System Administrator at Moniepoint

<p class="p1"><strong>Who we are</strong></p> <p class="p1">Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest-growing company in Africa.</p> <p class="p1">Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.&nbsp;</p> <p class="p4"><span class="s1"><em>Curious about what makes Moniepoint an incredible place to work?&nbsp;</em><a href="https://moniepoint.com/blog"><span class="s2"><em>Check out posts on how we cultivate a culture of innovation, teamwork, and growth.</em></span></a></span></p> <p class="p5"><strong>About the Role</strong></p> <p class="p5">We are seeking a highly skilled and motivated <strong>System Administrator</strong> to join our growing team. This role is crucial for maintaining the stability, performance, and security of our entire IT infrastructure, from core networking and server systems to end-user support and automation. The ideal candidate is a hands-on technical expert who thrives in a fast-paced environment and possesses a strong focus on continuous improvement and security. This is a fully onsite role.</p> <p class="p3"><strong>Location: </strong>Port Harcourt,&nbsp; Nigeria</p> <p class="p5"><strong>Principal Duties and Responsibilities</strong></p> <p class="p5"><strong>Infrastructure Management</strong></p> <ul> <li class="p5">Design, implement, and maintain a robust IT infrastructure, including servers and virtualization platforms.</li> <li class="p5">Administer and optimize Windows Server, Linux systems, and hybrid cloud infrastructures.</li> <li class="p5">Maintain comprehensive system documentation, network diagrams, and Standard Operating Procedures (SOPs).</li> </ul> <p class="p5"><strong>Network Administration</strong></p> <ul> <li class="p5">Configure, manage, and troubleshoot enterprise networking infrastructure (routers, switches, firewalls, wireless access points).</li> <li class="p5">Implement and maintain network security protocols, VLANs, VPNs, and network segmentation.</li> <li class="p5">Manage DNS, DHCP, Directory As a Service, and other core network services.</li> <li class="p5">Monitor network performance, analyze bandwidth utilization, and implement Quality of Service (QoS) policies.</li> <li class="p5">Troubleshoot complex network connectivity issues and implement effective solutions.</li> </ul> <p class="p5"><strong>Automation &amp; Scripting</strong></p> <ul> <li class="p5">Develop, implement, and maintain automation scripts (Python, PowerShell, Bash) to streamline repetitive tasks and improve operational efficiency.</li> <li class="p5">Utilize Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) for consistent and scalable infrastructure deployment.</li> <li class="p5">Build and maintain monitoring and alerting solutions using tools like Prometheus, Grafana, or Nagios.</li> <li class="p5">Automate system provisioning and develop custom scripts for system maintenance and reporting.</li> </ul> <p class="p5"><strong>Security &amp; Compliance</strong></p> <ul> <li class="p5">Implement and enforce IT security policies, access controls, and data protection measures.</li> <li class="p5">Manage endpoint security solutions and patch management processes.</li> <li class="p5">Manage user authentication systems, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and privileged access management.</li> <li class="p5">Respond to and manage security incidents, implementing established incident response procedures.</li> </ul> <p class="p5"><strong>User Endpoint Setup &amp; Onboarding</strong></p> <ul> <li class="p5">Plan and execute comprehensive onboarding procedures for new employees, ensuring a seamless first-day experience.</li> <li class="p5">Configure, deploy, and manage workstations (laptops, tablets) and company-approved software across Windows, macOS, Linux, iOS, and Android platforms.</li> <li class="p5">Provision user credentials, configure VPN clients, shared drives, and ensure security compliance for all new user accounts.</li> <li class="p5">Implement and manage Mobile Device Management (MDM) solutions for corporate smartphones and tablets.</li> <li class="p5">Manage user offboarding procedures, including account deactivation, data backup, and equipment retrieval.</li> </ul> <p class="p5"><strong>Technical Support &amp; User Management</strong></p> <ul> <li class="p5">Provide expert-level technical support to end-users, ensuring timely resolution and minimal disruption (L2/L3 support).</li> <li class="p5">Manage user accounts, permissions, and access controls across all corporate platforms.</li> <li class="p5">Manage IT assets, including inventory tracking, lifecycle management, and procurement coordination.