Senior Customer Success Manager - Lancom at Lyra Technology Group

<div class="content-intro"><p><a href="http://www.lyratechgroup.com/"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri&quot;,268442635,&quot;22&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}">Lyra Technology Group</span></span></a><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">&nbsp;is a&nbsp;</span><span data-ccp-charstyle="normaltextrun">p</span><span data-ccp-charstyle="normaltextrun">rivate&nbsp;</span><span data-ccp-charstyle="normaltextrun">e</span><span data-ccp-charstyle="normaltextrun">quity-backed holding company that invests in and&nbsp;</span><span data-ccp-charstyle="normaltextrun">operates</span><span data-ccp-charstyle="normaltextrun">&nbsp;industry leading technology service businesses. Our companies are&nbsp;</span><span data-ccp-charstyle="normaltextrun">operated</span><span data-ccp-charstyle="normaltextrun">&nbsp;independently by exceptional management teams. Companies that join our group&nbsp;</span><span data-ccp-charstyle="normaltextrun">retain</span><span data-ccp-charstyle="normaltextrun">&nbsp;the employees, name, and culture that have made them successful. As a platform of&nbsp;</span></span><a href="http://www.evergreensg.com/"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Evergreen&nbsp;</span><span data-ccp-charstyle="normaltextrun">Services</span><span data-ccp-charstyle="normaltextrun">&nbsp;Group</span></span></a><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. </span></span><span data-contrast="auto"><span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;920dbcde-2834-5e15-a5fa-062170b236ba|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri&quot;,268442635,&quot;22&quot;,469775450,&quot;eop&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;eop&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}"> </span></span></p></div><p><strong>About The Position</strong></p> <p>One of our operating companies,&nbsp;<a href="https://www.lancom.tech/">Lancom</a>, is looking for a Senior Customer Success Manager to join their team in Auckland.</p> <p>The Senior Customer Success Manager owns strategic, revenue-driving relationships across Lancom’s priority customers. This role shifts us from reactive support to proactive partnership, leading customer strategy, roadmaps, renewals and growth.</p> <p>You will operate as a trusted advisor, aligning technology to business outcomes and turning plans into measurable results, with a clear pathway toward an Executive role.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Own and lead customer relationships, strategy and governance</li> <li>Build and drive outcome-focused roadmaps</li> <li>Run QBR's and executive forums that enable decisions</li> <li>Deliver on renewals and identify strategic growth opportunities</li> <li>Manage the full customer lifecycle (onboarding, renewal, expansion)</li> <li>Partner with Sales, Delivery and Finance for aligned execution</li> <li>Act as the customer advocate, especially during critical issues</li> </ul> <p><strong>Skills required</strong></p> <ul> <li>5+ years in Customer Success, Account Management, Business Analysis or Consulting</li> <li>Proven success in renewals and account growth</li> <li>Strong commercial and strategic thinking</li> <li>Confident influencing senior stakeholders</li> <li>Structured, proactive and outcome-focused</li> <li>IT services, cloud, or complex customer environment experience</li> </ul> <p><strong>Benefits</strong></p> <ul> <li>Flexible working arrangements&nbsp;</li> <li>Supportive leadership and clear career pathways</li> <li>Exposure to meaningful, real-world technology projects</li> <li>A collaborative, down-to-earth culture that values learning and improvement</li> <li>Health insurance</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>