Technical Account Manager at Lyra Technology Group

<div class="content-intro"><p><a href="http://www.lyratechgroup.com/"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri&quot;,268442635,&quot;22&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}">Lyra Technology Group</span></span></a><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">&nbsp;is a&nbsp;</span><span data-ccp-charstyle="normaltextrun">p</span><span data-ccp-charstyle="normaltextrun">rivate&nbsp;</span><span data-ccp-charstyle="normaltextrun">e</span><span data-ccp-charstyle="normaltextrun">quity-backed holding company that invests in and&nbsp;</span><span data-ccp-charstyle="normaltextrun">operates</span><span data-ccp-charstyle="normaltextrun">&nbsp;industry leading technology service businesses. Our companies are&nbsp;</span><span data-ccp-charstyle="normaltextrun">operated</span><span data-ccp-charstyle="normaltextrun">&nbsp;independently by exceptional management teams. Companies that join our group&nbsp;</span><span data-ccp-charstyle="normaltextrun">retain</span><span data-ccp-charstyle="normaltextrun">&nbsp;the employees, name, and culture that have made them successful. As a platform of&nbsp;</span></span><a href="http://www.evergreensg.com/"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Evergreen&nbsp;</span><span data-ccp-charstyle="normaltextrun">Services</span><span data-ccp-charstyle="normaltextrun">&nbsp;Group</span></span></a><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. </span></span><span data-contrast="auto"><span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;920dbcde-2834-5e15-a5fa-062170b236ba|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri&quot;,268442635,&quot;22&quot;,469775450,&quot;eop&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;eop&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}"> </span></span></p></div><p></p> <p><strong></strong></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">About The Position</span></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">One of our operating companies, is looking for a Technical Account Manager to join their team in Brisbane.</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In this role, you will act as the key bridge between technical delivery and commercial outcomes, owning senior client relationships and helping customers get measurable value from complex technology environments.</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">You will move beyond day-to-day support, focusing instead on long-term account strategy, growth and retention.</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">Responsibilities</span></p> <ul> <li style="font-family: Calibri; font-size: 11pt;">Own and grow strategic relationships with key enterprise clients</li> <li style="font-family: Calibri; font-size: 11pt;">Develop and execute account plans focused on customer outcomes and value realisation</li> <li style="font-family: Calibri; font-size: 11pt;">Lead Quarterly Business Reviews (QBRs), translating technical performance into commercial insight</li> <li style="font-family: Calibri; font-size: 11pt;">Drive renewals, expansion opportunities, and long-term account growth</li> <li style="font-family: Calibri; font-size: 11pt;">Partner closely with Sales, Delivery, and Finance to align on customer success and revenue outcomes</li> <li style="font-family: Calibri; font-size: 11pt;">Act as the escalation point and advocate for clients during critical incidents</li> </ul> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">Skills required</span></p> <ul> <li style="font-family: Calibri; font-size: 11pt;">5+ years’ experience in Account Management, Customer Success Manager, Consulting or similar client-facing roles</li> <li style="font-family: Calibri; font-size: 11pt;">Background in MSP, IT services, cloud, or enterprise technology environments</li> <li style="font-family: Calibri; font-size: 11pt;">Strong commercial acumen with the ability to connect technical delivery to business value</li> <li style="font-family: Calibri; font-size: 11pt;">Confident engaging and influencing senior stakeholders</li> <li style="font-family: Calibri; font-size: 11pt;">Structured, proactive approach with strong ownership mindset</li> </ul> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">Benefits</span></p> <ul> <li><span style="font-family: Calibri; font-size: 11.0pt;">Supportive leadership and clear career pathways</span></li> <li><span style="font-family: Calibri; font-size: 11.0pt;">Exposure to meaningful, real-world technology projects</span></li> <li><span style="font-family: Calibri; font-size: 11.0pt;">A collaborative, down-to-earth culture that values learning and improvement</span></li> <li><span style="font-family: Calibri; font-size: 11.0pt;">Opportunity to shape how strategic clients experience technical services</span></li> </ul> <p><strong></strong></p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p></p>