Director of Security at PolyAI

<div class="content-intro"><p style="line-height: 1.2;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">^{PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.&nbsp;}</span></p></div><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{We're looking for a technically strong security leader to own PolyAI's security function end-to-end. This is a hands-on role — you'll be expected to investigate incidents yourself, configure tooling directly, and earn credibility with our engineering org through technical depth, not just seniority. You'll start with one Security Engineer and scale deliberately.}</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong>What You'll Own</strong>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Security strategy and roadmap — covering cloud infrastructure, AI/LLM pipelines, voice and telephony stack, and application security.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Hands-on incident response — owning the playbook and running it; able to diagnose what happened without relying on engineering to interpret.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Compliance program — SOC 2 Type II, ISO 27001, GDPR, and readiness for HIPAA and PCI DSS as we expand into healthcare and financial services.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Architecture reviews — embedded in engineering and product decisions before deployment, not after; covering AI integrations, CCaaS partnerships, and third-party model supply chain.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Security tooling — direct ownership of SIEM, MDM, IAM, secrets management, and endpoint protection.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Customer security reviews — leading security due diligence}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Security culture — practical training and awareness programmes; security that enables velocity rather than slowing it.}</span></li> </ul> <h1><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong>What You'll Bring</strong>}</span></h1> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Significant hands-on security experience — you've been in the technical weeds, not just in the governance layer.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Cloud and application security depth (AWS, GCP, or Azure) — hard requirement.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Experience securing engineering organisations at scale; able to review IaC, read code, and write a fix when needed.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Strong compliance track record: SOC 2, ISO 27001, NIST; HIPAA/PCI working knowledge a plus.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Leadership capability — can build and run a small team while remaining a strong individual contributor.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Clear communicator: translates technical risk into business impact for executive and board audiences.}</span></li> </ul> <h1><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong>Nice to Have</strong>}</span></h1> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{AI/ML security experience: prompt injection, model supply chain risk, LLM inference security.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Voice or telephony security background: SIP, PSTN, real-time audio infrastructure.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{M&amp;A security due diligence experience.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{CISSP, CISM, or CISA certification.}</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business. The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully.}</span></p> <hr> <p><span style="font-size: 14pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Benefits</strong></span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">💰 Participation in the company’s employee share options plan</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🏝 Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🏡 Flexible working from home policy</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🌎 Work from outside of the UK for up to 6 months each year</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🧡 Enhanced parental leave</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🚲 Bike2Work scheme</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">📚 Annual learning and development allowance</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><a href="https://emojipedia.org/family-man-woman-girl/">👨‍👩‍👧</a> Company-funded fertility and family-forming programmes</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><a href="https://emojipedia.org/cherry-blossom/">🌸</a> Menopause care programme with Maven</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment</span>}</span></p><div class="content-conclusion"><hr> <p style="line-height: 1.2;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.}</span></p> <p style="line-height: 1.2;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Our core values are:}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/only-the-best/63f754d467834139.gif" alt=":only-the-best:" width="30"><br></strong><strong>Only the best<br></strong>We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" alt=""><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/ownership/753f47103884882c.gif" alt=":ownership:" width="30"><br></strong><strong>Ownership<br></strong>We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/relentlessly-improve/b5e1910b7c09b966.gif" alt=":relentlessly-improve:" width="30"><br></strong><strong>Relentlessly improve<br></strong>We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/bias-for-action/0a5bd6888d3f2db1.gif" alt=":bias-for-action:" width="30"><br></strong><strong>Bias for action<br></strong>Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/disagree-and-commit/0cee7f9f02baac38.gif" alt=":disagree-and-commit:" width="30"><br>Disagree and commit<br></strong>We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.<strong><br></strong>}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/build-for-people/9c2fba2ffb2331c8.gif" alt=":build-for-people:" width="30"><br>Build for people<br></strong>We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.}</span></p> <hr> <p style="line-height: 1.2;"><span style="font-size: 10pt;">^{<span style="font-family: arial, helvetica, sans-serif;"><em>PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.</em><br></span>}</span></p> <hr> <p style="line-height: 1.2;"><span style="font-size: 10pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><em>Kindly find the Privacy Notice for our recruitment process by following the link <a href="https://polyai.notion.site/Recruitment-Privacy-Notice-1b5097db17f7802ead64dd6daf159ded">here</a>. This document provides important information regarding how we handle your personal data throughout the recruitment journey.</em></span>}</span></p></div>