Consumer Experience Journey Specialist at Plexus Worldwide

<p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>The Role</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">The Consumer Journey Specialist maps, monitors, and improves the experience consumers have with Plexus, from discovery and purchase through onboarding, product use, reorder, loyalty, advocacy, and win-back. This role connects consumer feedback, behavioral data, and operational insights to reveal friction, document current and future journeys, and recommend practical improvements.&nbsp;Working across teams, the Specialist turns a clear view of the consumer journey into coordinated action that makes it easier for consumers to engage with Plexus at every stage.</span></p> <p>&nbsp;</p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Employee Value Proposition</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Help shape a growing consumer experience function with a broad view of how people discover, purchase, and use Plexus products. You will bring consumer data and teams together, make the journey visible, and turn insights into improvements that strengthen engagement and loyalty. This role offers the opportunity to influence decisions across Marketing, Digital, Customer Service, Product, Field Development, and other teams.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>&nbsp;</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Key Performance Objectives</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Build and maintain clear current and future state journey maps across priority consumer lifecycle stages, identifying pain points, handoff gaps, and moments that matter.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Synthesize consumer feedback, behavior, and experience metrics into prioritized recommendations and actionable briefs for journey improvements.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Partner across functions to align owners, requirements, and roadmaps for improvements from discovery through win-back.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Track the progress and impact of journey initiatives, using new insights to refine priorities and improve the consumer experience.</span></p> <p>&nbsp;</p> <p><span style="text-decoration: underline; font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Performance Accountabilities</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Journey Mapping:</strong> Develop and update current and future state maps across key consumer lifecycle stages, including channels, touchpoints, handoffs, and moments of truth.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Consumer Insights:</strong> Collect and analyze feedback, behavior, operational data, and experience measures to identify recurring friction and emerging opportunities.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Recommendations:</strong> Translate findings into concise improvement briefs, project requirements, proposed actions, and clear measures of success.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Cross Functional Collaboration</strong>: Facilitate journey reviews and working sessions with Customer Service, Marketing, Digital, Product, Field Development, IT, Operations, Analytics, and other partners.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Roadmap Coordination:</strong> Support the prioritization of journey opportunities, maintain action plans, and track owners, milestones, dependencies, and progress.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Launch Readiness:</strong> Evaluate how new tools, programs, campaigns, processes, and product experiences affect the consumer journey and support coordinated launches.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Communication:</strong> Prepare concise updates and recommendations for leaders and stakeholders, surfacing decisions needed to move improvements forward.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>&nbsp;</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Work onsite in Scottsdale, Arizona, and occasional evenings, weekends, or holidays as business needs require</strong>.</span></p> <p>&nbsp;</p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Performance Qualifications</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Education:</strong> Bachelor’s degree in Business, Marketing, Communications, Design, or a related field, or equivalent related experience.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Experience:</strong> 3+ years in consumer or customer experience, journey mapping, service design, process improvement, customer insights, or a related business function.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Preferred Experience:</strong> 4+ years of relevant experience, including exposure to customer lifecycle management, digital experience, direct selling, subscriptions, e-commerce, or consumer products.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Journey Expertise:</strong> Ability to map consumer journeys, identify pain points and handoff gaps, and translate consumer needs and business goals into practical improvements.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Analysis and Execution:</strong> Comfort using consumer feedback, operational trends, and performance data to prioritize opportunities, coordinate projects, and follow through on actions.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Communication and Influence:</strong> Strong facilitation, documentation, and presentation skills; ability to align partners and influence decisions without direct authority.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Approach:</strong> Curiosity, empathy, sound judgment, organization, and attention to journey detail.</span></p> <p>&nbsp;</p> <p><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><strong>About Plexus</strong></span></p> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Founded in gut health. Experts in microbiome. Plexus Worldwide®, headquartered in Scottsdale, Arizona, is a renowned direct-selling company recognized as a top employer. Over the past 18 years, Plexus has dedicated itself to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management products, and personal care products, sold primarily through Plexus Brand Ambassadors. As a six-time Best Places to Work awardee, Blue Zone-approved employer, and an AZ Most Admired Company, Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy. Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering additional income through the sale of products. Join us to be part of a team that values people, innovation, wellness, and community impact.</span></p> <p><span style="font-size: 12pt;"><strong>Benefits</strong></span></p> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Highly rated and competitive medical plans.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">401 (k) with company match and immediate vesting.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">1-on-1, personalized health coaching.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Many other voluntary benefits.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">To learn more about Plexus Worldwide, please review our careers page at <a href="https://www.plexusworldwide.com/careers">www.plexusworldwide.com/careers</a>.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong data-start="399" data-end="443">Learn more about our One Plexus culture.</strong> Watch this short video to see how our values, people, and purpose come together to make Plexus a great place to grow and make an impact. <a href="https://plexusworldwide-1.wistia.com/medias/zhfpm3vi4o" data-auth="NotApplicable" data-linkindex="0" data-olk-copy-source="MessageBody">https://plexusworldwide-1.wistia.com/medias/zhfpm3vi4o</a>.</span></p> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Thank you for taking the time to apply for an opportunity with our One Plexus team! If you had any issues during the application process, please get in touch with us directly at <a href="mailto:[email protected]">[email protected]</a>.</span></p> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><em><span class="ui-provider br bzk azo ceq cer ces cet ceu cev cew cex cey cez cfa cfb cfc cfd cfe cff cfg cfh cfi cfj cfk cfl cfm cfn cfo cfp cfq cfr cfs cft cfu cfv">We are committed to protecting the privacy and security of your information. Visit our <a class="fui-Link ___1eya986 f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1x7u7e9 f10aw75t fsle3fq f17ae5zn" href="https://static.plexusworldwide.com/image/upload/v1676500873/cdn/Candidate-Privacy-Notice.pdf?_gl=1*rw8qoq*_ga*MTAwNDA2NjY2My4xNjYwODYwMzg2*_ga_DKYGGM0Y9Y*MTY5NDc5OTc0Ni41Mi4xLjE2OTQ4MDAwNjcuNjAuMC4w" target="_blank">Candidate Privacy Notice</a> for additional information.</span></em></span></p> <p><span style="font-family: verdana, geneva, sans-serif;">&nbsp;#LI</span></p> <p>&nbsp;</p>