Senior Support Engineer at Aerospike

<p><span style="font-size: 12pt;">Aerospike is the&nbsp;real-time database&nbsp;for&nbsp;mission-critical use cases and workloads, including&nbsp;machine learning, generative, and agentic AI.&nbsp;Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases.</span></p> <p><span style="font-size: 12pt;">Global leaders, including&nbsp;Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair,&nbsp;rely on Aerospike for&nbsp;customer 360, fraud detection, real-time bidding,&nbsp;profile stores, recommendation engines,&nbsp;and other use cases.&nbsp;</span></p> <p><span style="font-size: 12pt;">&nbsp;At Aerospike, we dream big and deliver even bigger. Our mission is to <strong>unleash the power of the world’s real-time data</strong> with a database built for <strong>infinite scale, speed, and sustainability</strong>.</span></p> <p><span style="font-size: 12pt;">If you're ready to shape the future of data, join us.</span></p> <h2><span style="font-size: 12pt;"><strong>Senior Support Engineer</strong></span></h2> <p><span style="font-size: 12pt;"><strong>Location:</strong> UK&nbsp;</span><br><span style="font-size: 12pt;"><strong>Experience Level:</strong> 7–10+ years</span></p> <p><span style="font-size: 12pt;">We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform. You’ll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with Aerospike at scale.</span></p> <h2><span style="font-size: 12pt;"><strong>What You’ll Do</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Participate in real-time customer remediation efforts and live incident resolution.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Act as a customer advocate to ensure timely and accurate issue resolution.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support enterprise customers with mission-critical systems and real-time data use cases.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assist with new deployments, configuration guidance, and performance tuning.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Contribute to a collaborative, agile, and globally distributed support team.</span><br><br></li> </ul> <h2><span style="font-size: 12pt;"><strong>Qualifications</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven experience (7–10+ years) in technical support, systems engineering, or related roles.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Deep proficiency with Linux (certification is a strong plus).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Solid understanding of distributed systems and high-availability environments.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with hybrid and cloud infrastructure (AWS preferred).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong written and verbal communication skills.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Comfortable in a dynamic environment; self-starter with a growth mindset.</span><br><br></li> </ul> <h2><span style="font-size: 12pt;"><strong>Nice to Have</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Previous experience in enterprise software technical support.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Exposure to Kubernetes, Docker, or other container orchestration systems.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">AWS certification or experience with large-scale cloud deployments.</span><br><br></li> </ul> <h2><span style="font-size: 12pt;"><strong>Education</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent practical experience.</span></li> </ul> <p class="p2"><span style="font-size: 12pt;">Aerospike is an Equal Opportunity Employer.&nbsp;We are committed to providing an environment free from discrimination on the basis of&nbsp;race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.</span></p>