Language Access Account Manager at Boostlingo

United StatesFull-timeLanguage AccessPosted about 2 months ago

About the Role

<h2>ABOUT US </h2> Boostlingo is a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break communication barriers.  We are intentional about creating the definitive and globally recognized language intelligence platform and marketplace on the planet. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over the phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation. Headquartered in Austin, TX, our global, hybrid teams are distributed across offices in San Francisco, Austin, Copenhagen, Manila, and Ireland.      <h2><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri",268442635,"24",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">WHAT IT MEANS TO BE A BOOSTIE </h2> <span data-ccp-parastyle="paragraph" data-ccp-parastyle-defn="{"ObjectId":"aaed607e-c2a3-5841-9fb4-41037bfa0faf|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",201341986,"1",469769226,"Times New Roman",268442635,"24",469775450,"paragraph",201340122,"2",134233614,"true",469778129,"paragraph",335572020,"1",134233118,"true",134233117,"true",469778324,"Normal"]}">At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:     ·      Positive Vibes: Bring positive energy and have a “solutions-oriented” mindset   ·      No Hide, Go Seek: Be accessible to colleagues, seek out what you need, ask others for help.   ·      Drive Change: Staying curious, challenging assumptions, adapting quickly, and taking action even when the path isn’t perfectly clear. Being proactive rather than reactive, shaping the future instead of protecting the past.   ·      Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued.      Boostlingo is extremely honored to have been recognized as one of Inc. Magazine's Best Workplaces for the last three consecutive years (2022-2025). This esteemed recognition reflects the dedication that our incredible team has towards embodying our Core Values every day and we couldn’t be prouder of this team!      <h2>ABOUT THE ROLE  </h2> The Language Access Account Manager role will drive retention and growth among our large vendor customers by understanding the needs of the Boostlingo Hub Language Services Network that serves our client base. They are responsible for managing key strategic relationships between large language service provider partners that service interpreting and translating assignments for Boostlingo’s client base.  The Language Access Account Manager will oversee rate negotiations, vendor partnerships, and agreements, applying AI-enabled analytics and insights to continuously improve quality, maximize gross margins, and build a high-performing, data-driven Boostlingo Hub partner network. They will identify, evaluate, and onboard prospective BHub partners who meet established standards for quality assurance, cost efficiency, and operational capacity. Collaborating closely with Quality Assurance and Operations teams to assess fit and ensure alignment with organizational requirements. They will work closely alongside the Customer Success and Account Management teams to manage and streamline LSP Vendor partnerships and will report to the VP of Language Operations. They will also conduct QBRs with key BHub partners to review performance, strengthen the partnership and align on goals and strategies.       <h2>WHAT WILL BE EXPECTED OF THIS ROLE:  </h2> <ul> <li>Build and maintain strong, long-lasting vendor and customer relationships while increasing the retention and growth of Boostlingo’s Hub Partners and customers. </li> <li>Facilitate regular, ongoing meetings with all Boostlingo Hub Partners to enhance partnerships in terms of interpreting and translation quality and gross margin optimization.  </li> <li>Execute negotiation of interpreter rates by employing pricing strategies that meet Boostlingo's standards, policies, and procedures. </li> <li> Strategic vendor management including conducting QBRs, reviewing performance, and ensuring alignment on goals and strategies </li> <li>Work closely with the Director of Quality and Compliance to ensure delivery of Boostlingo Hub Vendor scorecards and action items to improve scores. </li> <li>Work closely with Director of Language Operations to optimize gross margins based on quarterly KPIs set by the VP of Language Operations,the CEO, and CFO. </li> <li>Develop strategies to expand engagement and enable adoption of product, training, and capacity management strategies to enhance coverage within our native ecosystem.  </li> <li>Build initiatives with Boostlingo Hub Partners to expand product awareness and identify new opportunities for growth. </li> <li>Achieve or exceed monthly KPIs and/or targets. </li> <li>Coordinate with technical support for technically complex questions. </li> <li>Cross-departmental collaboration with other internal teams as needed. <span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":384,"335559737":0,"335559738":0,"335559739":0,"335559740":279,"335559991":360}"> </li> <li>Monitor customer usage, adoption, and customer health metrics as it relates to Boostlingo Hub partnerships.<span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":384,"335559737":0,"335559738":0,"335559739":0,"335559740":279,"335559991":360}"> </li> <li>Leverage new and existing tools, processes and best practices to ensure Boostlingo Hub Partners are realizing the greatest possible value from Boostlingo. </li> <li>Negotiate with Boostlingo Hub Partners on opportunities to secure optimal terms.</li> </ul>     <h2>MINIMUM QUALIFICATIONS:   </h2> <ul> <li>Strong Language Industry background required  </li> <li>2-3+ years of Account Management roles within Language Access required. </li> <li>Bachelor’s degree in Business Administration, Finance, or related field</li> <li>Experience managing enterprise healthcare client accounts</li> </ul>   <h2>PREFFERED QUALIFICATIONS:   </h2> <ul> <li>Independent problem-solving skills and adaptivity to change. </li> <li>Customer-focused mindset; delivering solutions based on customer needs. </li> <li>Ability to create structure in ambiguous situations. </li> <li>Excellent verbal and written communications skills. </li> <li>Fluent spoken and written English, other languages is a plus! </li> <li>Driven, self-motivated, enthusiastic and with a bias for action. </li> <li>Strong analytical skills, with the ability to translate data into insights. </li> <li>Good communicator with active listening skills, comfortable communicating in high stress environments </li> <li>Demonstrated fluency in tools like MS Office Suite, JIRA, and Confluence </li> <li>Experience working with cross functional teams and leading projects to delivery </li> </ul>   <h3>WHAT MAKES BOOSTLINGO A GREAT COMPANY? </h3> <ul> <li>Values and mission-based ethos that drives our product development strategy </li> <li>Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)  </li> <li>Hybrid/Remote working arrangements </li> <li>Competitive compensation and robust benefits offerings, including 401(k) plan with match! </li> <li>Flexible PTO </li> </ul>      We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     No Agencies Please, C2C candidates will not be utilized at this time.  NO Relocation or Sponsorship are being offered for this position.

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