Customer Success Manager, Federal at Corelight

United StatesFull-timeCustomer SuccessPosted 2 days ago

About the Role

<div class="content-intro"><p><strong>Be part of the team that defends the networks the world depends on</strong></p> <p>Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.</p> <p>By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.</p></div><h3><span style="font-size: 12pt;"><strong>About the Role</strong></span></h3> <p><span style="font-size: 12pt;">At Corelight, Customer Success is a strategic driver of customer value, retention, and growth. We're looking for a Federal Customer Success Manager who understands the unique needs of government customers and can connect our cybersecurity solutions to measurable security and mission outcomes. </span><span style="font-size: 12pt;">As a Customer Success Manager, you'll serve as the primary post-sales relationship owner for a portfolio of U.S. Federal customers. You'll build trusted relationships with agency leadership, cybersecurity teams, and mission stakeholders to ensure customers realize measurable value from their investment in Corelight.</span></p> <p><span style="font-size: 12pt;">This is an individual contributor role for someone who combines federal market expertise, commercial acumen, and cybersecurity knowledge. You'll help government customers achieve their security objectives while proactively managing risk, driving renewals, and identifying opportunities for growth.</span></p> <h3><span style="font-size: 12pt;"><strong>What You'll Do</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Own customer success and retention.</strong> Serve as the primary post-sales account owner for federal customers, developing and executing success strategies that drive measurable mission   outcomes, long-term retention, and account growth.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Build strategic government relationships.</strong> Establish trusted relationships with agency leadership, executive sponsors, security operations teams, and mission stakeholders, aligning Corelight's solutions with their cybersecurity priorities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Demonstrate and validate customer value.</strong> Develop Mutual Success Plans, establish measurable success criteria, and demonstrate realized value through Executive Business Reviews (EBRs) and ongoing engagement with government stakeholders.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Drive renewals and identify growth opportunities.</strong> Proactively manage renewal readiness, navigate federal procurement and funding considerations, and partner with Federal Sales and channel partners to identify expansion opportunities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Anticipate and mitigate customer risk.</strong> Use customer health metrics, adoption signals, stakeholder engagement, and contract timelines to identify risks early and execute plans that protect customer relationships and revenue.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Lead cross-functional account strategy.</strong> Partner with Technical Account Managers, Professional Services, Support, Federal Sales, and Product to deliver a coordinated customer experience with clear ownership throughout the customer lifecycle.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Turn customer insights into action.</strong> Represent the voice of federal customers internally, translating mission requirements, security priorities, and emerging needs into actionable recommendations that improve customer outcomes.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Drive operational excellence.</strong> Maintain accurate customer success plans, stakeholder maps, health assessments, and account strategies while using customer success platforms, data, and AI-enabled tools to improve efficiency and effectiveness.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>What You'll Bring</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience supporting U.S. Federal customers, including civilian agencies, Department of Defense (DoD), or Intelligence Community organizations, with an understanding of government customer environments.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated success managing complex customer relationships, driving retention, and identifying opportunities for account growth.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Understanding of federal procurement processes, contract vehicles, funding cycles, and the role of government contracting and channel partners.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Working knowledge of cybersecurity, network security, or security operations, with the credibility to engage technical stakeholders, agency leadership, and executive decision-makers.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience developing customer success plans, leading Executive Business Reviews, and using customer health, adoption, and engagement data to drive account strategy.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong communication, relationship-building, and cross-functional collaboration skills, with the judgment to navigate complex stakeholder environments, manage competing priorities, and drive results.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proficiency with CRM and customer success platforms, with an interest in using data, automation, and AI to improve customer outcomes and operational efficiency.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor's degree in a relevant field or equivalent practical work experience.</span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span data-sheets-root="1" data-sheets-value="{"1":2,"2":"Notice of Pay Transparency:\nThe compensation for this position ranges from $180,000 - $214,000/year and may vary depending on factors such as your location, skills and experience.  Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus.  Equity and additional benefits will also be awarded."}" data-sheets-userformat="{"2":47361,"3":{"1":0,"3":1},"11":4,"14":{"1":3,"3":1},"15":"Calibri","16":11,"18":1}" data-sheets-formula="=R1C12&TEXT(R[0]C[-4],"#,000")&" - $"&TEXT(R[0]C[-2],"#,000")&R1C13">Notice of Pay Transparency:<br>The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.</span></p></div><div class="title">Compensation Range</div><div class="pay-range"><span>$105,000</span><span class="divider">—</span><span>$180,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>Why Join Us?</strong> </p> <p>Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry.  Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.</p> <p>We are looking forward to meeting you. Check us out at<a href="https://www.corelight.com"> www.corelight.com</a></p></div>

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