Senior Agent, Customer Service (Dutch Speaker) at OKX

<div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-ARMWdtKDIowwlyxaSOuuzEqssIf"><strong>Who We Are</strong></h2> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div class="ace-line ace-line old-record-id-UADHdk7alofDMex6wrruAecisJh">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.&nbsp;</div> <div class="ace-line ace-line old-record-id-UADHdk7alofDMex6wrruAecisJh">&nbsp;</div> <div class="ace-line ace-line old-record-id-UADHdk7alofDMex6wrruAecisJh">OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</div> <div class="ace-line ace-line old-record-id-UADHdk7alofDMex6wrruAecisJh">&nbsp;</div> <div class="ace-line ace-line old-record-id-UADHdk7alofDMex6wrruAecisJh">&nbsp;</div> <div class="ace-line ace-line old-record-id-UADHdk7alofDMex6wrruAecisJh">&nbsp;</div> <div class="ace-line ace-line old-record-id-UADHdk7alofDMex6wrruAecisJh"> <h2 class="heading-2 ace-line old-record-id-HytwdMMd1o5PQtxqi9QudDSMsWV"><strong>About the Opportunity</strong></h2> </div> <div class="ace-line ace-line old-record-id-UADHdk7alofDMex6wrruAecisJh">Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks.</div> <div class="ace-line ace-line old-record-id-UADHdk7alofDMex6wrruAecisJh">&nbsp;</div> <div class="ace-line ace-line old-record-id-UADHdk7alofDMex6wrruAecisJh">&nbsp;</div> </div> </div> </div> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-HytwdMMd1o5PQtxqi9QudDSMsWV"><strong>What You’ll Be Doing</strong><strong>&nbsp;</strong></h2> <ul> <li>Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.</li> <li>Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.</li> <li>Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.</li> <li>Establishing and nurturing strong relationships with company partners and external stakeholders.</li> <li>Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <h2 class="heading-2 ace-line old-record-id-ZvAmdvgIGoKyiHxjBTiu68Kcs9d"><strong>What We Look For In You</strong></h2> <ul> <li>A Diploma in finance, customer service &amp; relations, linguistics, crypto-related studies, or a related field.</li> <li>Proficiency in both spoken and written Dutch, along with a high level of English language proficiency.</li> <li>Ability to work independently in a fast-paced environment and deliver multilingual support.</li> <li>Willing to work on shift rotation. <div class="messageList-row-wrapper"> <div class="resize-inner"> <div class="messageItem-wrapper message-last" data-id="7571329970794958557" data-a11y-arrow-key="true"> <div class="message-container"> <div id="7571329970794958557" class="js-message-item message-item message-self text-message" data-position="19" data-badge-count="18"></div> </div> </div> </div> </div> </li> <li>Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.</li> <li>Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.</li> <li>Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.</li> <li>Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <h2 class="heading-2 ace-line old-record-id-ZvAmdvgIGoKyiHxjBTiu68Kcs9d"><strong>Nice to Haves</strong></h2> <ul> <li>Familiarity with cryptocurrency and/or finance-technology industry.</li> <li>Working knowledge of CRM tools, such as Zendesk.</li> <li>Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <h2 class="heading-2 ace-line old-record-id-ZvAmdvgIGoKyiHxjBTiu68Kcs9d"><strong>Perks &amp;<span style="font-size: 18pt;"> Benefits </span></strong></h2> <ul> <li>Competitive remuneration package</li> <li>Yearly performance bonus</li> <li>Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.</li> <li>Employee engagement, recognition and appreciation program.</li> <li>Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.</li> <li>Hybrid work environment available as part of our flexible working approach</li> </ul> <p>&nbsp;</p> <p><span class="text-only" style="color: rgb(255, 255, 255);" data-eleid="23">#LI-HYBRID</span></p> <div class="ace-line ace-line old-record-id-JGIsdeznCo2qpfxJAqkuViMfsHS">&nbsp;</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>