Associate Escalation Engineer at Corelight

<div class="content-intro"><p><strong>Be part of the team that defends the networks the world depends on</strong></p> <p>Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.</p> <p>By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.</p></div><h2><span style="font-size: 12pt;"><strong>About the Role</strong></span></h2> <p><span style="font-size: 12pt;">Corelight is looking for an Associate Escalation Engineer to join our Customer Success organization and provide technical support to customers during overnight hours. This US-based, shift-focused role is part of our expansion toward 24/7 support for Federal customers, helping troubleshoot technical issues, maintain case continuity, and ensure customers receive timely assistance outside standard business hours.&nbsp;In this role, you will work alongside experienced Escalation Engineers to investigate customer issues, build technical expertise, and develop hands-on experience across Linux, networking, hardware, cloud technologies, and cybersecurity.&nbsp; This role is a strong fit for someone early in their technical career who enjoys solving problems, learning how systems work, and building depth in a highly technical customer environment.</span></p> <p><span style="font-size: 12pt;">This is a dedicated overnight shift position supporting our expansion to 24/7 customer support.</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Hours:</strong> Overnight coverage between 8:00 PM and 8:00 AM Eastern.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Schedule:</strong> Potential shifts include Sunday through Thursday or Monday through Friday.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Flexibility:</strong> Weekend and holiday coverage may be required based on business needs.</span></li> </ul> <h2><span style="font-size: 12pt;"><strong>What You'll Do</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Investigate and troubleshoot customer technical issues across Corelight products, Linux systems, networking, hardware, and cloud environments.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support customer cases and take increasing ownership of issues as technical proficiency develops.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Use logs, system information, network traffic, and other technical data to help identify the source of technical problems.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Learn when and how to escalate complex issues to more experienced Escalation Engineers or Engineering.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide clear and timely updates to customers and internal stakeholders on assigned cases.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build practical knowledge of Corelight products, Linux, networking, cloud technologies, and cybersecurity concepts.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Document troubleshooting steps, findings, and resolutions to contribute to shared team knowledge.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with Escalation Engineering, Engineering, Product Management, Sales Engineering, and other teams to help resolve customer issues.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Participate in team training, labs, technical projects, and continuous learning.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Contribute to scripting, tooling, automation, and process improvements as skills develop.</span></li> </ul> <h2><span style="font-size: 12pt;"><strong>What You'll Bring</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Degree in Computer Science, Information Technology, Cybersecurity, Networking, Engineering, or a related technical field, or equivalent technical training.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Foundational understanding of computer systems and how devices communicate across networks.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Basic knowledge of networking concepts such as TCP/IP, DNS, HTTP/S, IP addressing, and routing.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with Linux or UNIX systems through coursework, technical training, labs, certifications, military experience, or personal projects.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Basic understanding of computer hardware and operating systems.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Interest in technical troubleshooting and the ability to work methodically through unfamiliar problems.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong written and verbal communication skills.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to learn from feedback, ask good questions, and build technical proficiency quickly.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong technical curiosity and interest in networking, systems, and cybersecurity.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Exposure to scripting, packet analysis, cloud platforms, virtualization, or cybersecurity concepts is a plus.</span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span data-sheets-root="1" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Notice of Pay Transparency:\nThe compensation for this position ranges from $180,000 - $214,000/year and may vary depending on factors such as your location, skills and experience.&nbsp; Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus.&nbsp; Equity and additional benefits will also be awarded.&quot;}" data-sheets-userformat="{&quot;2&quot;:47361,&quot;3&quot;:{&quot;1&quot;:0,&quot;3&quot;:1},&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11,&quot;18&quot;:1}" data-sheets-formula="=R1C12&amp;TEXT(R[0]C[-4],&quot;#,000&quot;)&amp;&quot; - $&quot;&amp;TEXT(R[0]C[-2],&quot;#,000&quot;)&amp;R1C13">Notice of Pay Transparency:<br>The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.</span></p></div><div class="title">Compensation Range</div><div class="pay-range"><span>$62,000</span><span class="divider">&mdash;</span><span>$88,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>Why Join Us?</strong>&nbsp;</p> <p>Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry.&nbsp; Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.</p> <p>We are looking forward to meeting you. Check us out at<a href="https://www.corelight.com"> www.corelight.com</a></p></div>