Sr Renewals Specialist at NetDocuments

Lehi, Utah, United States; Remote - USFull-timeRemoteCustomer SuccessPosted 6 days ago

About the Role

<div class="content-intro">NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to <a class="Hyperlink SCXW172170175 BCX0" href="mailto:[email protected]" target="_blank">[email protected]m</a> so our team members can review.   NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.  NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.  At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022,  2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America.  Other recent awards include:  <ul> <li style="font-family: arial, helvetica, sans-serif;">Five-time winner (2025, 2024, 2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune</li> <li style="font-family: arial, helvetica, sans-serif;">Four-time winner (2025, 2023, 2022, 2021) Best Companies to Work for by Utah Business magazine</li> <li style="font-family: arial, helvetica, sans-serif;">Three-time winner (2025, 2023, 2022) Top Workplace Employee Appreciation and Employee Well-Being</li> <li style="font-family: arial, helvetica, sans-serif;">Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility</li> <li style="font-family: arial, helvetica, sans-serif;">Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits</li> <li style="font-family: arial, helvetica, sans-serif;">Two-time winner (2024, 2023) National Top Workplaces</li> <li style="font-family: arial, helvetica, sans-serif;">Two-time winner (2024, 2023) Top Workplace Innovation</li> <li style="font-family: arial, helvetica, sans-serif;">2025 Remote Work</li> <li style="font-family: arial, helvetica, sans-serif;">2024 Technology Industry</li> </ul> NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! </div>What You’ll Do  NetDocuments is seeking a Senior Renewals Specialist to play a pivotal role in ensuring the Renewal success of our Subscription-based products and services.  The primary responsibilities will be to protect NetDocuments recurring revenue stream, help grow our customers annual revenue and a deliver world-class customer service experience that drives loyalty and satisfaction.  The right candidate will be comfortable working autonomously while at the same being an engaged teammate to other members on the Renewal Team and teammates from other departments.   What You’ll Need to be Successful  <ul> <li>Associate degree accepted (relevant major); Bachelor degree preferred (Business/Marketing/Finance), or at least 8 years of directly related experience</li> <li>8 years in software technology, or B2B enterprise / strategic account management, or B2B enterprise / strategic customer success, or B2B / B2C Sales</li> <li>Demonstrates full command and control over a large annual B2B Renewal portfolio where the focus is on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals</li> <li>Very comfortable with high-level pressure of meeting and exceeding monthly, quarterly, and annual renewal quotas</li> <li>Has high level of understanding of how to always apply correct and accurate forecasting protocols, with explanation, of the assigned renewal portfolio to management and executives</li> <li>Demonstrates mastery of working within a CRM tool and other complimentary systems to build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads</li> <li>Understands the importance of establishing long-term relationships with your renewal book of business customers will be a key performance indicator of your success</li> <li>Highly skilled at educating customers on NetDocuments products, pricing, contract terms, and any other renewal related topics that model and ensure your trustworthiness to our customers</li> <li>Has full understanding of when and how to closely partner with, and be a leader to, numerous other departments and teammates to achieve mutually desired outcomes while dealing with competing priorities</li> </ul>   What Will Make You Stand Out <ul> <li>High level of attention to detail, especially as it relates to working with numbers and reviewing and interpreting B2B customer SaaS software contracts</li> <li>Advanced multi-tasking and problem-solving skills in a complex, challenging, and evolving environment. Strong willingness to adapt and be agile as needed in a growing department and company</li> <li>Excellent written and verbal communication skills as you will communicate and present in various forms to customers, teammates, managers, and executives on a daily basis. Comfortable working autonomously in your daily activity, yet be a fully available, engaged and supportive member of the Renewal Team and Customer Success organization</li> <li>Ability and eager to coordinate and provide direction with various internal departments while leading internal and external calls during the annual renewal cycle</li> <li>Demonstrates mastery of internal policies and processes, and understands when and how to appropriately escalate</li> <li>Makes very little to no mistakes in the systems of record and appropriately utilizes all ancillary tools to enhance job performance</li> </ul>   What You’ll Love About NetDocuments  <ul> <li>The People! </li> <li>90% healthcare premiums company covered </li> <li>HSA company contribution </li> <li>401K match at 4% with immediate vesting </li> <li>Flexible PTO (typically 3 to 4 weeks a year) </li> <li>10 paid holidays </li> <li>Monthly contributions for life activities & wellness </li> <li>Access to LinkedIn learning with monthly dedicated time to explore </li> </ul>    Compensation Transparency  The compensation range for this position is: $80,000 - $90,000 plus 20% variable bonus The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations   <h6>#LI-HYBRID</h6> <h6>#LI-REMOTE</h6><div class="content-conclusion">Equal Opportunity  NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment. </div>

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