Senior Customer Success Manager (Supply chain experience) at project44
Bangalore, IndiaFull-timeCustomer SuccessPosted 19 days ago
About the Role
<div class="content-intro"><p> </p>
<p> </p>
<p> </p></div><p><strong><span data-contrast="none">Why project44?</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></p>
<p>At project44, we revolutionize supply chains with our High-Velocity Supply Chain Platform. As the connective tissue of the supply chain, project44 optimizes global product movement, delivering unparalleled resiliency, sustainability, and value for our customers. We operate the world's most trusted end-to-end visibility platform, tracking over 1 billion shipments annually for 1,300 leading brands across various industries, including manufacturing, automotive, retail, life sciences, food & beverage, and oil, chemical & gas. Our High-Velocity platform eliminates supply chain friction, enabling sophisticated inventory control, exceptional customer experience, and predictive analytics through machine learning and automation.</p>
<p><span data-contrast="none">project44 is looking for a digital-savvy Senior </span><span data-contrast="auto">Customer Success Manager</span></p>
<p><strong><span data-contrast="auto">About The Role</span></strong><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="auto">You will act as the primary owner of a base of tech-touch customers and create a customer lifecycle journey for customers in this group.</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1"><span data-contrast="auto">You will be amongst the first product</span><span data-contrast="auto"> specialists </span><span data-contrast="auto">in this relatively new role, and therefore be able to help develop and craft the strategy.</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="21" data-aria-level="1"><span data-contrast="auto">You will be responsible for the research, planning, coordination, and execution of launching tech-touch customer success service programs to drive on-boarding, engagement, renewal, and expansion.</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1"><span data-contrast="auto">Drawing on usage data and other information, you will craft a segmented approach to engaging and providing self-guided solutions to tech-touch customers.</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="23" data-aria-level="1"><span data-contrast="auto">Once established, you’ll continue to optimize consumption, adoption and monitor measures to understand how we’re doing and how we can learn and improve.</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><span data-contrast="auto">You will help our tech-touch customers feel valued and supported through targeted emails, health scores, usage triggers etc – creating a tailored yet scalable approach to customer success of this segment of customers.</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="25" data-aria-level="1"><span data-contrast="auto">You'll have the opportunity to collaborate cross functionally (Product, Carrier-facing teams etc.) and support your teammates on projects and through knowledge sharing.</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1"><span data-contrast="auto">You'll contribute to the product input feedback process to ensure constant and valuable customer input is available to the team and advocate and prioritize as required.</span> </li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1">Shift Timings: 4pm IST to 1am IST (You will be managing <strong>North American customers</strong>)<br><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">About You</span></strong><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></p>
<p><strong><span data-contrast="auto">Basic Qualifications</span></strong><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="27" data-aria-level="1"><span data-contrast="auto">5+ years relevant work experience in a Customer Success Tech Touch, Product Specialist, or Project Management role</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></li>
<li><span data-contrast="auto">Experience working in SaaS companies</span></li>
<li><span data-contrast="auto">Experience working with Logistics Service Providers (LSP)</span></li>
</ul>
<p><strong><span data-contrast="auto">Other Qualifications</span></strong><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="29" data-aria-level="1"><span data-contrast="auto">Motivated to learn and grow knowledge around all aspects of a successful product, project and transformational change in organizations</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto">Good interpersonal skills; internal and external, written and verbal communication are important in this role</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="32" data-aria-level="1"><span data-contrast="auto">Ability to present and interact with business teams with ease and integrity</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="33" data-aria-level="1"><span data-contrast="auto">Analytical and process-oriented</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="34" data-aria-level="1"><span data-contrast="auto">A desire to incorporate feedback and personally grow as a team member</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></li>
<li><span data-contrast="auto">Experience with Jira and salesforce is highly preferred</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Technologies We Use</span></strong><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></p>
<ul>
<li data-leveltext="●" data-font="Calibri" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Jira</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559740":276,"335559991":360}"> </span></li>
<li data-leveltext="●" data-font="Calibri" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="none">Confluence</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559740":276,"335559991":360}"> </span></li>
<li data-leveltext="●" data-font="Calibri" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="none">Zendesk</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559740":276,"335559991":360}"> </span></li>
<li data-leveltext="●" data-font="Calibri" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="none">TextExpander</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559740":276,"335559991":360}"> </span></li>
<li data-leveltext="●" data-font="Calibri" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-ccp-props="{"201341983":0,"335559685":720,"335559740":276,"335559991":360}">Salesforce</span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><span lang="en-GB"><strong>Work from office expectations: </strong>This role requires you to operate from office all <strong>5 days</strong> in a week.</span></span></p>
<p><strong><span data-contrast="none">Diversity & Inclusion:</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">For any accommodation needed during the hiring process, please email [email protected]</span><span data-contrast="none">. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p><div class="content-conclusion"><p> </p>
<p> </p></div>
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