Support Specialist at Via

<p>Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.</p> <p>As a&nbsp;<strong>Support Specialist</strong>, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders.</p> <p><strong>**This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role are 3:00PM-1:00AM.**</strong></p> <p><strong>What You'll Do:</strong></p> <ul> <li>Serve as the front line, supporting our driver-partners</li> <li>Thrive in a fast-paced environment tackling an array of customer issues</li> <li>Become an expert on our services and spread the love of Via everywhere</li> <li>Deliver above-and-beyond customer service to our riders&nbsp;</li> <li>Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience</li> <li>Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams</li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li>Clear communicator, good listener, with excellent reading comprehension and writing skills</li> <li>Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus</li> <li>A well-rounded team player who takes ownership of (and pride in) your work</li> <li>Dynamic; willing to wear multiple hats and work on projects of all types</li> <li>You take initiative to solve problems and get the job done</li> <li>Empathetic and have the ability to put yourself in the customer's shoes</li> <li>Intellectually curious, and a willingness to embrace the uncertain</li> <li>Fluency in English is a must, and Spanish is a plus</li> </ul> <p><strong>Compensation:&nbsp;</strong></p> <ul> <li>Final pay will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable</li> <li>Hourly wage starting at $23.00/hr</li> <li>We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching</li> </ul> <p><strong>Benefits:&nbsp;</strong></p> <ul> <li>Fuel costs reimbursed for those commuting into our office in Summit County, Utah</li> <li>Employer-subsidized health, vision, and dental insurance</li> <li>Employer-subsidized life insurance</li> <li>Employer-subsidized short and long-term disability insurance</li> <li>A generous paid-time-off package</li> <li>Reimbursement for winter tires paid at the end of winter season</li> </ul> <div> <p>Ready to join the ride?</p> <p><em data-stringify-type="italic">Via is an equal opportunity employer.</em></p> </div>