Senior IT Systems Engineer (L2/L3 - MSP) at Offshore Launch

<p><strong>About Offshore Launch</strong></p> <p>Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.</p> <p><strong>Why Join Offshore Launch?</strong></p> <ul> <li>Impact the growth and success of small and medium-sized businesses.</li> <li>Work in a people-first, remote environment that values growth and ongoing development.</li> <li>Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.</li> <li>Contribute to a culture that values partnership, service, and excellence.</li> </ul> <p><strong>Your Role</strong></p> <p>As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.</p> <p>You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:</p> <ul> <li>Membership in the Offshore Launch Slack workspace</li> <li>Bi-weekly All Team meetings</li> <li>Monthly reviews</li> </ul> <p>Your job is to help the Client succeed.</p> <p>Our job is to help you succeed.</p> <p>&nbsp;</p> <p><span style="text-decoration: underline;"><strong>About the Client:</strong></span></p> <p class="" data-start="488" data-end="628">We’ve proudly served the Portland and Washington areas for over 20 years, delivering innovative IT solutions and exceptional client service.</p> <p class="" data-start="633" data-end="875">We’re looking for a <strong data-start="653" data-end="700">well-rounded, client-ready systems engineer</strong> to support our growing MSP team. You’ll bring strong technical skills, excellent communication, and sound judgment—knowing when to act independently and when to ask for help.</p> <p class="" data-start="880" data-end="1140">This isn’t a role for a lone wolf—we succeed through <strong data-start="933" data-end="989">collaboration, resourcefulness, and shared ownership</strong>. You should be confident in your ability to deploy, configure, and support infrastructure, but humble enough to know when it’s time to loop others in.</p> <p class="" data-start="1145" data-end="1292">If you're the kind of person who takes initiative, communicates clearly, and genuinely cares about the client experience, we want to hear from you.</p> <p class="" data-start="1145" data-end="1292">&nbsp;</p> <p><span style="text-decoration: underline;"><strong>Responsibilities</strong></span><strong>: </strong></p> <ul> <li class="" data-start="555" data-end="666"> <p class="" data-start="557" data-end="666">Serve as a trusted technical resource for escalated support, infrastructure projects, and client onboarding</p> </li> <li class="" data-start="667" data-end="769"> <p class="" data-start="669" data-end="769"><strong data-start="669" data-end="718">Deploy and manage Windows Server environments</strong>, including Active Directory, DNS, DHCP, and GPOs</p> </li> <li class="" data-start="770" data-end="852"> <p class="" data-start="772" data-end="852"><strong data-start="772" data-end="817">Configure and support SonicWall firewalls</strong>, including VPNs and NAT policies</p> </li> <li class="" data-start="853" data-end="945"> <p class="" data-start="855" data-end="945">Execute <strong data-start="863" data-end="895">disaster recovery procedures</strong> using tools like ShadowProtect, Datto, or Veeam</p> </li> <li class="" data-start="946" data-end="1058"> <p class="" data-start="948" data-end="1058"><strong data-start="948" data-end="995">Administer and troubleshoot cloud platforms</strong>, including <strong data-start="1007" data-end="1056">Microsoft 365, Entra ID, and Google Workspace</strong></p> </li> <li class="" data-start="1059" data-end="1158"> <p class="" data-start="1061" data-end="1158">Communicate proactively with clients—<strong data-start="1098" data-end="1156">troubleshoot issues, set expectations, and build trust</strong></p> </li> <li class="" data-start="1159" data-end="1267"> <p class="" data-start="1161" data-end="1267">Ask for help when needed—<strong data-start="1186" data-end="1265">collaborate with the team to avoid spinning cycles or wasting billable time</strong></p> </li> <li class="" data-start="1268" data-end="1345"> <p class="" data-start="1270" data-end="1345">Use RMM tools (e.g., N-Able) to monitor and address infrastructure alerts</p> </li> <li class="" data-start="1346" data-end="1414"> <p class="" data-start="1348" data-end="1414">Create and update client