On-Site General Manager: Alamo Ranch, San Antonio TX at RISE Association Management Group

San Antonio, Texas, United StatesFull-timeFacility ManagementPosted 6 days ago

About the Role

<div class="content-intro"><p><strong>Company Vision                                                                                                                                                                                            </strong></p> <p>RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. <strong>Our core purpose is to be of service to great communities and the people who lead them.</strong> We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.</p> <p>We are problem solvers and business managers who just happen to be in the business of community association management.  Together, we’re capable of so much more. Together, we RISE.</p> <p><strong>Our Core Values:</strong></p> <ul> <li>Honoring Commitments</li> <li>Precision</li> <li>Unquenchable Curiosity</li> <li>Stewardship</li> <li>Being a Great Partner</li> <li>Inspire Others with Your Attitude </li> <li>Finding A Way, despite any obstacles</li> <li>Taking Ownership</li> </ul></div><p><strong>Pay: $65,000 per year</strong></p> <p><strong>Employment Status: Full-Time</strong></p> <h2><strong>Company Vision</strong></h2> <p>RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers who happen to be in the business of community association management. Together, we RISE.</p> <p><strong>Our Core Values:</strong></p> <p><em>Honoring Commitments • Precision • Unquenchable Curiosity • Stewardship • Being a Great Partner • Inspire Others with Your Attitude • Finding a Way, Despite Any Obstacles • Taking Ownership</em></p> <h2><strong>Position Overview</strong></h2> <p>The On-Site General Manager serves as the primary point of contact between the Association’s Board of Directors, residents, and vendors — combining full leadership of on-site operations with hands-on, front-line community management for a large, 1,750-home community. This hybrid role requires a dedicated on-site manager who can both direct daily operations and personally handle resident-facing service. Responsibilities span financial and administrative oversight, vendor and work order management, Board support, and day-to-day resident and front-desk service.</p> <h2><strong>Key Responsibilities</strong></h2> <ul> <li>Serve as the primary point of contact for the Board of Directors, residents, and vendors, providing timely updates and addressing inquiries.</li> <li>Provide daily, hands-on management of the property, including front desk/reception coverage, greeting homeowners, and resolving account questions.</li> <li>Supervise on-site staff and vendors (e.g., admin, maintenance, concierge, valet, security) as applicable to the community.</li> <li>Conduct daily property inspections; open, track, and follow up on work orders through resolution.</li> <li>Manage vendor contracts and coordinate vendor access with security; obtain and compare bids for Board review.</li> <li>Manage amenity and gate access for residents, guests, and vendors, including fobs, codes, and credentialing.</li> <li>Process invoices and maintain budget and financial reporting awareness; maintain and update the HOA binder.</li> <li>Prepare and deliver a weekly Management Report to the Board; prepare materials for Board meetings.</li> <li>Manage amenity reservations and oversee events, including setup and breakdown support.</li> <li>Enforce community guidelines through communication and by sending violation notices as needed.</li> <li>Respond to all calls and emails within 24 hours of receipt.</li> <li>Maintain current knowledge of state and regulatory statutes and the community’s governing documents, policies, and procedures.</li> <li>Build and maintain positive resident relationships, resolving concerns promptly and driving continuous service improvement.</li> <li>Perform other duties as assigned.</li> </ul> <h2><strong>Required Skills and Qualifications</strong></h2> <p><strong>Experience:</strong></p> <ul> <li>High school diploma or equivalent required; bachelor’s degree from an accredited university preferred.</li> <li>At least one year of experience in association management, property management, or a related customer-service field.</li> </ul> <p><strong>Skills:</strong></p> <ul> <li>Proficient in Microsoft Office and property management software (e.g., CINC WebAxis, Nabr Network).</li> <li>Strong organizational, written, and verbal communication skills; excellent interpersonal skills.</li> <li>Able to multitask, prioritize, and resolve issues while maintaining professionalism.</li> <li>Friendly, outgoing, and courteous demeanor with a strong customer-service orientation.</li> <li>Knowledge of HOA/condominium regulations and procedures preferred.</li> </ul> <p><strong>Other Requirements:</strong></p> <ul> <li>Valid driver’s license and reliable personal transportation; able to travel to and from client sites.</li> <li>Physical ability to lift up to 20 lbs. and to sit, stand, and walk as needed.</li> </ul> <h2><strong>Schedule (office hours would be different)</strong></h2> <ul> <li>Monday–Friday, 8:00 AM–5:00 PM; evenings and weekends as required by demand.</li> </ul> <h2><strong>Typical Working Conditions</strong></h2> <ul> <li>Works both indoors and outdoors on property; may occasionally require work outside standard hours.</li> </ul> <h2><strong>Compensation and Benefits</strong></h2> <p><strong>Pay Range: $65,000 per year</strong></p> <p><strong>Benefits Package:</strong></p> <ul> <li>Group health insurance</li> <li>Life and AD&D insurance</li> <li>Additional options for dental, vision, and short-term disability coverage</li> <li>401(k) retirement plan</li> <li>Paid time off and paid holidays</li> </ul> <h2> </h2><div class="content-conclusion"><p></p> <h3><strong>Why Join Rise AMG?</strong></h3> <p>At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.</p> <p>Ready to take the next step in your career? <strong>Apply now</strong> to join the Rise AMG team and be part of a company dedicated to excellence in property management.</p> <p></p></div>

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