Senior Agent, Customer Service (Multi-Lingual) at OKX

<div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"><br> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-ARMWdtKDIowwlyxaSOuuzEqssIf"><strong>Who We Are</strong></h2> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">&nbsp;</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">&nbsp;</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">Across our multiple offices globally, we are united by our core principles:&nbsp;<em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</div> </div> </div> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-PiRwdXFmiomeQDxx0RUuDGJ1sag"><strong>About the Opportunity</strong></h2> <div class="ace-line ace-line old-record-id-NrSYd8kjeoNTrexRDNsuNpZOsMd">Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks.</div> <div class="ace-line ace-line old-record-id-GEUbd7sWzobkyGxnNNAufQyQsXe">&nbsp;</div> <h2 class="heading-2 ace-line old-record-id-HytwdMMd1o5PQtxqi9QudDSMsWV"><strong>What You’ll Be Doing</strong><strong> </strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-GkWsdUpKpouMsxxrbMluoheLsQc" data-list="bullet"> <div>Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.</div> </li> <li class="ace-line ace-line old-record-id-GkWsdUpKpouMsxxrbMluoheLsQc" data-list="bullet"> <div>Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.</div> </li> <li class="ace-line ace-line old-record-id-GkWsdUpKpouMsxxrbMluoheLsQc" data-list="bullet"> <div>Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.</div> </li> <li class="ace-line ace-line old-record-id-GkWsdUpKpouMsxxrbMluoheLsQc" data-list="bullet"> <div>Establishing and nurturing strong relationships with company partners and external stakeholders.</div> </li> <li class="ace-line ace-line old-record-id-GkWsdUpKpouMsxxrbMluoheLsQc" data-list="bullet"> <div>Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures</div> </li> </ul> <h2 class="heading-2 ace-line old-record-id-ZvAmdvgIGoKyiHxjBTiu68Kcs9d"><strong>What We Look For In You </strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-F7Q5dSyFPonFgJx4HDKu09ObsMh" data-list="bullet"> <div>A Diploma in finance, customer service &amp; relations, linguistics, crypto-related studies, or a related field.</div> </li> <li class="ace-line ace-line old-record-id-F7Q5dSyFPonFgJx4HDKu09ObsMh" data-list="bullet"> <div>At least 2 years of experience in language-related roles, including translation, interpretation, or localization.</div> </li> <li class="ace-line ace-line old-record-id-F7Q5dSyFPonFgJx4HDKu09ObsMh" data-list="bullet"> <div>Proficiency in both spoken and written language relevant to the job, along with a high level of English &amp; another European (French, Spanish, Portugese, Polish, German etc.) language proficiency.</div> </li> <li class="ace-line ace-line old-record-id-F7Q5dSyFPonFgJx4HDKu09ObsMh" data-list="bullet"> <div>Ability to work independently in a fast-paced environment and deliver multilingual support.</div> </li> <li class="ace-line ace-line old-record-id-F7Q5dSyFPonFgJx4HDKu09ObsMh" data-list="bullet"> <div>Willingness to work according to a given schedule to support 24x7 language-related operations.</div> </li> <li class="ace-line ace-line old-record-id-F7Q5dSyFPonFgJx4HDKu09ObsMh" data-list="bullet"> <div>Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.</div> </li> <li class="ace-line ace-line old-record-id-F7Q5dSyFPonFgJx4HDKu09ObsMh" data-list="bullet"> <div>Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.</div> </li> <li class="ace-line ace-line old-record-id-F7Q5dSyFPonFgJx4HDKu09ObsMh" data-list="bullet"> <div>Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.</div> </li> <li class="ace-line ace-line old-record-id-F7Q5dSyFPonFgJx4HDKu09ObsMh" data-list="bullet"> <div>Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers</div> </li> </ul> <div class="ace-line ace-line old-record-id-UhJ9dmqAXoYf0Rxmj2MuiHGesRc">&nbsp;</div> <h2 class="heading-2 ace-line old-record-id-DiLSdqfwUoKOraxakB6uGEomsXl"><strong>Nice to Haves</strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-HCHYdH260obVbcxuNtZup7OhsDd" data-list="bullet"> <div>Familiarity with cryptocurrency and/or finance-technology industry.</div> </li> <li class="ace-line ace-line old-record-id-HCHYdH260obVbcxuNtZup7OhsDd" data-list="bullet"> <div>Working knowledge of CRM tools, such as Zendesk.</div> </li> <li class="ace-line ace-line old-record-id-HCHYdH260obVbcxuNtZup7OhsDd" data-list="bullet"> <div>Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite</div> </li> </ul> <h2 class="heading-2 ace-line old-record-id-CmqsdZ2GTo6Z9VxuHx4ugzRRsm3"><strong>Perks &amp;<span style="font-size: 18pt;"> Benefits </span></strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-XvQudJ7z0ouSnuxOibouMkKzsCc" data-list="bullet"> <div>Competitive total compensation package</div> </li> <li class="ace-line ace-line old-record-id-GAzBdJXxLo291PxrthXurPeds4g" data-list="bullet"> <div>L&amp;D programs and Education subsidy for employees' growth and development</div> </li> <li class="ace-line ace-line old-record-id-CKPxdgHeoosenzxCpV2uV32ysz0" data-list="bullet"> <div>Various team building programs and company events</div> </li> <li class="ace-line ace-line old-record-id-XjPSdIa92oGeLox9Qo9uejVEs4c" data-list="bullet"> <div>Wellness and meal allowances&nbsp;</div> </li> <li class="ace-line ace-line old-record-id-CS34dAJCDoMDHxx95pZu43yjsxB" data-list="bullet"> <div>Comprehensive healthcare schemes for employees and dependants&nbsp;</div> </li> <li class="ace-line ace-line old-record-id-Uqtsd4bN8oaHt7xyPlYuxmfcsob" data-list="bullet"> <div>More that we love to tell you along the process!</div> </li> </ul> <div class="ace-line ace-line old-record-id-JGIsdeznCo2qpfxJAqkuViMfsHS"> <table> <tbody> <tr> <td><span style="color: rgb(255, 255, 255);">#LI-GB1</span></td> </tr> </tbody> </table> <p><span style="color: rgb(255, 255, 255);">#LI-HYBRID</span></p> &nbsp;</div> <div class="ace-line ace-line old-record-id-JGIsdeznCo2qpfxJAqkuViMfsHS"> <div> <div class="job__description body"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="Zrp2dGhcIo3UFmxud3WuQirssDb" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="I1Zud8CYtoGHccx0MImuyRU4s2c" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="I1Zud8CYtoGHccx0MImuyRU4s2c" data-lark-html-role="root" data-docx-has-block-data="false"> <p>&nbsp;</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="ace-line ace-line old-record-id-JGIsdeznCo2qpfxJAqkuViMfsHS">&nbsp;</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>