Senior Medical Affairs Training & Development Manager at CareDx

CaliforniaFull-timeGLOBAL COMMERCIAL OPERATIONSPosted about 1 month ago

About the Role

<div class="content-intro"> </div>CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients. CareDx is seeking a motivated and experienced Senior Medical Affairs Training & Development Manager to support the growing needs of the Field Medical Affairs team. This role reports to the Head of Training & Development and partners closely with the VP Medical Affairs & field leadership to design, deliver, and continuously improve training programs that strengthen the scientific, operational, and engagement capabilities of our Medical Science Liaisons (MSLs) and other Medical Affairs team members. The ideal candidate brings a strong scientific foundation, demonstrated experience building and facilitating training for field-based medical teams, and a passion for operational excellence in a fast-paced, collaborative environment. This is a highly cross-functional role requiring strong influence skills, excellent attention to detail, and the ability to translate learning needs into practical, compliant training solutions. People Leadership: This role has no direct reports and leads through influence, project leadership, and cross-functional collaboration. Key Responsibilities New Hire Training & Onboarding <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Partner with Medical Affairs leadership to plan, execute, and continuously improve the 12-week onboarding program for new MSLs and other Medical Affairs team members.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Co-facilitate onboarding modules, including scientific content, systems/tools training, field coaching, and certification activities.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Coordinate onboarding logistics (scheduling, materials, facilitator readiness, and post-session follow-up).</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Collaborate with cross-functional stakeholders (e.g., Legal, Compliance, Commercial, Clinical) to integrate relevant content and ensure consistent, compliant onboarding experiences.</li> </ul> Ongoing & Advanced Training <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">In collaboration with key stakeholders (e.g., Medical Directors, Medical Information & Content Development, MSL leaders), design and deliver a Medical Affairs training roadmap for each product and therapeutic area.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Develop ongoing education initiatives such as scientific and clinical updates, product and data refreshers, field effectiveness and soft-skills training (e.g., scientific storytelling, KOL engagement, communication skills), and systems/tools optimization.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Curate and maintain scientific training content to ensure alignment with current literature, product evidence, and the therapeutic landscape.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Support training content aligned to the Medical Affairs publication strategy by partnering with Medical Directors/Medical Communications on education that reflects planned scientific dissemination and approved narratives (without owning publication operations).</li> </ul> Field Coaching, Performance Support & Needs Assessment <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Partner with MSL leaders to monitor performance trends and field insights to identify learning needs and tailor training interventions.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Conduct competency/fluency checks (as appropriate) and provide structured feedback to support skill development and knowledge retention.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Recommend targeted coaching plans or reinforcement activities to address common gaps.</li> </ul> Meeting Planning & Facilitation <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Contribute to the planning and execution of team meetings (regional, national, NFM, etc.).</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Collaborate on meeting agendas, speaker coordination, workshop design, and post-meeting assessments.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Facilitate interactive live and virtual training sessions, ensuring learner engagement and measurable outcomes.</li> </ul> Curriculum Management, LMS & Evaluation <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Partner with the LMS Administrator to house, maintain, and enhance Medical Affairs curricula in CareDx University (ClearCo/Brainier).</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Develop and administer assessments, certifications, and feedback loops to evaluate training effectiveness and knowledge retention.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Leverage field feedback, compliance insights, and leadership input to inform content updates and continuous improvement.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Define, track, and report training metrics/KPIs (e.g., onboarding completion, certification rates, assessment performance, engagement, and utilization).</li> </ul> Cross-Functional Collaboration & Project Management <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Work cross-functionally with Medical Directors, MSL leaders, Compliance, Commercial Training, and external vendors to ensure consistency, quality, and compliance of training materials.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Manage training project plans, timelines, and deliverables; oversee vendor execution and contracts as needed.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Promote effective adoption and use of training tools and learning resources across the Medical Affairs team.</li> </ul> Qualifications & Skills Required <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Strong knowledge of the diagnostics, biotech, or pharmaceutical environment and the practical dynamics of Field Medical Affairs/MSL roles.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Demonstrated experience in training development and facilitation (onboarding and ongoing education) for field-based or medical/scientific teams.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Strong facilitation skills, including translating complex scientific data into clear, audience-appropriate learning experiences.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Excellent written, verbal, presentation, interpersonal communication, and stakeholder management skills.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">High attention to detail, strong organization, and ability to manage multiple priorities in a fast-paced environment.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Proficiency with Microsoft Office and virtual collaboration platforms (e.g., MS Teams, CoPilot); experience with LMS tools preferred.</li> </ul> Preferred <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Experience with adult learning principles, instructional design methodologies, and blended learning approaches.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Experience partnering with Compliance/Legal in a regulated environment (content review, documentation, training records).</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Experience working with vendors (e-learning, medical communications, content development, meeting logistics).</li> </ul> Education & Experience <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Advanced degree (PharmD, PhD, MD, NP, PA, or relevant scientific degree) preferred; Bachelor’s or Master’s degree in a life science or related field required.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Experience in solid organ transplantation and/or immunology preferred.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Typically 5+ years of related scientific/clinical/industry experience, including 2+ years in Medical Affairs, MSL, medical education, or training roles.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Prior training and development experience highly preferred.</li> </ul> Travel & Work Arrangement <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Ability to travel up to 25–30% for team meetings, onboarding support, and field engagement.</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Remote (US-only).</li> </ul>   Additional Details:  Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.  Our competitive Total Rewards package for US Employees includes: <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Competitive base salary and incentive compensation</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Health and welfare benefits, including a gym reimbursement program</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">401(k) savings plan match</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Employee Stock Purchase Plan</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Pre-tax commuter benefits</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">And more!</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Please refer to our page to view detailed benefits at <a href="https://caredx.com/company/careers/" target="_blank">https://caredx.com/company/careers</a></li> </ul> In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our <a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcaredx.com%2Fus-personnel-privacy-notice%2F&data=05%7C02%7C%7C82daf31a87e44746b2ea08dceef5e348%7C9ec77d4e480144b4b8fea5749eaf06b0%7C1%7C0%7C638647987067912610%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=2m6s48ae9FuUbrhudLltyYwmxkwF09q91VSr94Shslg%3D&reserved=0" target="_blank">U.S. Personnel Privacy Notice</a><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcaredx.com%2Fus-personnel-privacy-notice%2F&data=05%7C02%7C%7C82daf31a87e44746b2ea08dceef5e348%7C9ec77d4e480144b4b8fea5749eaf06b0%7C1%7C0%7C638647987067924758%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=fvNqQdyyA0YaWb3Y4bxHjbbzsxfJ4EmKAEMFQr39KnU%3D&reserved=0" target="_blank"> </a>and consent to receive email communication from CareDx. ***We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.*** Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our <a href="https://caredx.com/privacy-center/#ca-privacy">Privacy Policy</a> #LI-Remote<div class="content-pay-transparency"><div class="pay-input"><div class="description">This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.</div><div class="title">Remote: US only roles</div><div class="pay-range">$165,000—$190,000 USD</div></div></div>

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