Head of Solution Engineering at Liberate

<h1><strong>Head of Solution Engineering / Solution Engineering Manager (M3–M5)</strong></h1> <p><strong>Title:</strong> Head of Solution Engineering / Solution Engineering Manager<br><strong>Level:</strong> M3–M5 (Manager → Head)&nbsp;</p> <p><strong>Reports to</strong>: CRO</p> <h3><strong>About Liberate:</strong></h3> <p data-start="531" data-end="836">Liberate builds AI agents to automate manual tasks for the $2.7T insurance industry. We started with voice — the hardest and most valuable channel in insurance — and are now expanding into full workflow automation across sales, servicing, and claims. Our long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance carrier and broker operations. We've raised $72M to date, including a $50M Series B in October 2025, backed by top-tier venture firms.</p> <p><br><strong>Why this role</strong><strong><br></strong> You will build and run Liberate’s Solution Engineering function to accelerate enterprise sales pursuits and de-risk delivery. Your mission is to scale a high-performing team that builds executive demonstrations, runs production-grade POCs, partners with deployments to conduct technical workshops, and uses value-chain insights to close gaps and drive measurable customer value — ultimately, coordinating the customer experience from pre-sales to post-sales to drive meaningful customer usage growth.&nbsp;</p> <p><strong>What you’ll own</strong></p> <ul> <li><strong>People &amp; org:</strong> Hire, ramp, and develop SEs; define career ladders, calibration, and promotion criteria.</li> <li><strong>Process &amp; ops:</strong> Own SE operating model — demonstration library, POC templates, workshop playbooks, runbooks, and SOW assumptions. Ensure predictable POC → pilot → production flow.</li> <li><strong>GTM partnership:</strong> Embed SEs with Account Directors and Sales Leaders; de-risk technical commitments on largest deals; provide executive briefing capability.</li> <li><strong>Delivery &amp; enablement:</strong> Drive pre-sales standards (architecture, SSO, APIs, security) and ensure deployment teams have watertight handoffs and acceptance criteria.</li> <li><strong>Value-chain strategy:</strong> Lead discovery &amp; value-chain analysis workstream for strategic accounts; quantify gaps and translate into POC and product priorities.</li> <li><strong>Product influence &amp; risk management:</strong> Surface reproducible product gaps to Product, shape roadmap, and own technical risk mitigation across deals.</li> <li><strong>Metrics &amp; outcomes:</strong> Define and report team KPIs (POC cycle time, conversion %, demonstration reuse, ramp time, customer NPS where applicable).<br><br></li> </ul> <p><strong>Must-have</strong></p> <ul> <li>10+ years of hands-on solution engineer, solutions architecture, or enterprise consulting; <strong>5+ years managing teams</strong> or leading cross-functional programs.</li> <li>Deep experience in enterprise integration patterns (APIs, SSO/OAuth, data pipelines) and insurance ecosystem integrations (Guidewire, Duck Creek, Majesco, etc.) a plus.</li> <li>Proven success scaling POC programs and converting technical validations into customer implementations and revenue.</li> <li>Strong people leader with experience hiring, coaching, and building repeatable enablement.</li> <li>Comfortable briefing C-level technical and business stakeholders. Startup grit and cross-functional influence.<br><br></li> </ul> <p><strong>Nice-to-have</strong></p> <ul> <li>Background in AI/ML/agentic products, security/compliance in regulated industries, or prior experience building demonstration/POC asset libraries.</li> </ul> <p>Salary Information: $180,000 to $225,000 base salary (depending on experience and location), plus commission, stock and benefits</p>