Sr Director, Practice Lead at Sureify

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Who We Are</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Sureify’s mission is to modernize the life insurance and annuity industry by helping carriers acquire, service, and engage their customers through any distribution channel. Sureify’s products empower life insurance carriers, agents, employees, and customers to have the digital experiences employees and consumers have come to expect in the rapidly advancing tech climate.</span></p></div><p><span style="font-size: 12pt;"><strong>Position Summary</strong></span></p> <p><span style="font-size: 12pt;">Sureify is seeking a Practice Lead, Professional Services to lead end-to-end service delivery for one of our most strategic life and annuity insurance carrier partnerships.</span></p> <p><span style="font-size: 12pt;">This role is accountable for the overall success of Professional Services delivery, including implementation programs, managed services, and technical delivery. You will operate as the senior delivery leader for the account—owning execution, driving operational excellence, and ensuring the client realizes measurable business value from Sureify’s platform.</span></p> <p><span style="font-size: 12pt;">This is a highly visible leadership role requiring strong delivery discipline, executive presence, and the ability to lead through complexity across both client and internal teams.</span></p> <p>&nbsp;</p> <p><span style="font-size: 12pt;"><strong>Key Responsibilities</strong></span></p> <p><span style="font-size: 12pt;"><strong>Own Delivery Outcomes</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead all aspects of Professional Services delivery for the account, including implementation, managed services, and technical services</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure programs are delivered on time, within scope, and aligned to business objectives</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Establish clear accountability, governance, and success metrics across all workstreams</span><br><br></li> </ul> <p><span style="font-size: 12pt;"><strong>Lead and Scale the Delivery Organization</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build and lead a high-performing, client-focused delivery team</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive a culture of ownership, quality, and continuous improvement</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure the right structure, talent, and processes are in place to support long-term success</span><br><br></li> </ul> <p><span style="font-size: 12pt;"><strong>Drive Operational Excellence</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Implement consistent delivery methodologies, KPIs, and reporting</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proactively manage risks, dependencies, and changing priorities in a complex enterprise environment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Continuously improve delivery efficiency, quality, and scalability</span><br><br></li> </ul> <p><span style="font-size: 12pt;"><strong>Partner with the Client at the Executive Level</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Serve as the senior delivery leader and trusted partner to client stakeholders</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Engage directly with business and technology executives to guide priorities and outcomes</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide candid, constructive perspective to ensure alignment and successful delivery</span><br><br></li> </ul> <p><span style="font-size: 12pt;"><strong>Enable Growth and Expansion</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Identify opportunities to expand services and deepen the partnership</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with Sales to support renewals, upsell, and new initiatives</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure strong alignment between client needs and Sureify’s platform and roadmap</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: 12pt;"><strong>Collaborate Cross-Functionally</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work closely with Product, Engineering, and Sales to align on priorities and delivery</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support solutioning and scoping for new initiatives</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure smooth transitions from sales to delivery and into ongoing services</span><br><br></li> </ul> <p><span style="font-size: 12pt;"><strong>Qualifications</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">10+ years of experience in professional services, program delivery, or consulting, ideally within life and annuity insurance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven experience leading large-scale enterprise implementations and ongoing services</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong executive presence with the ability to build credibility with senior stakeholders</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience managing complex, multi-workstream delivery environments</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated ability to drive operational rigor and delivery accountability</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to balance client advocacy with thoughtful pushback</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong cross-functional leadership and communication skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor’s degree required; MBA or equivalent experience preferred</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to travel to the client every 6-8 weeks</span><br><br></li> </ul> <p><span style="font-size: 12pt;"><strong>Why Join Sureify?</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead delivery for a highly strategic client with meaningful business impact</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Be part of a growing InsurTech company shaping the future of the Life &amp; Annuity industry</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work alongside a collaborative, high-caliber team focused on client success</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Competitive compensation and remote flexibility</span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Base annual salary</div><div class="pay-range"><span>$210,000</span><span class="divider">&mdash;</span><span>$245,000 USD</span></div></div></div><div class="content-conclusion"><div class="WaaZC"> <div class="RJPOee EIJn2"> <div class="rPeykc" data-hveid="CAIQAQ" data-ved="2ahUKEwiX3uT96-aKAxVAlu4BHecOHuYQo_EKegQIAhAB"> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Our Guiding Principles</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles, instead, we honor effort and intelligence. The best idea wins no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Sureify is an Equal Opportunity Employer committed to diversity. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, sex, sexual orientation, gender perception or identity, age, disability, veteran or military status, or any other basis prohibited by law.</span></p> </div> <div class="rPeykc" data-hveid="CAIQAQ" data-ved="2ahUKEwiX3uT96-aKAxVAlu4BHecOHuYQo_EKegQIAhAB"><span class="oXzekf" style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-huuid="9249895662373695063">If you are a California resident, please be aware Sureify collects personal information from you during the application process, which may include your name, contact details, employment history, and educational background, in accordance with the California Consumer Privacy Act (CCPA). We use this information solely to evaluate your candidacy for employment and may share it with internal hiring personnel as needed.</span> <div class="NPrrbc" data-cid="671e6cde-f058-438c-8412-8cadcffae419" data-uuids="9249895662373695063"> <div class="BMebGe btku5b fCrZyc LwdV0e FR7ZSc OJeuxf" data-hveid="CAUQAQ" data-ved="2ahUKEwiX3uT96-aKAxVAlu4BHecOHuYQ3fYKegQIBRAB"> <div class="niO4u">&nbsp;</div> </div> </div> </div> </div> </div></div>