Regional Director, Condominium Association Management at RISE Association Management Group

Houston, Texas, United StatesFull-timeCorporatePosted 4 months ago

About the Role

<div class="content-intro"><p><strong>Company Vision                                                                                                                                                                                            </strong></p> <p>RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. <strong>Our core purpose is to be of service to great communities and the people who lead them.</strong> We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.</p> <p>We are problem solvers and business managers who just happen to be in the business of community association management.  Together, we’re capable of so much more. Together, we RISE.</p> <p><strong>Our Core Values:</strong></p> <ul> <li>Honoring Commitments</li> <li>Precision</li> <li>Unquenchable Curiosity</li> <li>Stewardship</li> <li>Being a Great Partner</li> <li>Inspire Others with Your Attitude </li> <li>Finding A Way, despite any obstacles</li> <li>Taking Ownership</li> </ul></div><h1> </h1> <h1>Regional Director, Condominium Association Management</h1> <p class="isSelectedEnd"><strong>Location:</strong> Rise Corporate Office – Houston, TX<br><strong>Compensation:</strong> $95,000 - $120,000 annually<br><strong>Employment Status:</strong> Full-Time</p> <div><hr></div> <h2>Position Overview</h2> <p class="isSelectedEnd">Rise Association Management Group is seeking an experienced and dynamic Regional Director to lead and support a portfolio of garden-style condominium and condominium associations throughout the Greater Houston area.</p> <p class="isSelectedEnd">This leadership role is responsible for overseeing a team of Community Managers and support staff while ensuring exceptional service delivery, operational excellence, and strong client retention. The Regional Director serves as a strategic partner to Boards of Directors, providing operational guidance, leadership development, financial oversight, and consultative support to help communities achieve their goals.</p> <p class="isSelectedEnd">The ideal candidate is a relationship-driven leader with strong condominium management experience, exceptional communication skills, and the ability to coach and develop high-performing teams. This role requires someone who can balance client expectations, team development, operational performance, and strategic planning while maintaining the high standards associated with the RISE brand.</p> <p class="isSelectedEnd">This position is highly interactive and requires regular communication with clients, Board members, managers, and executive leadership. Evening Board meetings and occasional community events are expected.</p> <div><hr></div> <h2>Key Responsibilities</h2> <h3>Team Leadership & Development</h3> <ul data-spread="false"> <li>Lead, mentor, and develop a team of Community Managers and support staff</li> <li>Conduct regular one-on-one meetings, team meetings, and performance reviews</li> <li>Foster a culture of accountability, professionalism, collaboration, and service excellence</li> <li>Support employee retention through coaching, development, and career path planning</li> <li>Provide ongoing training related to condominium operations, Board relations, financial management, and company best practices</li> <li>Identify performance concerns and implement coaching and corrective action plans as needed</li> </ul> <h3>Portfolio Operations Management</h3> <ul data-spread="false"> <li>Ensure communities are managed in accordance with the RISE Way, governing documents, company policies, and industry best practices</li> <li>Provide operational leadership and strategic guidance to managers and Boards of Directors</li> <li>Review Board packets, reports, correspondence, and community communications for quality and accuracy</li> <li>Assist managers with complex operational issues, resident concerns, maintenance challenges, and community matters</li> <li>Monitor community performance metrics, service levels, and client satisfaction</li> <li>Support onboarding and transitions for new association clients</li> </ul> <h3>Board & Client Relations</h3> <ul data-spread="false"> <li>Build and maintain strong relationships with Boards of Directors and community leaders</li> <li>Attend Board meetings and annual meetings to support managers, strengthen client relationships, and promote client retention</li> <li>Serve as an escalation point for complex client concerns and operational matters</li> <li>Provide consultative leadership to Boards regarding governance, operations, budgeting, reserve