems, improving processes, collaborating, and helping teams function more efficiently at scale.   Responsibilities   <ul> <li>Support Microsoft 365 operational initiatives, governance efforts, and platform improvements across Teams, SharePoint, OneDrive, Exchange, and Entra ID.</li> </ul> <ul> <li>Analyze ticket trends and recurring issues to find opportunities for process improvement, automation, and operational efficiency.</li> </ul> <ul> <li>Maintain and improve runbooks, knowledge articles, process documentation, and operational procedures.</li> </ul> <ul> <li>Support identity and access governance activities including RBAC, MFA, PIM, role assignments, and access reviews.</li> </ul> <ul> <li>Coordinate intake, tracking, and documentation of Microsoft 365 integration requests and operational workflows.</li> </ul> <ul> <li>Gather requirements and coordinate with engineering, security, governance, and support teams to move initiatives through review and implementation processes.</li> </ul> <ul> <li>Support high-priority incidents and blocking issues through coordination, communication, tracking, and follow-up activities.</li> </ul> <ul> <li>Facilitate meetings, stand-ups, and cross-functional discussions to help maintain alignment and execution across teams.</li> </ul> <ul> <li>Develop and sustain project tracking, status updates, reporting, dashboards, and operational communications.</li> </ul> <ul> <li>Support testing, rollout coordination, validation activities, and post-implementation follow-up for platform changes and enhancements.</li> </ul> <ul> <li>Work within enterprise ITSM processes and platforms such as ServiceNow or Jira Service Management.</li> </ul> <ul> <li>Partner with technical teams to support workflow automation and operational improvements using PowerShell, Microsoft Graph, Power Platform, or related technologies.</li> </ul> <ul> <li>Assist with adoption, communication, and change management initiatives associated with Microsoft 365 and collaboration technologies.</li> </ul> <ul> <li>Maintain strong communication and coordination across technical teams, leadership, vendors, and business collaborators.</li> </ul>   Qualifications   <ul> <li>3–5+ years providing support for Microsoft 365 technologies in a corporate setting.</li> </ul> <ul> <li>Practical experience with Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, and Microsoft Entra ID.</li> </ul> <ul> <li>Experience working within enterprise ITSM settings such as ServiceNow or Jira Service Management.</li> </ul> <ul> <li>Knowledge of identity and access governance principles including RBAC, MFA, PIM, and Conditional Access.</li> </ul> <ul> <li>Strong organizational, communication, documentation, and collaborator coordination skills.</li> </ul> <ul> <li>Experience supporting operational processes, governance workflows, or technical initiatives across cross-functional teams.</li> </ul> <ul> <li>Strong analytical and problem-solving skills combined with the capacity to handle several priorities at once.</li> </ul> <ul> <li>Familiarity with Agile methodologies, Scrum practices, and team coordination workflows.</li> </ul> <ul> <li>Experience developing documentation, reports, presentations, and operational communications.</li> </ul>   Preferred   <ul> <li>Experience providing support for Microsoft 365 governance, platform operations, or tenant modernization initiatives in enterprise environments.</li> </ul> <ul> <li>Familiarity with Microsoft Intune, identity governance, and enterprise security guidelines.</li> </ul> <ul> <li>Exposure to PowerShell, Power Platform, Microsoft Graph, automation workflows, or reporting solutions.</li> </ul> <ul> <li>Experience coordinating integrations, migrations, or operational improvement initiatives.</li> </ul> <ul> <li>Exposure to Generative AI technologies such as Microsoft 365 Copilot, ChatGPT Enterprise/OpenAI, Anthropic Claude, Gemini, or similar enterprise AI platforms.</li> </ul> <ul> <li>Experience supporting additional SaaS platforms such as Google Workspace, ServiceNow, Salesforce, or others.</li> </ul> <ul> <li>Experience supporting large-scale collaboration environments with a focus on operational improvement and governance.</li> </ul> Salary 50,000 - 83,000 Euros<div class="content-conclusion">Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our <a href="https://www.playstation.com/legal/careers-privacy-notice/" target="_blank">Candidate Privacy Notice</a> for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.  Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.  </div>

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