Project Engineer (International) at ITS Logistics

<p><strong>Job Description:</strong></p> <p>The <strong>Project Engineer</strong> (Remote) is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions.</p> <p><strong>Job Responsibilities:</strong></p> <ul> <li>Champion the successful implementation of key projects, meeting client requirements and timelines. </li> <li>Drive the optimization of IT system performance and reliability by proactively addressing challenges.</li> <li>Enhance team collaboration and communication, contributing to the success of every project.</li> <li>Proven project execution expertise with a track record of successful implementations. </li> <li>Strong technical proficiency in infrastructure components and systems. </li> <li>Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless. </li> <li>Excellent problem-solving skills and a proactive approach to system optimization. </li> <li>Outstanding communication and collaboration abilities for effective stakeholder engagement. </li> <li>Client-focused mindset with a commitment to ensuring client satisfaction. </li> <li>Flexibility, adaptability, and a customer-centric approach to project execution. </li> </ul> <p><strong>Job Qualifications:</strong></p> <ul> <li>Experience working with remote teams is required.</li> <li>Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.</li> <li>Ability to work in a fast-paced, and at times high-pressure consulting environment.</li> <li>Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position.</li> <li>Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position.</li> <li>Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position.</li> </ul> <ol> <li><strong> Required Areas of Expertise:</strong></li> </ol> <p>Candidates must have demonstrable experience in at least two of the following areas:</p> <ol> <li>Windows Server Environment Setup</li> </ol> <ul> <li>Active Directory and Active Directory Services</li> <li>DNS and DHCP</li> <li>Hypervisor Setup and Configuration with Hyper-V</li> </ul> <ol> <li>Cloud Platform Deployments</li> </ol> <ul> <li>Standard O365 Apps such as SharePoint, OneDrive, and Microsoft Teams</li> <li>Cloud Identify Managment such as Azure AD and EntraID</li> <li>MDM platforms including Intune and MaaS360</li> </ul> <ol> <li>Email Migration and Support</li> </ol> <ul> <li>Experience migration from on-premises Exchange to O365</li> <li>Migration tools and scripts such as those from BitTitan</li> </ul> <ol> <li>Data Storage Device Setup and Deployment <ul> <li>NAS solutions from QNAP and Synology and Dell</li> </ul> </li> </ol> <ol> <li><strong>Preferred Areas of Expertise:</strong></li> </ol> <p>Ideal candidates also have demonstrable experience in at least two of the following areas.</p> <ol> <li>Hypervisor Setup and Configuration</li> </ol> <ul> <li>VMWare ESXi</li> <li>Nutanix Acropolis</li> </ul> <ol> <li>Cloud Platform Deployments</li> </ol> <ul> <li>QuickBooks Online</li> <li>Apple MDM</li> <li>Citrix ShareFile</li> </ul> <ol> <li>Equipment Setup and Deployment</li> </ol> <ul> <li>Network Switches from Cisco and Dell Enterprise</li> <li>Firewalls from SonicWall and Fortinet</li> <li>Wireless Access Points (WAPs) from Cisco Meraki and Ubiquiti</li> </ul> <p><strong>Job Requirements:</strong></p> <ul class="ul1"> <li class="li2"><span class="s1">A home office set up that meets the following:</span></li> </ul> <ul class="ul1"> <ul class="ul2"> <li class="li2"><span class="s1">Computer: A working computer with a minimum of 8GB RAM and one of the following:</span></li> <ul class="ul3"> <li class="li2"><span class="s1">Windows 11 with an Intel i5 or i7 (8th generation or newer), or</span></li> <li class="li2"><span class="s1">AMD Ryzen 5 or 7 (2000 series or newer), or</span></li> <li class="li2"><span class="s1">macOS 12 or newer.</span></li> </ul> <li class="li2"><span class="s1">Internet: Stable internet connection with at least 5 Mbps download and upload speeds.</span></li> <li class="li2"><span class="s1">Audio Equipment: A quality headset with a noise-cancellation feature for meetings.</span></li> <li class="li2"><span class="s1">Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.</span></li> <li class="li2"><span class="s1">Webcam: An HD webcam for video calls.</span></li> <li class="li2"><span class="s1">2nd Monitor&nbsp;</span></li> <li class="li2"><span class="s1">UPS (Uninterruptible Power Supply)&nbsp;if using a desktop (Not needed if using a laptop)</span></li> </ul> <li class="li2"><span class="s1">A very strong cultural fit the ITS way (Our core values will be discussed during the interview)&nbsp;</span></li> <li class="li2"><span class="s1">Excellent command of the English language both spoken and written&nbsp;</span></li> <li class="li2"><span class="s1">Able to work full time 40 hrs. a week: &nbsp;8:00 AM to 5:00 PM PST&nbsp;(Monday to Friday)</span></li> <li class="li2"><span class="s1">Able to pass our online behavior and cognitive assessments.&nbsp;</span></li> <li class="li2"><span class="s1">Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.</span></li> <li class="li2"><span class="s1">Able to provide NBI Clearance (for PH applicants).</span></li> </ul> <p><strong>Compensation:</strong></p> <p>Pay rate starts at&nbsp;<strong>$10.00/hr </strong>and may vary by experience and location.</p> <p><strong>Benefits:</strong></p> <ul> <li>Comprehensive Health Plans / HMO (Employee &amp; Dependent/s)</li> <li>Life Insurance</li> <li>Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)</li> <li>Paid Time Off (starts at 15 days per year)</li> <li>Maternity/Paternity Leave</li> <li>Paid US Holiday</li> <li>Night Shift Bonus</li> <li>Salary Advancement/Loan</li> <li>Health &amp; Wellness Program</li> <li>Company-paid training and certification</li> </ul> <p>&nbsp;</p>