Customer Service Representative (Bilingual in Spanish or French) at Plexus Worldwide

<p><span style="font-size: 12pt;"><strong><span style="font-family: verdana, geneva, sans-serif;">We’re hiring a Customer Service Representative!</span></strong></span></p> <p><span style="font-size: 12pt;"><strong>The Role:</strong></span><br><span style="font-size: 12pt;">As a Jewel Representative, you will be instrumental in resolving issues and providing exceptional customer service to our Ambassadors. You will foster positive relationships, proactively support Ambassadors’ business goals, and ensure seamless and effective issue resolution. Success in this role is defined by your ability to provide high-quality service, achieve first-time resolution, and maintain positive, cross-functional relationships that enhance Ambassador satisfaction.</span></p> <p><span style="font-size: 12pt;"><strong>Employee Value Proposition:</strong></span><br><span style="font-size: 12pt;">Join a collaborative team dedicated to helping Ambassadors succeed. You’ll be at the forefront of service excellence, influencing the Ambassador experience and gaining expertise in customer relations, complex issue resolution, and cross-departmental collaboration. This role provides a unique opportunity to make a tangible impact in a supportive and dynamic environment.</span></p> <p><span style="font-size: 12pt;"><strong>What you will accomplish (KPIs):</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Successfully resolve customer issues with a focus on achieving first-time resolution, enhancing the Ambassador experience, and fostering satisfaction.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Consistently deliver timely and accurate responses to inquiries, ensuring alignment with company service standards and providing a positive impression of service quality.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build and maintain effective, cross-functional relationships to expedite and close Ambassador issues efficiently, reflecting a collaborative approach and commitment to excellence.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Communicate current company promotions, events, and contests effectively to keep Ambassadors engaged and supported in achieving their business goals.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Continuously contribute to team goals by supporting strategic initiatives that improve service quality and operational efficiency.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Key Responsibilities:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Issue Resolution:</strong> Handle and resolve product or service concerns from top-tier Ambassadors, accurately diagnosing the root cause, implementing effective solutions, and following up to ensure successful resolution.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Communication &amp; Relationship Building:</strong> Demonstrate excellence in written and verbal communication, building rapport with Ambassadors and maintaining strong, collaborative relationships across departments to support Ambassador needs.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Promotion &amp; Information Sharing:</strong> Keep Ambassadors informed about current company promotions, events, and contests to support their business goals and maintain engagement.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Complex Issue Handling:</strong> Manage challenging customer service situations independently, demonstrating ownership of each case, sound judgment, and making necessary exceptions to resolve unique issues.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>System Utilization &amp; Documentation:</strong> Utilize Plexus systems to provide business support, accurately documenting all support provided, and assisting in identifying areas for improvement and operational efficiency.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Strategic Project Support:</strong> Collaborate with leadership to develop service strategies, establish service targets, and participate in project teams to enhance overall service quality.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Performance-Based Qualifications:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Educational Foundation:</strong> A high school diploma or GED is required. An associate degree in business, communications, or a related field is preferred.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Proven Expertise:</strong></span> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Minimum of two years of customer service or administrative support experience; three years of customer service experience is preferred.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated ability to independently handle complex customer service scenarios with a solutions-focused approach.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong computer proficiency with the ability to navigate multiple systems efficiently and manage a variety of digital tools simultaneously. &nbsp;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience in a collaborative team environment, with proven capacity to build and maintain positive relationships with internal and external stakeholders.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Preferred - Spanish Bi-lingual</span></li> </ul> </li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Solution-Oriented Skills:</strong></span> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent problem-solving skills with the ability to anticipate obstacles, make sound decisions, and take ownership of case resolution.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong communication skills, adept in both written and verbal exchanges, with an emphasis on positive relationship management.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proficiency in using sound judgment to determine and authorize appropriate exceptions to enhance customer satisfaction.</span></li> </ul> </li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>About Plexus</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Founded in gut health. Experts in microbiomes. Plexus Worldwide®, headquartered in Scottsdale, Arizona, is a renowned direct-selling company recognized as a top employer. Over the past 18 years, Plexus has dedicated itself to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management products, and personal care products, sold primarily through Plexus Brand Ambassadors. As a six-time Best Places to Work awardee, Blue Zone-approved employer, and an AZ Most Admired Company, Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy. Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering additional income through the sale of products. Join us to be part of a team that values people, innovation, wellness, and community impact.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Our Core Values</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">We contribute to the overall growth and success of Plexus by embracing the Plexus core values:</span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">We are One Plexus.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">We are accountable.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">We get the job done right.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">We empower others.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Benefits</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Highly rated and competitive medical plans.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">401k with company match and immediate vesting.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">1on1, personalized health coaching.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Many other voluntary benefits.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Thank you for taking the time to apply for an opportunity with our One Plexus team! If you had any issues during the application process, please contact us directly at <a href="mailto:[email protected]">[email protected]</a>.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><em>We are committed to protecting the privacy and security of your information. Visit our </em><a href="https://static.plexusworldwide.com/image/upload/v1676500873/cdn/Candidate-Privacy-Notice.pdf?_gl=1*rw8qoq*_ga*MTAwNDA2NjY2My4xNjYwODYwMzg2*_ga_DKYGGM0Y9Y*MTY5NDc5OTc0Ni41Mi4xLjE2OTQ4MDAwNjcuNjAuMC4w"><em>Candidate Privacy Notice</em></a><em> for additional information.<br><br>#LI-GP1</em></span></p>