Research Manager, Client Service at Guidepoint

<p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Overview:&nbsp;</strong></span></p> <p><span style="font-size: 12pt;">The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.</span></p> <p><span style="font-size: 12pt;">Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions?</span></p> <p><span style="font-size: 12pt;">If so, this Research Manager, Client Service position at Guidepoint may have your name on it.&nbsp;</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif;"><strong><span class="TextRun SCXW167937247 BCX2" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW167937247 BCX2">This is a hybrid position out of our Phoenix</span><span class="NormalTextRun SCXW167937247 BCX2">&nbsp;</span><span class="NormalTextRun SCXW167937247 BCX2">office</span><span class="NormalTextRun SCXW167937247 BCX2">.</span></span></strong></span></span></p> <p><span style="font-size: 12pt;"><strong>What You'll Do:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage client requests including: project scope changes, expert scheduling and rescheduling, follow up queries for experts, as well as facilitating new project requests</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work closely with the Sales and Relationship Management teams to optimize client use of Guidepoint’s services</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Communicate with teammates in other offices to ensure seamless transitions between time zones on critical client requests</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Be knowledgeable of and follow any client-specific compliance procedure</span></li> </ul> <p><span style="font-size: 12pt;"><strong>What You Have:</strong><strong> </strong></span></p> <ul> <li><span style="font-size: 12pt;">Bachelor’s or Master’s degree</span></li> <li><span style="font-size: 12pt;">1-2+ years of professional experience</span></li> <li><span style="font-size: 12pt;">Intellectual curiosity and desire to learn</span></li> <li><span style="font-size: 12pt;"><span style="text-decoration: underline;"><strong>Attention to detail:</strong></span> ability to follow a multi-pronged email thread among client team and US Guidepoint team, handle scheduling between clients and experts, pick up on details of client request, which can be specific</span></li> <li><span style="font-size: 12pt;"><span style="text-decoration: underline;"><strong>Sense of urgency:</strong></span> Must thrive in a fast-paced environment with many stakeholders and understand client needs</span></li> <li><span style="font-size: 12pt;"><span style="text-decoration: underline;"><strong>Process-oriented:</strong></span> must be able to remain organized when working on multiple projects and complete processes in alignment with all U.S teams</span></li> <li><span style="font-size: 12pt;"><span style="text-decoration: underline;"><strong>Advanced professional communication:</strong></span> must be able to communicate with consultants at top global consulting firms as well as experts, must be able to organize high volume of information into concise emails and maintain highest customer service etiquette when dealing with stressed clients, must be able to communicate project status with US team for a seamless pass off</span></li> <li><span style="font-size: 12pt;">Experience with consulting or professional services is a plus</span></li> <li><span style="font-size: 12pt;">AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication</span></li> <li><span style="font-size: 12pt;">Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment</span></li> <li><span style="font-size: 12pt;">Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service</span></li> </ul> <p><span style="font-size: 12pt;"></span></p> <p><span style="font-size: 12pt;"><strong>What We Offer:&nbsp;<br></strong>The annual salary for this position is $60,000. Additionally, this position is eligible for annual commission based on performance.</span></p> <p><span style="font-size: 12pt;"><strong>You will also be eligible for the following benefits:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">15 PTO Days, 10 legal holidays, and sick days</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Comprehensive Medical, dental, and vision plans</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Commuter benefits and a corporate discounts</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Development opportunities through the LinkedIn Learning platform</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Friday happy hour, “Summer Fridays”, and free snacks and beverages in the office</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Year-round corporate athletic league</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Casual work environment, team building, and other social events</span></li> </ul> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>About Guidepoint:</strong>&nbsp;</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.</span><br><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">#LI-DT1</span></p> <p style="line-height: 1.4;"><span class="ui-provider ee bmy bmz bna bnb bnc bnd bne bnf bng bnh bni bnj bnk bnl bnm bnn bno bnp bnq bnr bns bnt bnu bnv bnw bnx bny bnz boa bob boc bod boe bof" style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">#LI-HYBRID</span></p>