Operations Manager & Executive Assistant at Pacvue

London RemoteFull-timeRemoteG&APosted about 2 months ago

About the Role

The ideal candidate will be based in or near London. About Us:  Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.  At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.  Why work at Pacvue?   <ul> <li>Be on the cutting edge - Pacvue is transforming the way brands and sellers win online.  Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.  </li> <li>Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.  </li> <li>Learn – from the best!  Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.   </li> <li>Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.  </li> </ul> About the role:  Today, our EMEA Sales and Customer Success teams are navigating structural inefficiencies across billing, contracting, Salesforce workflows, and issue resolution. The absence of a single operational owner has resulted in fragmented processes, reactive coordination across teams, and avoidable administrative load on revenue-generating roles  The Operation Manager & Executive Assistant is a high-impact hybrid position spanning:  <ul> <li>Revenue Operations </li> <li>Sales & Account Management Support </li> <li>Executive Assistant to the VP EMEA </li> <li>Office & Employee Experience Management </li> <li>GTM Systems Administration </li> </ul> You will provide operational and administrative support across the EMEA team, helping ensure that deals are processed accurately, leadership is supported, and the office environment enables performance.  This role combines ownership of defined areas (executive support and event coordination) with support across revenue operations and systems workflows.  This is not a purely administrative role. It is a coordination-focused operational role with exposure to revenue processes and cross-functional workflows.     Responsibilities:  Revenue Operations & Deal Execution  <ul> <li>You will support the operational lifecycle of deals, assisting Account Executives, Account Managers, Customer Success Managers, and RevOps with contract setup, billing coordination, and issue resolution. </li> <li>Deal Setup & Billing Coordination </li> <li>Assist with end-to-end billing and client setup for new and renewing customers  </li> <li>Create and issue standard and custom contracts using pricing tables and internal templates  </li> <li>Maintain accurate Salesforce opportunity, renewal, and billing data </li> <li>Coordinate with Sales, Billing, and Finance to support alignment prior to billing initiation </li> <li>Revenue Assurance & Invoice Management </li> <li>Assist in validating invoices against contracted terms and system data  </li> <li>Support resolution of billing discrepancies, including back billing cases  </li> <li>Track and escalate past-due invoices as needed  </li> <li>Maintain billing tags and revenue tracking integrity </li> <li>Issue Resolution & Process Optimization </li> <li>Centralize tracking of open billing and sales ops issues  </li> <li>Coordinate cross-functionally with AEs, AMs, CS, Finance, and Billing </li> <li>Flag process gaps and escalate improvement opportunities to RevOps or leadership </li> </ul>   Tech Stack Administration & Optimization  <ul> <li>Support administration of Salesforce and core GTM systems as a power user </li> <li>Ensure CRM data hygiene and pipeline integrity </li> <li>Assist with workflow updates, reporting accuracy, and documentation of best practices </li> <li>Partner with Global Sales Ops to align EMEA processes with global standards </li> </ul>   Event & Meeting Coordination  <ul> <li>Own end-to-end coordination of logistics for customer meetings, partner sessions, leadership offsites, and executive gatherings (in partnership with Marketing or leadership teams) </li> <li>Manage agendas, materials, logistics, and vendor coordination </li> <li>Oversee on-site execution when required </li> </ul>   Executive Support – VP EMEA  <ul> <li>Provide dedicated administrative support to the VP EMEA, enabling focus on strategic priorities. </li> <li>Manage complex calendar scheduling across multiple time zones </li> <li>Coordinate domestic and international travel (flights, lodging, visas, transportation, meeting logistics) </li> <li>Prepare and submit expense reports in internal systems </li> <li>Support preparation of leadership materials, executive offsites, and board meetings </li> <li>Act as a coordination point for internal and external stakeholders, ensuring smooth communication and logistics </li> </ul>   Office Operations & Employee Experience  <ul> <li>Ensure new and existing employees have key card access, seating, and tech setup (in coordination with IT) </li> <li>Order supplies, manage deliveries, and maintain an organized workspace </li> <li>Curate in-office events, happy hours, volunteer initiatives, and community activities </li> <li>Foster a welcoming, high-performing office culture </li> </ul>  Skills & Qualifications:  <ul> <li>3–5+ years of experience in Revenue Operations, Sales Operations, Executive Support, or hybrid operational roles within SaaS or technology companies </li> <li>Strong Salesforce proficiency; familiarity with billing systems and CRM workflows  </li> <li>Experience supporting billing processes, contract coordination, or revenue-related workflows in partnership with senior team members </li> <li>Demonstrated ability to manage executive calendars and international travel </li> <li>Exceptional organizational discipline and attention to detail </li> <li>Comfort working across teams (Sales, Finance, Operations) to coordinate tasks and ensure timely execution </li> <li>Proactive and solutions-oriented, with the ability to identify issues and escalate or seek guidance as needed </li> <li>Analytical mindset with interest in improving processes, while supporting initiatives led by senior team members </li> <li>Comfort operating in a fast-scaling, cross-functional environment  </li> <li>Fluent in English; additional European languages a plus </li> </ul> #LI-remote<div class="content-conclusion">Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</div>

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