Account Manager / Saas Company at MedTrainer

<div class="content-intro"><h2 data-start="116" data-end="443"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Company Description</span></span></h2> <p data-start="116" data-end="443"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">MedTrainer</span></span> is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.</p> <p data-start="445" data-end="835">Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness.</p> <p>&nbsp;</p></div><h2>Job Description</h2> <h3>About the Role</h3> <p>We are looking for a <strong>Client Success Manager</strong> to join our Client Success team. In this role, you will own relationships with a portfolio of core customers and ensure they achieve strong adoption, measurable value, and long-term success with our platform.</p> <p>This is a hands-on role for someone who enjoys building relationships, proactively managing risk, and driving customer retention and growth in a SaaS environment.</p> <h3>What You’ll Do</h3> <ul> <li>Own and manage relationships with a portfolio of core customers.</li> <li>Act as the primary point of contact and trusted partner for your accounts.</li> <li>Drive customer adoption and ensure clients achieve their desired outcomes.</li> <li>Proactively identify churn risks and execute mitigation strategies.</li> <li>Track and act on customer success metrics such as NPS, product usage, ROI, and retention.</li> <li>Partner with internal teams to resolve customer needs and improve the overall experience.</li> <li>Build long-term, value-driven relationships with customers.</li> </ul> <h2>Qualifications</h2> <h3>Required Qualifications</h3> <ul> <li><strong>2+ years of experience</strong> in Customer Success, Account Management, or a similar client-facing role.</li> <li>Experience working in a <strong>SaaS environment</strong>.</li> <li>Proven ownership of customer retention and adoption (not just support).</li> <li>Strong communication skills (verbal and written).</li> <li>Analytical mindset with the ability to interpret customer data and metrics.</li> <li>Ability to manage multiple accounts and priorities in a fast-paced environment.</li> <li>Proactive, customer-first approach to problem solving.</li> </ul> <h3>Nice to Have</h3> <ul> <li>Experience using CRM tools such as <strong>Salesforce</strong>.</li> <li>Familiarity with Customer Success platforms (e.g., ChurnZero).</li> <li>Experience working with metrics like NRR, churn, NPS, and usage data.</li> <li>Customer Success–related certifications.</li> </ul> <h3>How Success Is Measured</h3> <ul> <li>Net Revenue Retention (NRR).</li> <li>Customer satisfaction and NPS.</li> <li>Product adoption and customer engagement.</li> <li>Strength and longevity of customer relationships.</li> </ul> <h3>Compensation &amp; Benefits</h3> <ul> <li>Strong career development opportunities</li> <li>Company-paid major medical insurance</li> <li>Savings Plan (Caja de Ahorro)</li> <li>FREE Breakfast, Lunch, Drinks and Snacks</li> <li>In-office Health Department</li> <li>TotalPass - discounted access to gyms and studios</li> <li>Hybrid scheme</li> <li><strong>Base Salary:</strong> $25,000 MXN</li> <li><strong>Variable Bonus:</strong> Up to $6,000 USD annually&nbsp;</li> </ul> <p>&nbsp;</p> <p><strong>Application Requirements</strong></p> <ul> <li>This is an on-site position in Querétaro, Mexico: Prol. Bernardo Quintana 300. Torre 57, Centro Sur, 76090.</li> <li>We are only considering candidates who are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro or are willing to relocate.</li> <li>Please attach your <strong>updated CV in English</strong> when applying.</li> </ul> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Salary range</div><div class="pay-range"><span>$23,000</span><span class="divider">&mdash;</span><span>$25,000 MXN</span></div></div></div><div class="content-conclusion"><p data-start="105" data-end="307"><strong>At MedTrainer, every role contributes to building technology that supports safer, more efficient healthcare organizations. We value collaboration, ownership, and continuous improvement across all teams.</strong></p> <p data-start="309" data-end="419" data-is-last-node="" data-is-only-node=""><strong>If you’re excited to grow, make an impact, and be part of a mission-driven company, we encourage you to apply.</strong></p></div>