Customer Success Manager, Commercial at Corelight

<div class="content-intro"><p><strong>Be part of the team that defends the networks the world depends on</strong></p> <p>Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.</p> <p>By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.</p></div><h3><span style="font-size: 12pt;"><strong>About the Role</strong></span></h3> <p><span style="font-size: 12pt;">At Corelight, Customer Success is a strategic driver of customer value, retention, and growth. We're looking for a Customer Success Manager who can build trusted relationships, connect our cybersecurity solutions to meaningful business outcomes, and take ownership of the customer journey long after the initial sale.</span></p> <p><span style="font-size: 12pt;">As a Customer Success Manager, you'll serve as the primary post-sales relationship owner for your portfolio of customers. You'll work closely with customer executives, security leaders, and internal teams to ensure customers realize measurable value from their investment in Corelight. </span><span style="font-size: 12pt;">This is an individual contributor role for someone who combines commercial acumen, customer advocacy, and cybersecurity knowledge. You'll help customers achieve their security objectives while proactively managing risk, driving renewals, and identifying opportunities for growth.</span></p> <h3><span style="font-size: 12pt;"><strong>What You'll Do</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Own customer success and retention.</strong> Serve as the primary post-sales account owner, developing and executing customer success strategies that drive measurable outcomes, long-term retention, and account growth.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Build strategic customer relationships.</strong> Establish trusted relationships with executive sponsors, economic buyers, and security leaders, aligning Corelight's solutions with their evolving business and security priorities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Demonstrate and validate customer value.</strong> Develop Mutual Success Plans, establish measurable success criteria, and demonstrate realized business value through Executive Business Reviews (EBRs) and ongoing strategic engagement.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Drive renewals and identify growth opportunities.</strong> Proactively manage renewal readiness, address risks to retention, and partner with Sales to identify expansion opportunities based on customer needs, demonstrated ROI, and product utilization.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Anticipate and mitigate customer risk.</strong> Leverage customer health metrics, engagement data, adoption signals, and stakeholder insights to identify risks early and execute plans to protect customer relationships and revenue.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Lead cross-functional account strategy.</strong> Partner with Technical Account Managers, Professional Services, Support, Sales, and Product to deliver a coordinated customer experience, with clear ownership and accountability throughout the customer lifecycle.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Turn customer insights into action.</strong> Represent the voice of the customer internally, translating feedback, business priorities, and emerging needs into actionable recommendations that improve customer outcomes.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Drive operational excellence.</strong> Maintain accurate customer success plans, stakeholder maps, health assessments, and account strategies while leveraging customer success platforms, data, and AI-enabled tools to work efficiently and at scale.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>What You'll Bring</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated success managing enterprise customer relationships, driving retention, and identifying opportunities for account growth.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong commercial acumen with the ability to connect technical solutions to customer priorities, measurable business outcomes, and return on investment.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Working knowledge of cybersecurity, network security, or security operations, with the credibility to engage both technical stakeholders and executive decision-makers.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience developing customer success plans, leading Executive Business Reviews, and leveraging customer health, adoption, and engagement data to drive account strategy.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent communication, relationship-building, and cross-functional collaboration skills, with the ability to influence stakeholders at all levels.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A proactive, analytical approach to problem-solving, with strong ownership, sound judgment, and the ability to navigate ambiguity and drive results.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proficiency with CRM and customer success platforms, with an interest in leveraging data, automation, and AI to improve customer outcomes and operational efficiency.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor's degree in a relevant field or equivalent practical work experience.</span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span data-sheets-root="1" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Notice of Pay Transparency:\nThe compensation for this position ranges from $180,000 - $214,000/year and may vary depending on factors such as your location, skills and experience.&nbsp; Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus.&nbsp; Equity and additional benefits will also be awarded.&quot;}" data-sheets-userformat="{&quot;2&quot;:47361,&quot;3&quot;:{&quot;1&quot;:0,&quot;3&quot;:1},&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11,&quot;18&quot;:1}" data-sheets-formula="=R1C12&amp;TEXT(R[0]C[-4],&quot;#,000&quot;)&amp;&quot; - $&quot;&amp;TEXT(R[0]C[-2],&quot;#,000&quot;)&amp;R1C13">Notice of Pay Transparency:<br>The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.</span></p></div><div class="title">Compensation Range</div><div class="pay-range"><span>$105,000</span><span class="divider">&mdash;</span><span>$150,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>Why Join Us?</strong>&nbsp;</p> <p>Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry.&nbsp; Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.</p> <p>We are looking forward to meeting you. Check us out at<a href="https://www.corelight.com"> www.corelight.com</a></p></div>