Sr. Account Manager at Boostlingo

United StatesFull-timeAccount ManagementPosted about 1 month ago

About the Role

<h2>ABOUT US </h2> Boostlingo is a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers.    Boostlingo’s technology innovation empowers our customers and the people they serve to communicate without barriers and increases language access for all. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over the phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation.    Headquartered in Austin, TX, our global, hybrid teams are distributed across offices in San Francisco, Austin, Copenhagen, Manila, and Ireland.      <h2><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri",268442635,"24",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">WHAT IT MEANS TO BE A BOOSTIE </h2> <span data-ccp-parastyle="paragraph" data-ccp-parastyle-defn="{"ObjectId":"aaed607e-c2a3-5841-9fb4-41037bfa0faf|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",201341986,"1",469769226,"Times New Roman",268442635,"24",469775450,"paragraph",201340122,"2",134233614,"true",469778129,"paragraph",335572020,"1",134233118,"true",134233117,"true",469778324,"Normal"]}">At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:     ·      Positive Vibes: Bring positive energy and have a “solutions-oriented” mindset      ·      Be Bold, Stay Humble: Appreciate that every voice matters (and we want to hear yours) while remaining humble in the understanding that no one person is more important than the broader team.   ·      Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued. ·      Drive Change: Staying curious, challenging assumptions, adapting quickly, and taking action even when the path isn’t perfectly clear. Being proactive rather than reactive, shaping the future instead of protecting the past. Boostlingo is extremely honored to have been recognized as one of Inc. Magazine's Best Workplaces for the last three consecutive years (2022-2025). This esteemed recognition reflects the dedication that our incredible team has towards embodying our Core Values every day and we couldn’t be prouder of this team!      <h2>ABOUT THE ROLE  </h2> The Sr. Account Manager plays a critical role in helping our enterprise healthcare partners, including health systems, hospital networks, health plans, and government health agencies, deliver accessible, high-quality care through effective language support. In this role, you will build strong, strategic relationships with key customers, guide them in maximizing the value of our platform, including   our expanding AI interpreter suite, and serve as a trusted partner they rely on to navigate challenges and drive success.  This role is designed for someone with a strong background in healthcare and a deep understanding of its unique dynamics, including operational pressures, compliance requirements, procurement cycles, and driving meaningful change within health systems. Experience managing enterprise healthcare accounts is essential to be successful in this position. We are a fast-growing language interpretation technology company backed by Mainsail Partners, and our mission is to make language access seamless, scalable, and fair. Our team is small enough for your work to be noticed, but large enough to offer interesting challenges. If you want to manage real accounts, work with customers who rely on you, and join a company where language access is the main focus, not just a line item, we would love to meet you.       <h2>WHAT WILL BE EXPECTED OF THIS ROLE: </h2> <ul> <li>Build and maintain trusted relationships with enterprise healthcare accounts, including health systems, hospital networks, health plans, and government agencies. Serve as their main advisor and advocate within Boostlingo adoption across your book of business; translate adoption goals into real account plans with concrete milestones tied to outcomes your clients actually care about (cost per encounter, LEP compliance, turnaround time) </li> <li>Use internal AI workflows and automation tools to stay proactive with your accounts. Identify risks, find growth opportunities, and focus your efforts where they have the most impact. </li> <li>Bring real healthcare expertise to every conversation. Understand the operational pressures your clients face, such as staffing constraints, cost control, and health equity requirements, and show how Boostlingo can help; without needing you to check with someone else first </li> <li>Manage complex renewal and expansion cycles with multiple stakeholders, including procurement, compliance, clinical leadership, and IT, and handle these processes smoothly. </li> <li>Create account plans that focus on more than just retention. Identify new opportunities, present the case for expansion, and see it through to completion. </li> <li>Work closely with teams across Product, Engineering, LAD, and Support to deliver results for your accounts. Speak up internally when changes are needed. </li> <li>Monitor usage, adoption trends, and health metrics using BI and CX tooling; get ahead of issues before they escalate. </li> <li>Keep up with healthcare industry trends, language access laws, and the competitive landscape. Use this knowledge to add value in every QBR. </li> <li>Own the post-sales lifecycle: Adoption, expansion, renewal, and everything in between </li> <li>Meet your targets, including AI minute volume OKRs, and support your team in reaching theirs as well. </li> <li>Negotiate renewals and upsells with confidence; generate quotes for add-ons and AI SKU configurations </li> </ul>     <h2>MINIMUM QUALIFICATIONS:   </h2> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">At least 3 years of experience managing enterprise accounts in healthcare, such as health systems, hospitals, health plans, or government health agencies. This role is not for someone looking to learn the industry on the job. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Direct experience with healthcare procurement, IT security reviews, and navigating clinical and compliance stakeholders </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Proven track record of driving technology adoption in complex enterprise environments </li> </ul>   <h2>PREFFERED QUALIFICATIONS:   </h2> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Experience with AI or automation adoption, and the ability to guide skeptical customers through the process. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Comfort using AI-assisted workflows and BI platforms to run a book of business at scale </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">HIT (health information technology) or language services background </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Strong understanding of SaaS concepts like ARR, churn, NRR, and the customer lifecycle. You naturally think in these terms. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Exceptional communication skills; you can adjust your register from a clinical operations director to a CFO to a procurement lead and land with all of them </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1">Strong analytical instincts, with the ability to turn usage data into a story and use that story to guide next steps. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1">Fluency in Salesforce, MS Office Suite, and BI/CX tools; JIRA and Confluence a plus </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Fluent English required; additional languages always a plus </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1">Bachelor's degree in Business Administration, Healthcare Administration, Finance, or related field preferred </li> </ul>   <h3>WHAT MAKES BOOSTLINGO A GREAT COMPANY? </h3> <ul> <li>Values and mission-based ethos that drives our product development strategy </li> <li>Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)  </li> <li>Hybrid/Remote working arrangements </li> <li>Competitive compensation and robust benefits offerings, including 401(k) plan with match! </li> <li>Flexible PTO </li> </ul>      We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     No Agencies Please, C2C candidates will not be utilized at this time.  NO Relocation or Sponsorship are being offered for this position.

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