Client Services Representative at NinjaTrader

<div class="content-intro"><hr> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span data-contrast="auto"><em><span style="color: rgb(255, 66, 0);"><strong>Disclaimer:</strong> </span>Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: <a href="https://job-boards.greenhouse.io/ninjatrader">https://job-boards.greenhouse.io/ninjatrader</a>.</em></span></span></p> <hr> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span data-contrast="auto"><strong>JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD</strong></span></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-contrast="auto">Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-contrast="auto">Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.</span>&nbsp;</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-contrast="auto">But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-contrast="auto">So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true?&nbsp;</span><a href="https://www.greatplacetowork.com/certified-company/7025362"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Take it from our employees.</span></span></a><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-contrast="auto">Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world. </span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></span></p></div><h3><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(255, 66, 0);"><strong>What you'll do:</strong></span></h3> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">The ideal candidate will have a passion for helping people and an interest in learning about the trading industry and technology. They will lean into real-time problem solving and assist customers with solutions to account or technology-related issues. This individual will work on our Client Services Team, reporting to a Team Lead-Client Services, and will respond to the needs of thousands of clients worldwide to ensure a world-class customer experience.</span></p> <p><strong><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">In this role you will:</span></strong></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Leverage phone and email to help resolve client support inquiries regarding their account and our platform</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Assist clients with various inquiries such as account setup, technical support, troubleshooting accounts, and treasury-related items</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Educate and empower customers to get the most out of the NinjaTrader product line</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Become a power user of Outlook, HelpSpot, Confluence, Jira, and other productivity applications</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Efficiently and accurately manage customer data using Salesforce</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Identify and communicate emerging client needs and feature requests to management and other internal teams</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Guide clients in navigating the world of commodity futures and NinjaTrader’s services</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Assist management in creating and revising policies based on customer feedback</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Contribute to continuous team and client experience improvements by creating knowledge articles and email templates</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Regularly assist with beta testing new software updates</span></li> </ul> <h3><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(255, 66, 0);"><strong>What you'll need:</strong></span></h3> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Strong computer skills and the ability to learn complex systems quickly</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Empathy and the ability to connect with customers while showing genuine care for their issues</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Ability to explain complex information or instructions in a simple, understandable way</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Strong time management skills with the ability to follow up on multiple issues and customer service requests</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Excellent written and verbal communication skills</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients</span></li> </ul> <h3><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(255, 66, 0);"><strong>Bonus points for:</strong></span></h3> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Written and spoken fluency in Spanish</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">A minimum of 1 year of customer service experience, preferably in a high-volume technology company</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Prior experience with CRM software and customer service ticketing software</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Knowledge of the trading industry is a plus but not required</span></li> </ul> <h3><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt; color: rgb(255, 66, 0);"><strong>Compensation:</strong></span></h3> <p><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span data-contrast="auto">The annual salary for this role is $54,000.00 USD. In addition, this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). </span><span data-ccp-props="{&quot;335551550&quot;:1,&quot;335551620&quot;:1}">&nbsp;</span></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span class="TextRun SCXW32028310 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW32028310 BCX0">Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. </span><span class="NormalTextRun SCXW32028310 BCX0">NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.</span><span class="NormalTextRun SCXW32028310 BCX0">&nbsp;</span><span class="NormalTextRun SCXW32028310 BCX0">Additional</span><span class="NormalTextRun SCXW32028310 BCX0"> details on our total compensation package and benefits are listed below.</span></span><span class="EOP SCXW32028310 BCX0" data-ccp-props="{}">&nbsp;</span></span></p><div class="content-conclusion"><p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto"><span style="color: rgb(255, 66, 0);">Our Core Benefits Include:</span></span></strong></span></p> <ul> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Generous PTO</span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">7 Paid Holidays Annually + 5 Conditional Holidays Annually</span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">1 Service Day Annually</span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">401k with 3.5% Company Match</span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Paid Parental Bonding Leave</span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Health, Vision, Dental Coverage</span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Life and Disability Insurance Covered 100% by NinjaTrader</span></li> </ul> <p><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><em>We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.</em></span></p></div>