Customer Service Specialist at Clickstop

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://px.ads.linkedin.com/collect/?pid=3639242&amp;conversionId=6145458&amp;fmt=gif" alt="" width="1"></p></div><p>Are you looking for an opportunity to be your best self while making a meaningful impact on the customer experience? Join our award-winning company and culture as a&nbsp;<a href="https://www.youtube.com/watch?v=dbQaC6rXZXs">Customer Service Specialist</a> and help create exceptional experiences through problem solving, systems thinking, and customer advocacy.</p> <p style="padding-left: 40px;"><em>“If you are ready to work in an environment where you are allowed the freedom and responsibility to act like an owner, and have a passion for helping customers, you won't regret joining Clickstop!” – Tammy, Current Employee</em></p> <p><span style="text-decoration: underline;"><span style="font-size: 12pt;"><strong>What you’ll be doing:</strong></span></span></p> <ul> <li>Aligning with <strong><a href="https://clickstop.com/wp-content/uploads/2023/02/The-Clickstop-Code.pdf">Clickstop’s Core Values</a></strong> to drive our culture and business forward.</li> <ul> <li>In this role, Communicative, Responsible, Decisive, Enthusiastic, and Courageous stand out.</li> </ul> <li>Providing industry-leading customer support for one of our e-commerce brands.</li> <li>Demonstrating our commitment to our Brand Promise, providing customers with what they want, when they need it, by delivering accurate, timely, and complete support.</li> <li>Completing daily tasks while living out our values and code through self-awareness and integrity.&nbsp;</li> <li>Celebrating what is going well while identifying opportunities for growth.&nbsp;</li> </ul> <p><span style="text-decoration: underline;"><span style="font-size: 12pt;"><strong>Customer Service &amp; Support Responsibilities</strong></span></span></p> <ul> <li>Deliver responsive, solution-oriented support across phone, email, website, and marketplace channels while providing an exceptional customer experience.</li> <li>Process and manage customer orders, post-order support, and issue resolution with accuracy, urgency, and attention to detail.</li> <li>Partner cross-functionally to resolve customer, fulfillment, and operational issues while maintaining clear communication and follow-through.</li> <li>Monitor customer-facing systems and identify opportunities to improve processes, consistency, and overall customer outcomes.</li> </ul> <p><span style="text-decoration: underline;"><span style="font-size: 12pt;"><strong>Customer Service Critical Skills</strong></span></span></p> <p style="padding-left: 40px;"><strong>1. Customer Experience &amp; Service Systems Thinking</strong></p> <ul> <li>Understand how actions, communication, and operational processes impact the overall customer experience.</li> <li>Identify opportunities to improve customer outcomes beyond the immediate issue.</li> <li>Deliver accurate, timely, and consistent support that protects the Brand Promise.</li> </ul> <p style="line-height: 1; padding-left: 80px;">Enables: Stronger customer trust, consistency, and long-term customer satisfaction.</p> <p style="padding-left: 40px;"><strong>2. Diagnostic Thinking &amp; Root Cause Awareness</strong></p> <ul> <li>Gather and assess information thoroughly to identify root causes and recommend effective solutions.</li> <li>Recognize patterns, troubleshoot efficiently, and balance urgency with accuracy.</li> </ul> <p style="line-height: 1; padding-left: 80px;">Enables: Faster resolutions, better decision-making, and fewer recurring issues.</p> <p style="padding-left: 40px;"><strong>3. Ownership &amp; Follow-Through</strong></p> <ul> <li>Take accountability for customer issues through resolution while managing priorities with accuracy and consistency.</li> <li>Communicate proactively and follow through on commitments in a fast-paced environment.</li> </ul> <p style="line-height: 1; padding-left: 80px;">Enables: Reliable customer experiences, stronger collaboration, and operational trust.</p> <p style="padding-left: 40px;"><strong>4. Communication &amp; Relationship Building</strong></p> <ul> <li>Build trust through clear, professional, and adaptable communication with customers and internal teams.</li> <li>Navigate challenging situations with empathy, confidence, and professionalism.</li> </ul> <p style="line-height: 1; padding-left: 80px;">Enables: Stronger relationships, collaboration, and customer loyalty.</p> <p style="padding-left: 40px;"><strong>5. Adaptability &amp; Continuous Improvement</strong></p> <ul> <li>Adapt quickly to changing priorities while learning new systems, processes, and products.</li> <li>Identify opportunities for improvement and balance customer advocacy with operational efficiency.</li> </ul> <p style="line-height: 1; padding-left: 80px;">Enables: Greater agility, continuous improvement, and long-term business growth.</p> <p><span style="text-decoration: underline;"><span style="font-size: 12pt;"><strong>What we value in this role:</strong></span></span></p> <ul> <li>Someone naturally wired to take ownership, solve problems, and deliver exceptional customer experiences.</li> <li>Strong communication and relationship-building skills with customers and internal teams.</li> <li>Critical thinking skills with the ability to identify root causes, make sound decisions, and balance customer needs with business priorities.</li> <li>Curiosity, adaptability, and a continuous improvement mindset.</li> <li>Commitment to high-quality work, accountability, and alignment with <strong><a href="https://clickstop.com/wp-content/uploads/2023/02/The-Clickstop-Code.pdf">Clickstop’s Core Values</a></strong></li> </ul> <p><span style="text-decoration: underline;"><span style="font-size: 12pt;"><strong>What Clickstop provides:</strong></span></span></p> <ul> <li>Comprehensive training program.</li> <ul> <li>4–6 weeks of learning about the company, products, processes, and people.(Onsite requirement during this initial training period for optimal results). Continued support as you build confidence and grow your impact.</li> </ul> <li>A purpose-driven career experience; discovering the opportunity to pursue your best self (as an employee, parent, partner, community member, etc.) &nbsp;</li> <li>An entrepreneurial environment where opportunities are endless for those who seek them.</li> <li>Meaningful collaboration opportunities across highly dynamic <a href="https://clickstop.com/the-work-we-do/the-teams-behind-our-brands/">Clickstop teams</a>.</li> <li>Recognition for personal, team, and company accomplishments.</li> <li>Competitive compensation and a <a href="https://clickstop.com/wp-content/uploads/2025/12/Benefits-Overview-Full-Time.pdf">highly valued full-time benefits</a> package:</li> <ul> <li>Health Insurance ($0 Premium option), Dental &amp; Vision Insurance &nbsp;</li> <li>Paid Holidays, Wellness, Volunteer, and Birthday PTO&nbsp;</li> <li>Life and Disability Insurance &nbsp;</li> <li>401K Match &nbsp;</li> <li>ESOP – After one full year of service and minimum hour requirement is met</li> </ul> </ul> <p>&nbsp;</p> <p><strong>This role is Hybrid with weekly onsite requirements in Urbana, IA.</strong><strong> </strong><strong>&nbsp;</strong>For remote work, internet speeds of 20 mbps are required. To be considered for a remote role at Clickstop, residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, or Pennsylvania. </p> <p>Must&nbsp;be authorized to&nbsp;work in the United States.&nbsp;<br>Employment is contingent upon the completion of a satisfactory background check.&nbsp;&nbsp;<br><strong>Clickstop is an Equal Opportunity Employer.</strong>&nbsp;</p>