Systems Engineer, Level 3 at Lyra Technology Group

<div class="content-intro"><p><a href="http://www.lyratechgroup.com/"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri&quot;,268442635,&quot;22&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}">Lyra Technology Group</span></span></a><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">&nbsp;is a&nbsp;</span><span data-ccp-charstyle="normaltextrun">p</span><span data-ccp-charstyle="normaltextrun">rivate&nbsp;</span><span data-ccp-charstyle="normaltextrun">e</span><span data-ccp-charstyle="normaltextrun">quity-backed holding company that invests in and&nbsp;</span><span data-ccp-charstyle="normaltextrun">operates</span><span data-ccp-charstyle="normaltextrun">&nbsp;industry leading technology service businesses. Our companies are&nbsp;</span><span data-ccp-charstyle="normaltextrun">operated</span><span data-ccp-charstyle="normaltextrun">&nbsp;independently by exceptional management teams. Companies that join our group&nbsp;</span><span data-ccp-charstyle="normaltextrun">retain</span><span data-ccp-charstyle="normaltextrun">&nbsp;the employees, name, and culture that have made them successful. As a platform of&nbsp;</span></span><a href="http://www.evergreensg.com/"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Evergreen&nbsp;</span><span data-ccp-charstyle="normaltextrun">Services</span><span data-ccp-charstyle="normaltextrun">&nbsp;Group</span></span></a><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. </span></span><span data-contrast="auto"><span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;920dbcde-2834-5e15-a5fa-062170b236ba|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri&quot;,268442635,&quot;22&quot;,469775450,&quot;eop&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;eop&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}"> </span></span></p></div><p></p> <p><strong>About The Position</strong></p> <p>One of our operating companies, is looking for a Systems Engineer, Level 3 to join their team in Brisbane.</p> <p>In this role, you will take the lead on complex technical challenges, drive modern cloud and infrastructure projects and play a key role in delivering reliable, secure and high-performing IT environments for strategic clients.</p> <p>This is an opportunity to work with cutting-edge Microsoft technologies, mentor junior engineers and make a real impact in a collaborative, growth-focused team.</p> <p><strong>Responsibilities</strong></p> <p><u>Technical Support &amp; Escalation</u></p> <ul> <li>Act as the final escalation point for complex technical issues and critical incidents</li> <li>Troubleshoot advanced server, cloud, network, and endpoint environments</li> <li>Perform root cause analysis (RCA) and maintain clear technical documentation</li> <li>Ensure SLAs are met for priority incidents and outages</li> </ul> <p><u>Infrastructure &amp; Systems Management</u></p> <ul> <li>Design, deploy, and maintain Windows Server environments (2016–2025)</li> <li>Administer Active Directory and Microsoft Entra ID, including hybrid identity</li> <li>Manage VMware and Hyper-V virtualisation platforms</li> <li>Handle system patching, upgrades and lifecycle management</li> </ul> <p><u>Cloud &amp; Microsoft 365</u></p> <ul> <li>Lead Microsoft 365 migrations including Exchange Online, SharePoint, and Teams</li> <li>Manage Azure environments including VMs, Storage, Networking, and Load Balancers</li> <li>Maintain Microsoft 365 E5 security and compliance solutions</li> </ul> <p><u>Networking &amp; Security</u></p> <ul> <li>Support switches, routers, firewalls, VPNs, and WAN/LAN environments</li> <li>Administer WatchGuard firewalls and implement security best practices</li> <li>Strengthen environments with MFA, Conditional Access, and endpoint protection</li> </ul> <p><u>Backup &amp; Disaster Recovery</u></p> <p><u>Project Delivery</u></p> <p><u>Mentoring &amp; Collaboration</u></p> <p>&nbsp;</p> <p><strong>Skills required</strong></p> <ul> <li>3+ years’ experience in a senior IT support or engineering role (MSP experience preferred)</li> <li>Strong experience with Windows Desktop and Windows Server environments</li> <li>Solid networking knowledge across TCP/IP, DNS, DHCP, VLANs, and VPNs</li> <li>Hands-on experience with firewalls, routers, switches, and UTMs</li> <li>Expertise in VMware, Hyper-V, Microsoft 365, and Azure</li> <li>Experience with Veeam Backup &amp; Replication</li> <li>Strong troubleshooting and problem-solving skills</li> <li>Knowledge of Active Directory, Microsoft Entra ID, SharePoint Online, and Teams</li> <li>Exposure to Microsoft 365 security and compliance tools including Defender and Purview</li> </ul> <p><strong>Benefits</strong></p> <ul> <li>Supportive leadership and clear career pathways</li> <li>Exposure to meaningful, real-world technology projects</li> <li>A collaborative, down-to-earth culture that values learning and improvement</li> <li>Opportunity to shape how strategic clients experience technical services</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p></p>