planning, and community objectives</li> <li>Ensure responsive communication and exceptional customer service standards throughout the portfolio</li> </ul> <h3>Financial Oversight</h3> <ul data-spread="false"> <li>Review financial packages, budgets, reserve projects, and operational reports with management teams</li> <li>Provide guidance to managers and Boards regarding budget planning and financial decision-making</li> <li>Monitor financial performance and ensure managers understand key financial concepts and reporting requirements</li> <li>Support long-term planning and operational forecasting for client communities</li> </ul> <h3>Compliance & Governance</h3> <ul data-spread="false"> <li>Promote compliance with governing documents, company policies, and applicable laws</li> <li>Assist managers in understanding condominium governance requirements and operational best practices</li> <li>Monitor compliance with Texas Property Code Chapter 82 and other applicable laws affecting condominium associations</li> <li>Stay informed on industry trends, legislative updates, and best practices impacting community associations</li> </ul> <div><hr></div> <h2>Required Skills, Knowledge & Experience</h2> <h3>Experience</h3> <ul data-spread="false"> <li>Minimum 5 years of community association management experience</li> <li>Minimum 3 years of leadership experience managing direct reports</li> <li>Experience managing condominium associations required</li> <li>Experience overseeing multiple communities and managers preferred</li> <li>Proven experience working directly with Boards of Directors</li> <li>Strong client retention and relationship management experience</li> <li>Working knowledge of Texas Property Code Chapter 82 preferred</li> </ul> <h3>Skills & Abilities</h3> <ul data-spread="false"> <li>Exceptional leadership, coaching, and team development skills</li> <li>Strong knowledge of condominium operations and governance</li> <li>Excellent communication, presentation, and relationship-building abilities</li> <li>Strong organizational and problem-solving skills</li> <li>Ability to manage multiple priorities in a fast-paced environment</li> <li>General understanding of budgeting, financial reporting, reserve planning, and association operations</li> <li>Ability to influence, mentor, and hold teams accountable</li> </ul> <h3>Technical Skills</h3> <ul data-spread="false"> <li>Proficiency in Microsoft Office Suite</li> <li>Experience with community association management software platforms preferred</li> </ul> <h3>Education & Certifications</h3> <ul data-spread="false"> <li>Bachelor’s Degree preferred</li> <li>High School Diploma or equivalent required</li> <li>CMCA, AMS, PCAM, or other industry designations strongly preferred</li> </ul> <div><hr></div> <h2>Additional Information</h2> <p class="isSelectedEnd"><strong>FLSA Status:</strong> Exempt<br><strong>Status:</strong> Full-Time</p> <h3>Schedule</h3> <p class="isSelectedEnd">Monday through Friday during normal business hours</p> <p class="isSelectedEnd">Regular evening Board meetings and occasional weekend community events are expected.</p> <h3>Travel</h3> <p class="isSelectedEnd">Local travel throughout the Greater Houston area and surrounding communities is required.</p> <div><hr></div> <h2>Compensation & Benefits</h2> <h3>Compensation</h3> <ul data-spread="false"> <li>$95,000 - $120,000 annually</li> </ul> <h3>Benefits Package</h3> <ul data-spread="false"> <li>20 Days PTO Per Year + 10 Paid Holidays</li> <li>Group Health Insurance (75% Employer Paid)</li> <li>Life & AD&D Insurance</li> <li>Available Dental, Vision, Short-Term Disability, and Additional Voluntary Benefits</li> <li>401(k) Plan</li> </ul> <div><hr></div> <h2>Why Join Rise AMG?</h2> <p class="isSelectedEnd">At Rise AMG, we believe strong communities start with strong leaders. As a Regional Director, you will play a critical role in developing talent, strengthening client relationships, and driving operational excellence across a portfolio of condominium communities.</p> <p>This is an opportunity to join a growing organization where leadership, accountability, innovation, and service are valued, and where your experience can make a lasting impact on both our clients and our team.</p> <h1> </h1><div class="content-conclusion"><p></p> <h3><strong>Why Join Rise AMG?</strong></h3> <p>At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.</p> <p>Ready to take the next step in your career? <strong>Apply now</strong> to join the Rise AMG team and be part of a company dedicated to excellence in property management.</p> <p></p></div>

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