Customer Support Specialist at project44

Bengaluru, IndiaFull-timeCustomer SupportPosted about 1 month ago

About the Role

<div class="content-intro">     </div>Why project44?  At project44 we’re on a mission - to make supply chains work.   project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.   If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.  Key Accountabilities:  <ul> <li>Take ownership of customer issues and sees issues through to resolution. This includes, but is not limited to: </li> <li>Diagnosing, troubleshooting, and identifying solutions to reported problems </li> <li>Identifying potential code bugs and escalating as needed </li> <li>Maintaining prompt, ongoing, and accurate communications to customers and 3rd party stakeholders throughout the course of a reported issue. </li> <li>Participating, with assistance, in customer calls as needed </li> <li>Gain comfort with database queries and review of data </li> <li>Consistent agreed-upon performance levels goals/metrics reached </li> <li>Lead Customer calls for issue resolution, education or escalation </li> <li>Take ownership of expanding internal and external knowledge base via technical notes and customer-facing articles </li> <li>Assist colleagues with continuing education when available. </li> </ul> Requirements & Skills:  <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1">BS degree in Information Systems, Computer Science, or equivalent experience </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Minimum 1+ yrs in customer-facing technical support, IT support or as a technical engineer </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1">General understanding of software flow, execution, and development processes </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1">Basic understanding of API and cloud technology, including basic database knowledge and utilities for monitoring and logging API transactions is helpful </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Strong problem-solving skills </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1">Excellent time management and multi-tasking skills </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1">Excellent client-facing, English written and verbal skills </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1">SQL intermediate </li> </ul> Work from office expectations: This role requires you to operate from office all 5 days in a week. Diversity & Inclusion:  At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.  We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.  project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!  For any accommodation needed during the hiring process, please email [email protected]. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements. <div class="content-conclusion">   </div>

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