documentation (e.g., IT Glue, Autotask)</p> </li> <li class="" data-start="1415" data-end="1490"> <p class="" data-start="1417" data-end="1490">Automate repetitive tasks using <strong data-start="1449" data-end="1488">basic PowerShell or batch scripting</strong></p> </li> <li class="" data-start="1491" data-end="1575"> <p class="" data-start="1493" data-end="1575">Prioritize client outcomes—<strong data-start="1520" data-end="1575">deliver the right result, not just the right answer</strong></p> </li> </ul> <p>&nbsp;</p> <p><strong><span style="text-decoration: underline;">Requirements</span>: </strong></p> <ul> <li class="" data-start="142" data-end="238"> <p class="" data-start="144" data-end="238">Minimum of <strong data-start="155" data-end="180">5 years of experience</strong> in an IT consulting or MSP environment (non-negotiable)</p> </li> <li>Excellent <strong data-start="919" data-end="970">written and verbal English communication skills</strong>—clear, professional, and client-facing</li> <li class="" data-start="239" data-end="359"> <p class="" data-start="241" data-end="359">Proven ability to&nbsp;<strong data-start="259" data-end="308">deploy and manage Windows Server environments</strong>, including Active Directory, DNS, DHCP, and GPOs</p> </li> <li class="" data-start="360" data-end="471"> <p class="" data-start="362" data-end="471">Hands-on experience with <strong data-start="387" data-end="423">SonicWall firewall configuration</strong>, including site-to-site VPNs and NAT policies</p> </li> <li class="" data-start="472" data-end="580"> <p class="" data-start="474" data-end="580">Practical experience executing <strong data-start="505" data-end="526">disaster recovery</strong> using tools like <strong data-start="544" data-end="561">ShadowProtect</strong>, Datto, or Veeam</p> </li> <li class="" data-start="581" data-end="673"> <p class="" data-start="583" data-end="673">Strong working knowledge of <strong data-start="611" data-end="671">Microsoft 365, Entra ID (Azure AD), and Google Workspace</strong></p> </li> <li class="" data-start="674" data-end="750"> <p class="" data-start="676" data-end="750">Familiarity with <strong data-start="693" data-end="721">virtualization platforms</strong> such as Hyper-V and VMware</p> </li> <li class="" data-start="751" data-end="829"> <p class="" data-start="753" data-end="829">Basic experience with <strong data-start="775" data-end="812">PowerShell and/or batch scripting</strong> for automation</p> </li> <li class="" data-start="830" data-end="906"> <p class="" data-start="832" data-end="906">Experience using <strong data-start="849" data-end="870">RMM and PSA tools</strong> (e.g., N-Able, Autotask, IT Glue)</p> </li> <li class="" data-start="1204" data-end="1237"> <p class="" data-start="1206" data-end="1237">Willing to work <strong data-start="1222" data-end="1235">PST hours</strong></p> </li> <li class="" data-start="1375" data-end="1538"> <p class="" data-start="1377" data-end="1538"><strong data-start="1377" data-end="1432">Exceptional client service and communication skills</strong>—you can explain technical issues clearly to non-technical users and create calm in stressful situations</p> </li> <li class="" data-start="1539" data-end="1650"> <p class="" data-start="1541" data-end="1650">Demonstrated ability to <strong data-start="1565" data-end="1598">ask for help when appropriate</strong> and <strong data-start="1603" data-end="1648">collaborate to solve problems efficiently</strong></p> </li> <li class="" data-start="1651" data-end="1740"> <p class="" data-start="1653" data-end="1740">Strong attention to detail, reliability, and <strong data-start="1698" data-end="1738">ownership of outcomes—not just tasks</strong></p> </li> </ul> <p>&nbsp;</p> <p><span style="text-decoration: underline;"><strong>Compensation &amp; Benefits (to be provided by Offshore Launch):</strong></span></p> <ul> <li>$2,500-3,500/mo depending on experience</li> <li>$500 bonus at 90-day</li> <li>13th month pay (paid on Jun 1 and Dec 1).</li> <li>Comprehensive HMO policy, including dependents.</li> <li>Annual continuing education budget to support professional development</li> <li>Start date: immediate</li> </ul> <p>&nbsp;</p> <p>Note: The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.</p>