</li> <li class="p5">Respond to and resolve help desk tickets efficiently, managing ticketing systems (e.g., Jira Service Management) and maintaining SLA compliance.</li> <li class="p5">Perform remote troubleshooting and support using standard tools (TeamViewer, AnyDesk).</li> </ul> <p><strong>System Maintenance &amp; Optimization</strong></p> <ul> <li class="p5">Perform regular system updates, patches, security hardening, and troubleshooting of complex system errors.</li> <li class="p5">Plan and execute system upgrades with minimal downtime.</li> <li class="p5">Optimize system configurations for performance, reliability, and cost efficiency, maintaining high availability and redundancy across critical systems.</li> </ul> <p class="p5"><strong>Qualifications, Competencies &amp; Skills Required</strong></p> <p class="p5"><strong>Education &amp; Experience</strong></p> <ul> <li class="p5">Bachelor's degree or diploma in Computer Science, Information Technology, Engineering, or a related field.</li> <li class="p5">Minimum 3-5 years of proven experience in system administration, IT support, or network administration roles.</li> <li class="p5">Relevant industry certifications (e.g., CompTIA, Cisco, Microsoft, Linux/Cloud platforms) are highly desirable.</li> </ul> <p class="p5"><strong>Technical Skills</strong></p> <ul> <li class="p6">Operating Systems &amp; Directory Services</li> <li class="p5">Advanced proficiency in Active Directory or a Directory as a Service (DaaS) system (e.g., Jumpcloud).</li> <li class="p5">Strong Linux/Unix administration skills (RHEL, CentOS, Ubuntu, Debian).</li> <li class="p5">Experience with macOS management and mobile device platforms (iOS, Android).</li> </ul> <p class="p6"><strong>Networking</strong></p> <ul> <li class="p5">Deep understanding of TCP/IP, routing protocols (BGP, OSPF), switching, and network architecture.</li> <li class="p5">Hands-on experience with enterprise networking equipment (e.g., Cisco, Ubiquiti).</li> <li class="p5">Experience with network monitoring and troubleshooting tools.</li> </ul> <p class="p6"><strong>Automation &amp; Scripting</strong></p> <ul> <li class="p5">Proficient in scripting languages: Python, PowerShell, Bash.</li> <li class="p5">Experience with configuration management tools (e.g., Ansible).</li> <li class="p5">Experience with Infrastructure as Code (Terraform).</li> </ul> <p class="p6"><strong>Endpoint Management &amp; Tools</strong></p> <ul> <li class="p5">Experience with endpoint management tools and Mobile Device Management (MDM) platforms.</li> <li class="p5">Familiarity with monitoring and alerting tools (e.g., Nagios, Prometheus, Grafana).</li> <li class="p5">Experience with ticketing systems (e.g., Jira Service Management).</li> <li class="p5">Familiarity with cloud and on-premise productivity suites (e.g., Google Workspace).</li> </ul> <p class="p3">&nbsp;</p> <p class="p5"><strong>Soft Skills &amp; Competencies</strong></p> <ul> <li class="p5">Exceptional analytical and problem-solving abilities with a systematic troubleshooting approach.</li> <li class="p5">Excellent verbal and written communication skills; ability to explain technical concepts clearly to non-technical users.</li> <li class="p5">Strong documentation skills and meticulous attention to detail.</li> <li class="p5">Proven ability to work independently and collaboratively in a team environment.</li> <li class="p5">Effective time management and ability to prioritize tasks in fast-paced, high-pressure environments.</li> <li class="p5">Strong customer service-oriented mindset and professional demeanor.</li> <li class="p5">Commitment to continuous learning and adaptability to new technologies.</li> </ul> <p><strong>Working Conditions</strong></p> <ul> <li class="p5">This role may require occasional weekend or after-hours work to perform system maintenance, upgrades, and respond to critical incidents.</li> <li class="p5">Physical requirements may include lifting equipment up to 50 lbs.</li> </ul> <p class="p5"><strong>What we can offer you</strong></p> <ul> <li>Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.</li> <li>Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.</li> <li>Compensation: You’ll receive an attractive salary, pension, and health insurance.</li> </ul> <p class="p5"><strong>What to expect in the hiring process</strong></p> <ul class="ul1"> <li class="li5">A technical interview with a member of the Infrastructure team.</li> <li class="li5">A behavioral and technical interview with a member of the executive team.</li> <li class="li5">All interview stages are Virtual&nbsp;</li> </ul>